Guest Experience Coordinator

The Guest Experience Coordinator at the Florida Panthers is primarily responsible for overseeing the Guest Experience team and ensuring top-notch service for every guest. This includes responding to customer inquiries promptly, coordinating staff schedules, assisting with event preparations, and maintaining effective communication across departments during events. The role also involves conducting event debriefs to gather feedback and assess overall success.

To become a Guest Experience Coordinator with the Florida Panthers, candidates should have strong communication and problem-solving skills, be detail-oriented, and possess proficiency in Microsoft Word and Excel. Availability for a variety of hours including nights, weekends, and holidays is required. Experience in a fast-paced environment and the ability to lift at least 30 pounds is also important.

The Florida Panthers focus on delivering exceptional guest experiences through continuous communication and attention to detail. The Guest Experience Coordinator works closely with guests before, during, and after events to guarantee expectations are met. Effective staff training and coordination also play a significant role in creating a seamless experience for all attendees.

The work environment for a Guest Experience Coordinator at the Baptist Health IcePlex is vibrant and energetic, reflective of the dynamic nature of the Florida Panthers organization. Coordinators engage with a diverse range of guests and staff, making it important to adapt quickly to changing scenarios while maintaining a friendly demeanor. Each day brings new challenges and joyous experiences.

The Florida Panthers organization values its employees and fosters an environment where growth and development are encouraged. As part of the Guest Experience team, employees may have the chance to advance their careers through training opportunities, expanded responsibilities, and engagement in diverse events and initiatives across the organization.

When answering this question, highlight your problem-solving skills and ability to remain calm under pressure. Share a specific instance where you effectively resolved an issue, communicated with the guest, and turned a negative experience into a positive one, showcasing your customer service skills.

Your response should illustrate how you assess the urgency of different tasks and make decisions accordingly. Discuss methods you use to keep organized under pressure, such as creating to-do lists and communicating with team members, ensuring no detail is overlooked.

Focus on communication skills, organizational abilities, and a guest-centric attitude. Emphasize the importance of empathy and adaptability in a fast-paced environment, answering how these qualities contribute to overall guest satisfaction.

Share your process for receiving and acting on feedback. Emphasize the importance of constructive criticism and how you use it to improve service. You could mention open-ended questions that encourage guests to express their opinions freely.

Discuss the ways you facilitate communication, such as regular briefings before events, utilizing communication tools, and actively promoting a culture of openness where team members feel comfortable sharing updates and concerns.

Provide specific details about your past event coordination experiences. Outline your role in planning, executing, and evaluating events, emphasizing your organizational skills and ability to work collaboratively with various departments.

This question offers you a chance to showcase your knowledge of the organization. Discuss the Panthers' commitment to community, diversity, growth, and how these values enhance the guest experience and foster employee pride.

Demonstrate your adaptability and problem-solving skills. Describe how you would quickly reassess the situation, communicate effectively with all parties involved, and devise a new plan to ensure the event continues smoothly.

Be specific about the tools you are familiar with, such as event management software, communication platforms, or customer relationship management systems. Highlight how these tools have helped you streamline tasks and enhance guest service.

Articulate your passion for sports, customer service, and community engagement. Share your enthusiasm for being part of a successful organization like the Florida Panthers and how you believe your skills will contribute to the team's goals.