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Floor Supervisor - Full Time

GAGE Cannabis is a vertically integrated cannabis operation with 20 dispensaries and 3 cultivation and manufacturing sites in Michigan and counting! GAGE’s award winning retail stores house many of the industry’s leading brands, providing customers with a best-in-class experience starting at a GAGE retail site all the way through to the premium cannabis they light. Come work with us and see why our patients and customers love coming in to their nearest Gage dispensary !


Gage Cannabis, Co (USA) is on a mission to become the leader in the cannabis segment for Cultivation, Processing and Provisioning.  We strive for the highest standards in social responsibility and ethical business practices. The company's world-class cannabis team produces indoor cannabis that is hydroponically grown in small batches with a focus on premium quality.   


This position is responsible for assisting the store management with meeting store objectives and helping provide ways to increase revenue and customer loyalty. The ideal candidate can navigate between all roles within the store, is responsible, reliable, and possesses strong leadership skills. The key holder position is designed for emergency situations, such as during a COVID-19 outbreak, to support store management. 


All benefits-eligible employees are provided the following benefits:
  • Employee Discount (all employees eligible)
  • Paid-Time-Off (varies by State, please ask your Recruiter for more info)
  • Health, vision, and dental insurance
  • 98Point6 (remote primary care)
  • 401k with 4% matching (100% vested immediately)
  • Employee Assistance Program
  • Paid Parental Leave
  • Life Insurance
  • Short & Long Term Disability
  • Flexible Spending Account
  • Wellness Program


Physical Requirements:
  • Stand constantly
  • Walk frequently
  • Reach and twist/turn with hands and arms
  • Climb or balance and stoop, kneel, crouch or crawl
  • Frequently lift and/or move up to 20 pounds
  • Occasionally lift and/or move up to 50 pounds
  • Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus


RESPONSIBILITIES
  • ·        Assist store manager in reaching all store objectives daily
  • ·        Ability to oversee all cash functions and perform all duties including opening and closing procedures
  • ·        Confident and making assertive decisions – the potential of being the only lead in building
  • ·        Consistently monitor and encourage team members to meet the companies service standards
  • ·        Proactive in solving customer concerns and escalations
  • ·        Committed to ensuring customer satisfaction
  • ·        Help promote a positive work environment and team morale
  • ·        Comfortable training new team members, including the ability to coach on KPIs and sales goals


QUALIFICATIONS
  • ·        Must be 21 years of age or older and be able to pass a background check
  • ·        High school diploma or GED required
  • ·        0-2 years of retail experience required; key holder experience preferred
  • ·        Trustworthy with highly confidential materials and information
  • ·        Minimum two years experience in retail customer service
  • ·        Professional knowledge and working experience of cannabis products from a regulated retail or medical distribution center are highly preferred.
  • ·        Superior organizational skills, detail-oriented with the ability to work independently
  • ·        Ability to organize and manage multiple assignments with meticulous attention to detail and meet deadlines
  • ·        Strong verbal and written communication skills
  • ·        Must have a positive attitude with the ability to multitask in a fast-paced environment and maintain a team player mentality, remain calm under pressure
  • ·        Trustworthy with highly confidential materials and information
  • ·        Travel will be required, must have reliable transportation with a clean motor vehicle driving record (minor violations may be considered) and be available to support neighboring stores in your region and at minimum of five days if required. (Lodging will be provided).
  • ·        Must be comfortable following Covid-19 precautions 


Full Time, Hourly: Salary based on experience and successful interview. 


Gage USA is an Equal Opportunity Employer and is committed to conduct all its activities in a barrier-free and inclusive manner. We thank all candidates for their interest in Gage USA; however, only successful applicants will be contacted for an interview.  


*** Background Check Requirement ***

As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check.


EEO Statement

At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. TerrAscend is committed to assuring equal employment opportunities to all employees and applicants.

TerrAscend is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, to include gay, lesbian, bisexual, transgender and gender identity, or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.


Disclaimer

This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position.


This organization participates in E-Verify.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.


Esta Organización Participa en E-Verify.

Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.. Si E-Verify no puede confirmar que usted está autorizado para trabajar, este empleador está requerido a darle instrucciones por escrito y una oportunidad de contactar al Departamento de Seguridad Nacional (DHS) o a la Administración del Seguro Social (SSA) para que pueda empezar a resolver el problema antes de que el empleador pueda tomar cualquier acción en su contra, incluyendo la terminación de su empleo. Los empleadores sólo pueden utilizar E-Verify una vez que usted haya aceptado una oferta de trabajo y completado el Formulario I-9. Para más información sobre E-Verify, o si usted cree que su empleador ha violado sus responsabilidades de E-Verify, por favor contacte a DHS.


Statement on External Recruiting Agencies

TerrAscend and all affiliates do not accept blind resume submissions from external recruiting agencies. No fee will be paid to agencies who submit candidates without being under contract for an active search with TerrAscend. 

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CEO of TerrAscend
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Average salary estimate

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$35000K
$50000K

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What You Should Know About Floor Supervisor - Full Time, TerrAscend

Are you ready to elevate your career in the cannabis industry? GAGE Cannabis, a leading vertically integrated cannabis operation with multiple dispensaries and cultivation sites across Michigan, is looking for a passionate Floor Supervisor to join our vibrant team in Ferndale! As a Floor Supervisor, you’ll play an essential role in creating a spectacular shopping experience for our customers while assisting store management in achieving daily objectives. Your knack for leadership will shine as you navigate between various roles in the store, mentoring new team members and ensuring our service standards are met. We pride ourselves on our premium cannabis and commitment to social responsibility, and we want you to be part of that mission! If you’re 21 or older, have a high school diploma or GED, and possess a blend of retail experience and strong organizational skills, we’d love to hear from you. We are a supportive community that fosters employee growth, offering benefits like health insurance, paid time off, and a 401k plan with matching contributions. With a positive attitude and the ability to multitask in a fast-paced work environment, you’ll help us provide top-tier service to our loyal customers. Join GAGE Cannabis and see why we’re the go-to destination for quality cannabis products in Michigan!

