Windows 10 Desktop Support Technician - 1st Shift

As a Windows 10 Desktop Support Technician at TEKsystems, your main responsibilities include troubleshooting hardware and software issues, managing incidents, performing installations and upgrades, and providing support for various peripherals. You'll also work with tools like Active Directory and ServiceNow, making it essential to have a solid understanding of desktop environments and excellent customer service skills.

To qualify for the Windows 10 Desktop Support Technician role at TEKsystems, candidates should have 3 to 5 years of experience in a corporate desktop support environment, with a strong command of Windows 10. Familiarity with end-user client LAN/Networking support, as well as customer service experience, is vital. Knowledge of ticketing systems like ServiceNow and troubleshooting peripherals is also preferred.

While not mandatory, having experience in a hospital environment can be a significant advantage for the Windows 10 Desktop Support Technician position at TEKsystems. This experience demonstrates your ability to work in high-pressure situations and adapt to the unique demands of healthcare technology, which can greatly benefit our team and clientele.

TEKsystems offers a comprehensive benefits package for the Windows 10 Desktop Support Technician role, including medical, dental, and vision coverage. Other perks include a 401(k) retirement plan, life insurance options, short and long-term disability coverage, and transportation benefits. Being part of our team also offers access to an Employee Assistance Program and paid time off, enhancing your work-life balance.

TEKsystems is committed to the professional growth of its employees, including Windows 10 Desktop Support Technicians. We offer various training resources, mentorship opportunities, and exposure to a range of technologies that help enhance your skill set, ensuring you stay at the forefront of industry advancements while contributing to your overall career development.

In your response, be sure to highlight specific instances where you successfully diagnosed and resolved issues. Discuss your familiarity with the Windows 10 interface, common problems, and tools you’ve used for troubleshooting, showcasing your technical and problem-solving skills.

Discuss your experience with ticketing systems like ServiceNow. Provide examples of how you efficiently managed incidents and how these systems helped you streamline support processes. This displays your organizational skills and adaptability to different tools.

When answering, emphasize the importance of empathy, communication, and active listening in providing excellent customer service. Share specific examples of how you’ve turned challenging situations into positive experiences for users.

Discuss your ability to prioritize tasks and remain calm under pressure. Provide examples of how you juggle multiple technical issues while ensuring timely resolutions, highlighting your time-management skills.

Detail the steps involved in software installation, including checking system requirements, downloading from a secure source, and using administrative privileges. Share any common issues you’ve encountered during installations and how you resolved them.

Emphasize your commitment to continuous learning. Mention any IT resources, forums, webinars, or certifications you engage with that keep you updated on Windows 10, other operating systems, and industry best practices.

List the different types of peripherals, such as scanners, printers, and card readers, that you’ve supported in the past. Share specific examples of troubleshooting challenges you faced and how you effectively resolved them, demonstrating technical knowledge and care for user needs.

Discuss your familiarity with Active Directory tasks such as user account creation, management, and password resets. Provide examples of scenarios where you utilized Active Directory in previous roles to enhance your support processes.

Describe a step-by-step approach starting with active listening to understand the user’s complaint, followed by gathering detailed information, and then embarking on troubleshooting or escalating if necessary. Highlight your customer-service-oriented mindset.

Share your genuine interest in joining TEKsystems by highlighting the company’s reputation, the emphasis on transformation and support, and how the role aligns with your career goals. Express enthusiasm for contributing to a team dedicated to solving real-world challenges.