Pool Attendant

As a Pool Attendant at the City of Fort Worth, you will operate the cash register, manage all point-of-sale transactions, provide exceptional customer service, maintain cleanliness in facilities and grounds, and assist guards and managers with enforcing pool rules. This entry-level role is ideal for those looking to start their career in customer service and recreation.

To qualify for the Pool Attendant position at the City of Fort Worth, applicants must be at least 16 years old by May 1, 2025. While previous experience in retail, customer service, and janitorial work is preferred, it's not required. This is a great opportunity for individuals entering the workforce.

Pool Attendants at the City of Fort Worth can earn completion incentives of up to $300 based on the number of days worked during their assignment. This bonus, alongside the base hourly pay rate of $18.00 per hour, makes the position quite appealing for those willing to commit to their schedules.

Pool Attendants at the City of Fort Worth are required to work evenings, weekends, and holidays. These hours ensure that our pools are well-staffed and that visitors can have a safe and enjoyable experience throughout the summer months.

Yes, the City of Fort Worth is committed to being an Equal Employment Opportunity employer. They strive to recruit, hire, train, and promote a diverse workforce without discrimination based on race, color, religion, sex, national origin, political affiliation, sexual orientation, and more. This inclusive environment promotes mutual respect and fosters growth.

The most important responsibility of a Pool Attendant is ensuring all guests receive outstanding customer service while maintaining a clean and safe environment. Demonstrating that you understand the significance of this role will show the interviewer your commitment to creating a positive experience for everyone.

Addressing an upset customer starts with listening to their concerns empathetically. Offer a calm and friendly response, and ensure them that you will do your best to resolve the issue. This approach highlights your customer service skills and your willingness to go above and beyond.

When asked about teamwork, it's helpful to provide a specific example from past experiences, whether in school, volunteer work, or any job. Highlight how you contributed to the team's success and how you collaborated effectively to achieve shared goals.

If I noticed a violation of pool rules, I would calmly approach the individual and remind them of the rules in a friendly manner. If the behavior continued, I would seek assistance from my supervisor or a lifeguard to ensure the safety of all patrons.

While discussing your experience in customer service, share specific roles or scenarios where you successfully interacted with customers or handled inquiries. Emphasize skills like effective communication, problem-solving, and successfully meeting customers' needs.

Effective prioritization involves staying organized and focused. During busy times, I would first address immediate customer needs, such as assisting at the cash register, while also ensuring that the facility remains clean and orderly, managing tasks based on urgency and importance.

A great Pool Attendant possesses stellar customer service skills, the ability to multitask, and a strong commitment to safety and cleanliness. Showing enthusiasm for serving the community can also go a long way in this position.

Yes, I am comfortable working evenings and weekends. I understand that these are peak hours for pool activity, and I am committed to providing excellent service during those times to ensure a safe and enjoyable experience for all.

To maintain a clean pool area, I would regularly patrol the vicinity, pick up debris, restock restrooms, and ensure that all facilities meet cleanliness standards. Collaboration with other staff to tackle larger cleaning tasks will also be a priority.

I'm excited about the Pool Attendant position with the City of Fort Worth because I love working with people and being outdoors. I appreciate the city's commitment to diversity and community engagement, and I want to contribute positively to the pool environment for all visitors.