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Operations Manager, Fulfillment

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ABOUT THRIVE MARKET

Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy, and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,600,000+ members find better products, support better brands, and build a better world in the process. We are also a Certified B Corporation, a Public Benefit Corporation, and a Climate Neutral Certified company.

Join us as we bring healthy and sustainable living to millions of Americans in the years to come.

THE ROLE

At Thrive Market, we have fun, we love what we do and it shows by our expansive growth. Our Thrivers are the backbone of our success and that success has created an exciting employment opportunity in Wilkes-Barre, PA. Come experience all that we offer and Thrive along with us!

The Fulfillment Operations Manager will be responsible for overseeing and optimizing the end-to-end fulfillment process within the facility. This role involves coordinating and managing various aspects of the fulfillment operations, including inventory management, order processing, shipping, and logistics. The Fulfillment Operations Manager will work closely with cross-functional teams to ensure timely and accurate order fulfillment, member experience, and overall operational efficiency.

SCHEDULE

Sunday-Wednesday, 6pm-4:30am (overtime as needed to support the business, and must be willing to cover other shifts when needed)

RESPONSIBILITIES

Ensure adherence to safety protocols and regulations to maintain a secure work environment
Lead and mentor a team of supervisors and up to 150 hourly employees
Uphold compliance, productivity, quality, safety, and teamwork standards as the primary source of information
Implement engagement and fulfillment strategies to motivate employees and align them with operational goals
Maintain performance standards and consistent processes to guarantee reliable services
Strategize and execute fulfillment and continuous improvement objectives, clearly communicating these to supervisors
Monitor and manage inventory levels, implementing control measures to optimize stock
Develop efficient order processing procedures, oversee fulfillment operations, and address any bottlenecks
Collaborate with carriers to optimize shipping processes and ensure timely deliveries in logistics
Enforce quality control measures and collaborate with quality assurance to address product issues
Provide coaching and development opportunities to supervisors and employees to enhance performance in cold storage operation
Oversee productivity hours and manage payroll functions to ensure efficient operations
Source and screen talent in collaboration with People Operations to maintain a skilled workforce for operational needs
Analyze performance reports to identify areas for improvement and provide coaching to supervisors
Set clear goals, promote accountability, and exemplify strong performance to support the mission of the operation

QUALIFICATIONS

Bachelor's degree in business, logistics, supply chain management, or a related field is preferred
High School diploma or equivalent.
Excellent written and verbal communication that is clear, concise, and polished
Highest levels of integrity and ethics
Dedicated to quality and high standards; Supportive of values
Must be proficient in using MS Office (Word, Excel and PowerPoint), Outlook and G-Suite applications
Ability to work in a warehouse environment and understand Warehouse Management Systems
Minimum of 5-10+ years of proven leadership/supervisory experience within a FC/DC or manufacturing environment
Proven ability to lead process improvements through the lean process or Kaizen techniques as well as provide solutions when problem solving
Proven ability to quickly adapt and drive the right results using data

BELONG TO A BETTER COMPANY

Comprehensive health benefits (medical, dental, vision, life, and disability)
Competitive pay + equity
Multiple work schedules available
Opportunities for advancement. We have programs that will start you on a path and train you along the way
Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform
Free Thrive Market membership and discount on private-label products
Casual atmosphere and great people to work with
We're a community of more than 1 Million + members who are united by a singular belief: It should be easy to find better products, support better brands, make better choices, and build a better world in the process.

At Thrive Market, we believe in building a diverse, inclusive, and authentic culture. If you are excited about this role along with our mission and values, we encourage you to apply.

Thrive Market is an EEO/Veterans/Disabled/LGBTQ employer

At Thrive Market, our goal is to be a diverse and inclusive workplace that is representative, at all job levels, of the members we serve and the communities we operate in. We’re proud to be an inclusive company and an Equal Opportunity Employer and we prohibit discrimination and harassment of any kind. We believe that diversity and inclusion among our teammates are critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. If you’re thinking about joining our team, we expect that you would agree!

If you need assistance or accommodation due to a disability, please email us at eeo@thrivemarket.com and we’ll be happy to assist you.

Ensure your Thrive Market job offer is legitimate and don't fall victim to fraud. Thrive Market never seeks payment from job applicants. Thrive Market recruiters will only reach out to applicants from an @thrivemarket.com email address. For added security, where possible, apply through our company website at www.thrivemarket.com.

JOB INFORMATION

Compensation Description - The starting salary range for this position is between $75K-$100K
Salary may increase over time based upon: skill, level of responsibility, additional duties, seniority, quantity or quality of production, or other legitimate, business-related factors.
Total Compensation includes Base Salary, Stock Options, Health and Wellness Benefits, and more!

#LI-MR1

Thrive Market Glassdoor Company Review

3.7

Thrive Market DE&I Review

3.6

CEO of Thrive Market

Nick Green

Approve of CEO

Average salary estimate

$87500 / YEARLY (est.)

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$75000K

$100000K

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What You Should Know About Operations Manager, Fulfillment, Thrive Market

Join Thrive Market as an Operations Manager, Fulfillment, and be a key player in our mission to make healthy living accessible to everyone. Based in Wilkes-Barre, PA, this role is all about optimizing the fulfillment process, ensuring that 1.6 million members receive their orders efficiently and on time. You’ll lead an enthusiastic team of supervisors and up to 150 hourly employees, focusing on inventory management, order processing, and logistics. We’re passionate about safety, quality, and continuous improvement, and you’ll have the chance to develop effective strategies that inspire the team and enhance our operations. Your day-to-day will involve analyzing performance reports, coordinating with carriers, and ensuring compliance with safety protocols. If you have at least 5-10 years of leadership experience in fulfillment or manufacturing, and if you thrive in dynamic, team-oriented environments, this could be the perfect opportunity for you. Thrive Market fosters a casual yet professional atmosphere where innovative ideas flourish. Plus, enjoy comprehensive health benefits, competitive pay, and a free membership for Thrive Market products! Embrace the challenge and enjoy the journey while contributing to a company that values health, sustainability, and community. Let’s build a better world together at Thrive Market!

Frequently Asked Questions (FAQs) for Operations Manager, Fulfillment Role at Thrive Market

What are the main responsibilities of an Operations Manager, Fulfillment at Thrive Market?

As an Operations Manager, Fulfillment at Thrive Market, your primary responsibilities include overseeing the entire fulfillment process, from inventory management to shipping logistics. You will mentor supervisors and manage a large team to ensure effective order processing and compliance with safety protocols while continually seeking to improve operational efficiency. It’s a role that involves strategic thinking, practical problem solving, and a commitment to high standards.