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Academic Account Manager (Remote)(NJ/NY) - job 1 of 2

The Academic Account Manager is responsible for maximizing market share, product revenue, preference and usage in a designated territory by effectively managing a high performing set of assigned law schools. Academic Account Managers are consistently adapting to industry trends to employ in-person and digital engagement methods to effectively communicate the value of Thomson Reuters' platforms to law school customers.

Location: This is a remote/work from home opportunity. The ideal candidate can be located in Newark, New Jersey; New York, New York; and surrounding areas.

About the Role:

In this opportunity as an Academic Account Manager you will:

  • Act as high performing account manager to secure long-term, Westlaw, CoCounsel, and Thomson Reuters preferred, loyal customers within a designated territory of assigned law schools
  • Own revenue retention responsibility for law school customers in assigned territory. Prospect for new sales opportunities within existing customer base.
  • Demonstrate exceptional presentation skills to maximize front-end client relationships
  • Demonstrate a high level of professional qualities and an engaging disposition that commands attention and respect of customers in law schools and across all segments
  • Exhibit a deep knowledge of Thomson Reuters products such as Westlaw, CoCounsel, Practical Law, and other AI-powered solutions, as well as the legal profession and the academic and law school industry
  • Develop strategic territory plans to manage a cost efficient, high performing business, through maximization of both in-person and online training as well as implementation of customer promotions
  • Direct responsibilities for Student Brand Ambassador management, including hiring and HR issues, motivational factors, continued training and consistent reporting of activities and results
  • Represent Thomson Reuters at various trade shows and conferences, both regional and national in scope.
  • Provide consistent and accurate reporting
  • Demonstrates to work independently and collaboratively

Key Skills, Knowledge and Abilities:

  • Effectively meets customer needs and builds lasting customer relationships; takes responsibility for customer satisfaction and product preference.
  • Demonstrates professional qualities and demeanor that commands attention and respect from law school faculty and students
  • Proven revenue retention success against target along with excellent account management and territory management skills
  • Possesses strong ability to provide customers with high-impact training to exceed their needs
  • Strong time management, prioritization and organizational skills. Ability to exercise independent judgment and discretion
  • Ability to identify problem areas, trends, and opportunities and recommend action to management
  • Competence to effectively lead and manage a team of Student Brand Ambassadors
  • Leadership qualities including self-motivation, resilience, positive attitude, and a team player
  • Ability to adapt and work in a fast paced environment that changes often
  • Ability to master and communicate benefits of Thomson Reuters products and services to maximize value to customers
  • Exhibits a strong knowledge of, or willingness to master, law school products such as Westlaw Precision, CoCounsel, print and media programs, workflow solutions, the law school market and the legal profession 

About You:

You're a fit for the role if you have:

  • JD required
  • Prior legal experience preferred
  • Strong communication and presentation skills.
  • Customer service orientation and experience
  • Proficient in MS Office and Social Media
  • Ability to travel to training sessions, meetings and to law school locations as needed – 50% travel may be required

#LI-TK1

What's in it For You?


You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

  • Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

  • Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

  • Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

  • Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

  • Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations.

For any eligible US locations, unless otherwise noted, the base compensation range for this role is $72,100 - $133,900.

This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.
Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.


This job posting will close 05/31/2025.


Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.

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Average salary estimate

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What You Should Know About Academic Account Manager (Remote)(NJ/NY), Thomson Reuters

Join Thomson Reuters as an Academic Account Manager and make a significant impact in the legal education sector! This remote role allows you to work from the comfort of your home while managing a portfolio of law schools in New Jersey and New York. In this position, you will leverage your legal expertise to maximize revenue and market share for our innovative products like Westlaw and CoCounsel. You’ll be responsible for building strong, long-lasting relationships with law school faculty and students by showcasing the benefits of our cutting-edge platforms. This role involves both in-person and digital engagement, so expect to adapt as you become a trusted advisor to our clients. Your ability to strategize territory plans, manage a team of Student Brand Ambassadors, and deliver impactful training will be key to your success. Additionally, you’ll represent Thomson Reuters at key conferences, providing you exposure to industry trends and networking opportunities. With strong communication skills and a passion for education, you’ll effectively identify customer needs to deliver tailored solutions. If you thrive in fast-paced environments and love to adapt to changing situations, this role will empower you to grow both personally and professionally in an inclusive culture that values diversity and well-being. If you’re ready to help reshape the future of legal education, we want to hear from you!

Frequently Asked Questions (FAQs) for Academic Account Manager (Remote)(NJ/NY) Role at Thomson Reuters
What are the key responsibilities of an Academic Account Manager at Thomson Reuters?

