Sales Representative (bilingual)

As a Sales Representative (bilingual) at our Houston location, your key responsibilities include assisting customers with financial products, making inbound and outbound sales calls, and engaging with customers in person to identify their financial needs. You'll play a crucial role in guiding clients through our services in the Title, Payday, and Signature Loan industry, ensuring they receive the best solutions tailored to their financial requirements.

To apply for the bilingual Sales Representative position in Houston, you should have a high school diploma or equivalent, coupled with at least 1 year of experience in phone sales or a call center environment. Additionally, we require solid customer service skills, a teamwork mentality, and fluency in both English and Spanish to effectively communicate with our diverse clientele.

As a Sales Representative (bilingual) in our Houston office, you will enjoy an array of benefits including majority company-paid health, dental, and vision insurance, a 401k program, life and disability insurance, generous paid vacation, and sick days. Plus, our competitive pay rates and potential monthly bonuses make this role even more rewarding!

New Sales Representatives in Houston will undergo comprehensive training programs that cover all aspects of our business. You’ll learn about various financial products, sales techniques, and the best practices for engaging with customers effectively. This training will equip you with the skills necessary to succeed and excel in your role within the consumer finance industry.

While prior experience in the financial industry is beneficial, it is not a strict requirement for the bilingual Sales Representative position. Candidates with relevant experience in customer service, sales, or lending will be prioritized. Our main focus is finding individuals with a passion for customer service and a willingness to learn about the financial sector.

When answering this question, focus on the specific situation and how you managed to resolve the customer’s issues positively. Emphasize your ability to listen actively, empathize with their situation, and provide solutions effectively, showcasing your customer service skills.

Discuss techniques that help you maintain motivation, such as setting personal goals, celebrating small victories, and maintaining a positive attitude. It’s important to highlight your resilience and persistence, which are essential traits for success in sales.

Share a specific story that outlines the context of the situation, the strategies you implemented, and the results achieved. Highlight your proactive approach and critical thinking skills, demonstrating your capability to go above and beyond in a sales environment.

Talk about your organizational methods like prioritizing tasks, using scheduling tools, or creating to-do lists to ensure efficient time management. Stress your ability to multitask without compromising the quality of customer service.

It’s important to do your research ahead of the interview! Discuss your understanding of the Title, Payday, and Signature Loan products we provide, and highlight any relevant experience you have with these types of financial services.

Demonstrate your ability to simplify complex information by using relatable examples or analogies. Explain your approach to ensuring clients understand, which is critical in providing great customer service in finance.

Reflect on what excites you about the role and the company. It could be the commitment to customer service, the promising career growth, or the company culture. Ensuring that your motivations align with the company’s values will portray you as a fitting candidate.

Outline specific traits that align with the role, such as being customer-focused, a strong communicator, adaptability, and having a team-oriented mindset. Back it up with examples that showcase these qualities in action.

Discuss any resources you use like industry publications, webinars, or networking with peers, and emphasize your commitment to continuous learning, which is crucial for a Sales Representative.

Highlight the importance of collaboration in sales environments, sharing how teamwork can foster an exchange of best practices, improve problem-solving, create a supportive atmosphere, and ultimately lead to higher sales performance.