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MGR SERVICE RESIDENTIAL

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

For more than 85 years, Terminix has built a reputation as one of the nation’s leading providers of termite and pest control services, safeguarding over 3 million homes and businesses against all types of pests in 47 states and 14 countries.

What is this role about?

Our Service Managers play a key leadership role in our local Terminix branches. This role is all about leading and motivating our local Pest Technician Teams to provide outstanding service delivery of Terminix products to our valued customers.

What does a “Day-in-the-Life” look like?

Every day our teams of Pest Techs are out in the neighborhoods across the country visiting residential customers and performing their pest control treatments. The Service Manager at each local branch is responsible for ensuring this team is functioning effectively, operating efficiently and maintaining high levels of customer satisfaction. Here are a few more specifics of what you would be doing each day:

  • Monitoring branch scheduling and ensuring pest tech routes are successfully completed
  • Ensuring regulatory compliance and safety standards are met or exceeded
  • Responding to customer concerns, including resolving cancellation requests
  • Inspecting and evaluating the performance of Pest Technicians
  • Monitoring and maintaining inventory levels of pest control products
  • Facilitating continual training of local sales and service teams

What do I need to be successful?

  • An associate’s degree and a valid driver’s license are both requirements. (A four year degree is highly desirable)
  • Having 1-2 years of related experience is very helpful, but not required
  • Willingness to relocate is highly desirable
  • You are able to effectively lead and motivate others
  • You have strong communications skills – impersonal, written, presenting
  • You are good at problem solving and coming up with practical solutions
  • You are able to build rapport easily and establish trust with customers and employees
  • You are detailed oriented and understand the importance of safety
  • You have a good aptitude for basic/intermediate math-- necessary for doing calculations related to sales and service
  • Of course, given our business, you should be comfortable working outside and in confined spaces like crawl spaces and attics when necessary

Why should I choose Terminix?

In addition to being part of an iconic brand with a rich 85 year history, here are some other highlights of what you would receive as a member of the Terminix Team.

  • Comprehensive training and licensure, all paid by the company
  • Company vechicle, gas card, cell phone, and laptop
  • Highly competitive compensation
  • Opportunities for advancement and career growth
  • Medical, dental and vision coverage + discounts on Terminix brands
  • Short/long-term Disability and Life Insurance
  • Paid time off

Base Pay Range: $62000 - $75000 / year

Disclaimer

The above statements are intended to describe the general nature of the work being performed by employees assigned to this classification; they are not an exhaustive list of all responsibilities, duties and skills required for the position.

Terminix is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Pay Range

Yearly: $62,000.00 - $75,000.00

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.


Click here to read more about our Total Rewards Program which includes: 

Professional and Personal Growth

  • Multiple avenues to grow your career 

  • Training and development programs available

  • Tuition Reimbursement benefits (for FT Colleagues)


Health and Wellness

  • Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

  • Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more


Savings and Retirement

  • 401(k) retirement plan with company-matching contributions 

Work-Life Balance

  • Vacation days & sick days

  • Company-paid holidays & floating holidays

  • A company mindset that prioritizes health, safety, and flexibility


We are looking for individuals who want to make a difference where our customers live and work.  Is that you?
 

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

Know Your Rights - Workplace Discrimination is Illegal

Pay Transparency - Nondiscrimination Provision

California residents click here to review your privacy rights.

By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.

The following applies where applicable by law: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Employees in this position perform work within customer's residences, property, and places of business often unsupervised and with access to vulnerable populations. They may have access to company and customer's records including personal identifiable information, financial records, make financial quotes and commitments on behalf of the company, use, handle, and have access to regulated chemicals that could cause harm to humans or the environment if used inappropriately. They work closely with other colleagues, vendors and/or customers and must be able to resolve conflicts and disputes in a non-violent and non-disruptive manner. They may drive a company vehicle as a primary duty and must safely operate a vehicle on the public streets, and receive company equipment to perform work.

Average salary estimate

$68500 / YEARLY (est.)
min
max
$62000K
$75000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About MGR SERVICE RESIDENTIAL, Terminix

Are you ready to take the lead in pest control service delivery as a MGR SERVICE RESIDENTIAL at Terminix in Pleasanton, California? This pivotal role is all about motivating and guiding our dedicated Pest Technician Teams to ensure customer satisfaction through quality service. As a member of the Rentokil family of companies, Terminix is proud to be a global leader in pest control, with a legacy of excellence spanning over 85 years. In your daily routine, you’ll monitor branch scheduling to guarantee that pest tech routes are efficiently completed while ensuring regulatory compliance and safety standards are consistently met. You’ll also be the go-to person for addressing customer concerns, inspecting pest technician performance, and maintaining inventory levels, making sure our clients receive the outstanding service they expect from Terminix. In this role, your leadership skills and strong communication abilities will shine as you facilitate continual training for your teams. The success of our service depends on your keen attention to detail and problem-solving skills. If you have a passion for protecting people and enhancing lives while ensuring our planet remains preserved, then this role might just be your perfect fit. We’re not just here to eliminate pests; we’re here to create a safe environment for families and businesses to thrive. If you’re ready to be part of something greater, we’d love to hear from you!

