Portuguese Speaking Customer Service for Aviation Department - job 1 of 2

As a Portuguese Speaking Customer Service representative at The House of Mercier, you'll be responsible for delivering exceptional customer service to clients in the aviation sector. This includes handling inquiries, assisting with flight bookings and cancellations, and resolving customer complaints promptly. You’ll also document interactions to improve service delivery and stay updated on aviation services and trends to provide accurate information.

Candidates for the Portuguese Speaking Customer Service position at The House of Mercier should be fluent in Portuguese, both written and spoken. A background in customer service, ideally within the aviation industry, is essential. Strong communication skills, problem-solving abilities, and proficiency with customer service platforms will help ensure your success in this role.

The House of Mercier invests in its Portuguese Speaking Customer Service representatives through fully funded training programs and continuous development opportunities. We believe in enhancing our team's skills to not only improve service delivery but also to promote career growth within the aviation sector.

While the specific job location is not specified, The House of Mercier offers a flexible work environment which may include remote working arrangements for the Portuguese Speaking Customer Service role. It's best to inquire during the interview to understand the exact opportunities available.

Working at The House of Mercier comes with a range of benefits, including a competitive monthly salary, monthly performance bonuses, fully paid training, and relocation packages. You will also enjoy private insurance and the chance to be part of a supportive and dynamic team in the aviation industry.

When faced with a difficult customer inquiry, it's essential to listen actively and empathetically. Start by acknowledging the customer's concerns, and reassure them that you're here to help. Gather all necessary details before providing a well-thought-out solution. Remember to remain calm and professional throughout the interaction.

I stay updated on aviation trends by subscribing to industry newsletters, participating in relevant webinars, and engaging with industry forums. Networking with professionals in the field also allows me to gather insights that can help me provide accurate information to customers at The House of Mercier.

Certainly! In a previous role, I managed a situation where a customer faced a flight cancellation. I calmly explained the situation, offered a solution with alternative flights, and provided a discount for the inconvenience. By maintaining a friendly demeanor and showing empathy, I was able to turn their frustration into satisfaction.

I have experience using various customer service platforms like Zendesk and Salesforce. I've also used live chat tools and CRM software to document interactions, manage inquiries efficiently, and enhance customer experience. Familiarity with these tools helps streamline communication and service delivery.

I prioritize tasks by assessing the urgency and complexity of each inquiry. I focus on urgent matters first, using a system to categorize inquiries by deadlines. This method helps me manage my time effectively while ensuring that all customers receive timely responses.

A great Customer Service representative in the aviation industry should possess excellent communication skills, adaptability, and a strong customer-centric focus. Problem-solving abilities and a calm demeanor under pressure are crucial, especially when dealing with travel-related issues that can be emotionally charged.

I ensure accuracy by staying updated on the latest aviation policies, checking reliable resources, and regularly participating in training sessions. If I'm uncertain about a specific inquiry, I always double-check with a supervisor or consult my internal resources to provide accurate and reliable information.

I believe that customer feedback is invaluable. I actively listen, welcome constructive criticism, and utilize feedback to inform my practices. After receiving feedback, I analyze it and collaborate with my team to implement improvements in our service delivery.

I am excited about the opportunity to work at The House of Mercier because it aligns with my passion for customer service and the aviation industry. The company’s mission to connect talent with meaningful opportunities resonates with me, and I look forward to being part of a team that values growth and excellence.

My motivation comes from a genuine desire to help people. I find fulfillment in resolving issues and ensuring customers have a positive experience. Knowing that my assistance can make someone's journey smoother in the aviation sector drives me to continually improve my customer service skills.