Frequently Asked Questions (FAQs) for Floor Supervisor - Full Time Role at TerrAscend
What are the responsibilities of a Floor Supervisor at GAGE Cannabis?

As a Floor Supervisor at GAGE Cannabis, you will assist the store manager in reaching daily store objectives, oversee cash functions, and perform opening and closing procedures. You'll also be responsible for monitoring and motivating your team to meet high service standards, resolving customer concerns proactively, and ensuring an exceptional shopping experience. Training new team members is another key aspect of this role, allowing you to coach them on KPIs and sales goals.

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What qualifications do I need to become a Floor Supervisor at GAGE Cannabis?

To qualify for the Floor Supervisor position at GAGE Cannabis, candidates should be at least 21 years old and possess a high school diploma or GED. A minimum of 0-2 years of retail experience is required, preferably with key holder experience. Familiarity with cannabis products from a regulated retail or medical distribution center is highly preferred. Strong organizational skills, attention to detail, and effective communication abilities are essential for success in this role.

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What benefits can I expect as a Floor Supervisor at GAGE Cannabis?

GAGE Cannabis offers a comprehensive benefits package for all eligible employees, including an employee discount, paid time off, health, vision, and dental insurance, and remote primary care through 98Point6. Additionally, you’ll enjoy features like a 401k with 4% matching, paid parental leave, life insurance, and access to wellness programs. We believe in supporting our employees for both their professional and personal well-being!

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What does the work environment look like for a Floor Supervisor at GAGE Cannabis?

The work environment for a Floor Supervisor at GAGE Cannabis is dynamic and fast-paced, where a team-centric and customer-focused approach is encouraged. You can expect to stand and walk frequently, collaborate with various team members, and engage actively with customers. The role also requires a proactive mindset in addressing challenges and fostering a positive team atmosphere, all while upholding safety protocols, especially during times like the COVID-19 pandemic.

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What does it take to excel as a Floor Supervisor at GAGE Cannabis?

To excel as a Floor Supervisor at GAGE Cannabis, you'll need strong leadership skills and the ability to multitask effectively in a busy environment. A positive attitude and the capacity to remain calm under pressure will help you succeed. Being detail-oriented and well-organized is crucial for managing multiple responsibilities, and having professional knowledge of cannabis products will enhance your capability to guide your team and satisfy customer needs.

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Common Interview Questions for Floor Supervisor - Full Time
How would you handle a difficult customer as a Floor Supervisor?

In responding to a challenging customer, it’s important to remain calm and listen actively to their concerns. I would validate their feelings and seek to understand the issue before proposing a solution. Utilizing my staff knowledge and training, I would reassure the customer that their concerns are taken seriously and work collaboratively towards a resolution that ensures their satisfaction.

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Can you describe your leadership style as a Floor Supervisor?

My leadership style is collaborative and supportive. I believe in empowering team members by providing guidance while also encouraging autonomy. I aim to foster an open environment where everyone feels comfortable sharing ideas and feedback, which leads to improved morale and performance.

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What strategies would you use to meet sales goals in the store?

To meet sales goals, I would analyze sales data to identify trends and develop actionable strategies. I’d motivate my team by setting clear and achievable targets, providing regular feedback, and celebrating successes. Additionally, enhancing customer engagement and product knowledge through training can significantly boost sales performance.

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How do you prioritize tasks during busy shifts?

During busy shifts, I prioritize tasks based on urgency and impact on customer experience. I start by addressing time-sensitive customer inquiries and ensure pivotal store operations like cash handling or stock management are done efficiently. I also communicate regularly with the team, distributing tasks based on each member's strengths.

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What experience do you have with inventory management?

In my previous roles, I was responsible for stocking shelves, managing inventory counts, and coordinating shipments. I understand the importance of accurate inventory management in ensuring product availability and minimizing shortages. I use organized tracking systems to maintain optimal stock levels and facilitate a seamless shopping experience.

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How do you plan to ensure team morale during high-pressure situations?

I plan to maintain team morale by fostering open communication and offering support. During high-pressure situations, I would organize brief check-ins to encourage team members and address any concerns. Team-building activities and recognition of individual successes can also enhance motivation and strengthen our collective resilience.

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What do you know about GAGE Cannabis and its products?

I know that GAGE Cannabis is a leading provider in the cannabis industry in Michigan, known for its commitment to quality and social responsibility. The company emphasizes premium cultivation and retail of cannabis products. Familiarizing myself with the product offerings and their benefits would be a priority to provide informed assistance to customers.

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Can you describe an instance where you had to train someone quickly?

In my previous position, there was a sudden staff shortage, and I had to train a new team member quickly. I structured a concise training plan that focused on essential responsibilities and practical demonstrations. By being hands-on and encouraging questions, the team member was able to adapt quickly and confidently contribute to our operations.

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What are your thoughts on customer service in a retail setting?

I believe customer service is paramount in a retail setting. It creates loyalty, drives sales, and fosters a positive brand image. Great customer service means actively engaging with customers, understanding their needs, and providing personalized experiences. This approach not only satisfies customers but also encourages them to return.

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How would you adapt to changes in policies or procedures?

Adapting to changes is essential in any retail environment. I would stay informed through effective communication and training from management. I believe in embracing change positively and encouraging my team to ask questions and voice any concerns. This way, we can ensure smooth transitions while maintaining operational efficiency.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
March 22, 2025

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