Frequently Asked Questions (FAQs) for MGR SERVICE RESIDENTIAL Role at Terminix
What are the responsibilities of a MGR SERVICE RESIDENTIAL at Terminix?

As a MGR SERVICE RESIDENTIAL at Terminix, you will oversee the operations of the local branch, ensuring that pest technician routes are efficiently completed and that customer satisfaction is maintained. Your responsibilities will include monitoring branch scheduling, complying with regulatory standards, addressing customer concerns, and evaluating pest technician performance.

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What qualifications do I need to apply for the MGR SERVICE RESIDENTIAL position at Terminix?

To qualify for the MGR SERVICE RESIDENTIAL position at Terminix, you will need an associate’s degree and a valid driver’s license. While 1-2 years of related experience is beneficial, it isn’t mandatory. A four-year degree is highly desirable, and having a willingness to relocate will enhance your application.

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How does Terminix support the training and growth of its MGR SERVICE RESIDENTIAL?

Terminix is committed to your professional development as a MGR SERVICE RESIDENTIAL. The company provides comprehensive training and licensure, all expenses covered. Additionally, there are multiple avenues for career growth, including training and development programs, as well as tuition reimbursement benefits for full-time colleagues.

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What kind of working environment can I expect as a MGR SERVICE RESIDENTIAL at Terminix?

As a MGR SERVICE RESIDENTIAL at Terminix, you can expect a dynamic working environment. You’ll spend time leading a team of pest technicians, solving customer problems, and ensuring service efficiency, which often requires working outdoors and in confined spaces like attics and crawl spaces.

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What benefits does Terminix offer MGR SERVICE RESIDENTIAL employees?

As a MGR SERVICE RESIDENTIAL at Terminix, you will enjoy benefits starting on day one, including medical, dental, and vision coverage, short/long-term disability, life insurance, and a competitive compensation package. Additional perks include a company vehicle, cell phone, laptop, and opportunities for advancement.

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Common Interview Questions for MGR SERVICE RESIDENTIAL
What leadership skills do you bring to the MGR SERVICE RESIDENTIAL role?

In this role, I believe effective leadership is about motivating the team and leading by example. I prioritize open communication, active listening, and establishing trust within the team, which fosters an environment where we work together to exceed customer expectations.

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How would you handle a situation where a pest technician is consistently underperforming?

I would address the issue directly with the technician, offering constructive feedback and support. It's essential to identify any obstacles they may be facing and to provide additional training or resources to help them improve their performance.

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Can you describe a time when you resolved a customer complaint?

Certainly! I once dealt with a customer unhappy with our service. I listened actively to their concerns, assured them I would investigate the issue, and promptly followed up with a solution that met their needs. This approach not only resolved the issue but also strengthened our relationship.

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What experience do you have with compliance and safety standards in pest control?

In my previous roles, I ensured all operations complied with local regulations and safety standards by conducting regular reviews and training sessions with team members to maintain high compliance levels in our service delivery.

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How do you prioritize tasks in a busy environment?

I utilize a system to prioritize tasks based on urgency and impact. I also delegate appropriately, ensuring that the team is engaged and everything runs smoothly. Regular check-ins help keep the team on track.

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What strategies do you use to motivate your team?

I believe in recognizing achievements, providing growth opportunities, and maintaining an open-door policy. By celebrating successes and encouraging professional development, I create an environment where everyone feels valued and motivated.

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How familiar are you with pest control products and their applications?

I have a solid understanding of various pest control products and their safe applications. Continuous education through training ensures I stay updated on the latest products and techniques in the pest control industry.

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What is your approach to training new employees?

My approach involves a structured training program that combines hands-on experience with mentorship. I focus on practical scenarios that new employees may encounter and encourage questions to foster a dynamic learning environment.

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How would you manage schedule conflicts with pest technician routes?

I would analyze the situation to identify root causes for the conflict. Solutions could involve rerouting technicians or rescheduling appointments to accommodate our customers while ensuring our efficiency remains intact.

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Why do you want to work at Terminix as a MGR SERVICE RESIDENTIAL?

I am drawn to Terminix because of its commitment to excellence and community safety. The company’s rich history and dedication to professional development resonate with my career goals, and I would be proud to lead a team in enhancing customer lives.

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Terminix is a global leader in pest management, with over 95 years of experience. With more than 11,700 colleagues and 380 locations around the world, Terminix services over 2.9 million customers. We are proud to live and work in the same neighbor...

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Full-time, on-site
DATE POSTED
April 3, 2025

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