As an Academic Account Manager at Thomson Reuters, your primary responsibilities include managing relationships with law school customers, driving revenue retention, and prospecting new sales opportunities within your designated territory. You will adapt your approach to engage effectively, whether through in-person meetings or digital communications, presenting our products like Westlaw and CoCounsel in a compelling way. Additionally, you'll be responsible for supervising Student Brand Ambassadors and ensuring the delivery of high-impact training that meets customer needs.

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What qualifications are needed to apply for the Academic Account Manager position at Thomson Reuters?

To be considered for the Academic Account Manager role at Thomson Reuters, you must possess a Juris Doctor (JD) degree, with prior legal experience being highly preferred. Strong communication and presentation skills are essential, as well as proficiency in MS Office and social media. You should also demonstrate leadership abilities, customer service orientation, and a proven track record of managing accounts successfully while handling territory management tasks.

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What kind of training and development opportunities does Thomson Reuters provide for Academic Account Managers?

Thomson Reuters offers extensive training and development resources for Academic Account Managers. This includes access to LinkedIn Learning and opportunities via the internal Talent Marketplace to work on cross-company projects. Employees have also the chance to attend industry conferences and workshops to continually enhance their skills and knowledge related to legal education and Thomson Reuters' offerings.

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How does the Academic Account Manager role at Thomson Reuters contribute to the legal profession?

The Academic Account Manager role at Thomson Reuters plays a vital part in the legal profession by ensuring law schools have access to essential resources that enhance legal education. By promoting our innovative platforms, such as Westlaw and CoCounsel, Academic Account Managers facilitate student connections to the legal world, supporting their ability to learn and practice law effectively. Your engagement helps maintain the quality of future legal professionals.

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What is the work environment like for the Academic Account Manager position at Thomson Reuters?

The work environment for the Academic Account Manager position at Thomson Reuters is collaborative, inclusive, and adaptable. Being a remote role allows you to work flexibly while connecting with a diverse team of professionals dedicated to supporting legal education. The culture emphasizes personal and professional growth, offering various programs for well-being, training, and community engagement, all while you work towards making a positive impact in the legal sector.

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Common Interview Questions for Academic Account Manager (Remote)(NJ/NY)
What strategies would you use to engage law schools as an Academic Account Manager?

Answering this question effectively involves demonstrating your understanding of the legal education landscape. Highlight your ability to adapt engagement methods, such as using both in-person interactions and digital communication, tailored to each law school's unique needs. Mention past experiences where you successfully built relationships and provided value through targeted solutions.

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How have you successfully managed customer relationships in previous roles?

You want to showcase your proactive approach in maintaining customer relationships. Discuss specific examples where you addressed customer needs, solved issues, or received positive feedback. Emphasize how your actions directly contributed to retention, satisfaction, and potentially increased sales.

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Tell us about your experience with legal products like Westlaw.

Tailor your response by mentioning your familiarity with legal products, particularly Westlaw, and how you've used them in your previous roles, whether educational or professional. You can discuss your understanding of its features, benefits to users, and the overall importance of such tools in the legal profession.

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Describe a time when you had to adapt to a fast-changing work environment.

Provide a specific scenario where you faced changes in project requirements, product updates, or market dynamics. Highlight your problem-solving skills and how you effectively adjusted your strategies or approaches to successfully meet objectives during that period.

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What makes you passionate about working in legal education?

In answering this question, share personal motivations for wanting to work in legal education. This could be a commitment to fostering future legal professionals, a belief in the importance of transparency in the legal field, or your desire to support institutions in improving their educational offerings.

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Who would you say are our main competitors in the legal education sector?

Discuss relevant competitors, showcasing your knowledge of the industry landscape. Mention how Thomson Reuters distinguishes itself, either through product offerings, relationships with schools, or commitment to customer satisfaction, and how this competes against other legal education and resource providers.

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How would you measure success in your role as an Academic Account Manager?

Articulate clear metrics for measuring success, such as revenue retention rates, customer satisfaction scores, or the number of new accounts acquired. You can also mention the importance of qualitative feedback from law schools to understand if their needs are being met.

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Can you give an example of how you managed a team effectively?

Share a specific example where you led a team, focusing on your leadership philosophy, communication style, and how you motivated your team to achieve specific goals. Highlight any successful outcomes due to your management style.

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How do you keep yourself updated with industry trends in legal education?

Demonstrate your proactive working attitude by detailing specific resources you utilize, such as industry publications, webinars, or networking events. Mention the importance of staying informed to provide the best support and solutions to your law school clients.

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Why do you think customer responsiveness is crucial in the Academic Account Manager role?

Address the importance of understanding customer needs in this role, emphasizing that proactivity in addressing these needs enhances trust and satisfaction. Mention how you believe responsiveness leads to long-term relationships that ultimately drive business success.

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