Windows 10 Desktop Support Technician - 2nd Shift

As a Windows 10 Desktop Support Technician at TEKsystems, you will be responsible for troubleshooting hardware and software issues, providing IMAC support, and assisting users with their day-to-day tech needs. Your role will also involve managing peripherals, performing upgrades, and ensuring that all systems are running smoothly for end users, particularly in a corporate environment.

To qualify for the Windows 10 Desktop Support Technician role at TEKsystems, candidates should have 3 to 5 years of experience in desktop support, with a strong emphasis on Windows 10 systems. Additionally, experience in end-user client LAN/networking support and customer service is essential. Familiarity with ticketing systems such as ServiceNow is preferred, but not mandatory.

Essential skills for the Windows 10 Desktop Support Technician at TEKsystems include strong troubleshooting capabilities, a deep understanding of Windows 10 and Microsoft Office, and the ability to handle various hardware peripherals. Excellent customer service and communication skills are also crucial for successfully addressing user concerns.

While prior experience in a hospital environment is a plus for the Windows 10 Desktop Support Technician role at TEKsystems, it is not a strict requirement. The focus is on your hands-on experience with desktop support and the ability to work effectively with end users in various settings.

As a Windows 10 Desktop Support Technician at TEKsystems, you can expect a range of benefits, including medical, dental, and vision coverage, life insurance, a 401(k) retirement plan, and transportation benefits. Additionally, the company offers paid time off and employee assistance programs to support your well-being.

To answer effectively, share specific examples of troubleshooting tasks you've performed with Windows 10, detailing the types of issues resolved, how you approached each situation, and the tools or techniques you used.

Explain your strategy for managing multiple support requests. This could include using a ticketing system effectively, setting priorities based on urgency, and maintaining communication with users to keep them updated.

Discuss your systematic approach to hardware troubleshooting, such as identifying the problem, testing components, and documenting your findings. Mention any tools you use to assist in diagnostics.

Share a detailed account of a specific challenging incident, outlining the problem, your solution, and the outcome. This will demonstrate your problem-solving skills and resilience.

Talk about your experience with ServiceNow or similar systems, explaining how you've used them to manage support requests, track issues, and communicate with team members. If you haven't used ServiceNow, discuss your experience with other systems.

List the various peripherals you have worked with, such as printers, scanners, or VR devices. Share any experiences you have in troubleshooting and supporting these devices.

Emphasize your commitment to customer service, discussing techniques to empathize with users, communicate effectively, and go the extra mile to ensure their satisfaction.

Explain your process for escalating issues, including how you document the problem, communicate with the user, and engage with team members or resources to find a solution.

Describe a specific instance where you identified inefficiencies in a process and implemented a change that had a positive impact on service delivery or user satisfaction.

Connect your personal goals and values with TEKsystems' mission. Discuss your enthusiasm for working in a transformative technology environment and how you are motivated by the company's commitment to partnership and innovation.