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ServiceNow Developer

Company Description

ServiceNow has evolved into an enterprise service management tool within Rank's ecosystem. This tool is no longer confined to IT alone; other business areas such as Support Hub Payroll, HR, Rewards, F&B, Marketing are now using it for their daily operations to support our venues and corporate users. The ServiceNow developer is responsible for overseeing the ServiceNow platform that Rank utilizes to manage its operations.

Job Description

  • Develop, customize, and maintain ServiceNow applications, modules, and workflows to meet organizational requirements.
  • Administer ServiceNow instances, including configuration, customization, and overall platform management.
  • Collaborate with stakeholders to gather requirements and translate them into technical specifications and designs.
  • Implement and manage ServiceNow integrations with other enterprise systems, ensuring seamless data exchange and process automation.
  • Design and implement user interfaces, data tables, business rules, client scripts, and notifications.
  • Troubleshoot and resolve complex technical issues related to the ServiceNow platform and its integrations.
  • Manage user accounts, roles, and access controls to ensure appropriate data security and access levels.
  • Provide technical support and guidance to end-users and team members on ServiceNow-related matters.
  • Stay current with the latest ServiceNow features, best practices, and industry trends, applying them to improve existing processes and systems.
  • Conduct regular audits to ensure data integrity and compliance with organizational policies and standards.

Qualifications

  • Strong developer background skills which includes Java Script, Web technologies - HTML or XML
  • Proficiency with ServiceNow development, such as scripting, workflows, and integrations.
  • Experience with software development methodologies such as Agile or Waterfall is desirable.
  • Demonstrates sense of passion and pride about own work. Positive attitude and adapts well to change. Inspires passion and excitement around shared goals, promoting environment of achievement.
  • Ability to develop and deliver clear, concise communication and communicate highly complex technical information clearly and articulately.
  • Ability to identify, influence and work collaboratively with internal Stakeholders and key external service providers.
  • ServiceNow Admin Certification

#LI-Hybrid #LI-MN1

Additional Information

Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment – so you can #BeYourself

Wellbeing@Rank is important... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.  

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us. 

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.  

From pensions to bonus schemes, and private medical insurance to life insurance – we've got you covered. 

*Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what’s in place in your location.    

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview. 

Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About ServiceNow Developer, The Rank Group

Are you ready to take your career to the next level as a ServiceNow Developer with Rank in beautiful Cape Town, South Africa? At Rank, our ServiceNow platform is not just a tool for IT anymore; it's a powerhouse that supports various business functions, including HR, Marketing, and even Payroll! As a ServiceNow Developer, you will play a critical role in overseeing and enhancing this versatile platform. Your responsibilities will include developing and customizing applications and workflows to meet our organizational needs while also managing the overall platform configuration. Collaborating with various stakeholders is key, so you’ll need to translate their requirements into technical specifications effectively. Additionally, you'll implement integrations with other systems, ensuring seamless operations. You should be comfortable troubleshooting complex issues and managing user roles to ensure data security. If you have a strong background in JavaScript and web technologies, along with ServiceNow proficiency, we want you to bring your passion and innovative spirit to our team. With continual learning opportunities and support for your personal growth, Rank is dedicated to helping you thrive in a collaborative and vibrant environment. Join us and be part of a culture that prioritizes wellbeing, inclusivity, and professional development, as you help us unlock the full potential of ServiceNow to drive our business forward!

Frequently Asked Questions (FAQs) for ServiceNow Developer Role at The Rank Group
What are the main responsibilities of a ServiceNow Developer at Rank?

As a ServiceNow Developer at Rank, your primary responsibilities include developing and customizing ServiceNow applications, administering instances, and implementing integrations with enterprise systems. You will collaborate with stakeholders to gather requirements and translate them into technical specifications while troubleshooting any issues that arise within the platform.

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What qualifications do I need to become a ServiceNow Developer with Rank?

To be considered for the ServiceNow Developer position at Rank, you should have a strong developer background including skills in JavaScript and web technologies. Proficiency in ServiceNow development, experience with scripting and workflows, along with a ServiceNow Admin Certification are essential. Moreover, familiarity with Agile or Waterfall development methodologies is desirable.

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How does Rank support the professional development of its ServiceNow Developers?

Rank is committed to the growth of its employees, providing various development opportunities and leadership training tailored for ServiceNow Developers. We also support the pursuit of cutting-edge industry certifications to help you stay current and enhance your skill set.

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What is the work environment like for a ServiceNow Developer at Rank?

At Rank, the work environment for ServiceNow Developers is vibrant, inclusive, and designed to foster collaboration. With hybrid work options and wellness initiatives, our team members are supported in achieving a balance that promotes both personal and professional growth.

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What benefits can I expect as a ServiceNow Developer at Rank?

As a ServiceNow Developer at Rank, you can expect a comprehensive benefits package that includes personal development opportunities, flexible working arrangements, health insurance, and various support networks to ensure you thrive both professionally and personally.

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Common Interview Questions for ServiceNow Developer
What inspired you to become a ServiceNow Developer?

In your response, share your passion for technology and how you enjoy solving complex problems through software development. Explain how ServiceNow's versatility and impact on business operations motivates your commitment to this field.

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Can you explain a ServiceNow project you've worked on and your role in it?

Employ an example from your past experience. Discuss the project goals, your responsibilities, and how you contributed to its success. Highlight specific skills you utilized and the outcome of the project.

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How do you ensure that your ServiceNow applications are user-friendly?

Discuss your approach to user experience, emphasizing the importance of user feedback and usability testing. Explain methodologies you apply to create intuitive interfaces and streamline processes.

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What steps do you take to troubleshoot ServiceNow issues?

Outline your problem-solving approach, including gathering information, analyzing logs, replicating issues, and collaborating with team members. Emphasize the importance of communication and documentation throughout the process.

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How do you keep up with the latest ServiceNow updates and best practices?

Describe your methods for continuous learning, such as participating in online training, attending webinars, engaging with the ServiceNow community, and reading industry publications to stay informed about new features and improvements.

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What experience do you have with integrations in ServiceNow?

Discuss your past integration projects, explaining the systems you integrated with ServiceNow, the data exchanged, and any challenges you faced. Highlight how you ensured a seamless exchange of data and process automation.

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How do you prioritize your tasks when working on multiple ServiceNow projects?

Share your organizational strategies, such as using project management tools, communicating with stakeholders about timelines, and delivering updates while focusing on high-impact tasks first.

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Can you describe a time when you collaborated with stakeholders to gather requirements?

Provide an example that demonstrates your communication and teamwork skills. Highlight how you effectively collected requirements from various stakeholders to inform your development work.

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Why do you think ServiceNow is essential for modern businesses?

Articulate the value of ServiceNow's capabilities in improving business operations, enhancing efficiency, and enabling better data management. Discuss how it supports the wider organizational goals.

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What strategies do you employ to enhance the security of ServiceNow applications?

Share your methods for ensuring data security, including role management, access controls, and regular audits to maintain compliance with organizational policies and standards.

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Established in 2001 and headquartered in Maidenhead, Berkshire, United Kingdom, Rank Group is a British gambling and leisure company.

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Full-time, hybrid
DATE POSTED
April 4, 2025

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