70122-Store Cleaning Associate

As a Store Cleaning Associate at Marshalls, your primary responsibility involves maintaining a clean and organized store environment. This includes operating floor care equipment such as scrubbers and buffers, performing tasks like dust mopping, damp mopping, sweeping, and vacuuming. You'll be expected to adhere to loss prevention and operational standards while supporting various areas of the store to enhance the shopping experience for customers.

To qualify for the Store Cleaning Associate position at Marshalls, candidates should possess strong customer service skills, attention to detail, and the ability to lift heavy objects. A flexible schedule to meet business needs, along with excellent verbal and written communication skills, is essential. Previous retail experience is preferred but not mandatory.

The starting pay range for the Store Cleaning Associate role at Marshalls is between $15.00 and $15.50 per hour. The actual pay may vary based on relevant skills, qualifications, and experience, offering a competitive compensation package to employees.

Store Cleaning Associates at Marshalls enjoy an array of benefits, including associate discounts, access to an Employee Assistance Program (EAP), and additional perks such as 401(k) contributions and various insurance options. Additionally, those who meet service or hour requirements may also benefit from medical, dental, vision coverage, and more.

At Marshalls, employee development is a priority. Store Cleaning Associates are encouraged to grow within the company through cross-training in various store areas, promoting an engaging work environment. Marshalls embraces diversity and collaboration, making it a great place for personal and career development.

In responding to this question, focus on any previous experience you have with floor care equipment, specifically scrubbers and buffers. Mention your ability to maintain and operate such machines safely and effectively, demonstrating your familiarity with the cleaning tasks that are essential to keeping a store environment welcoming.

Address your approach by discussing your organizational skills and ability to adapt to changing demands. Highlight examples where you've handled unexpected situations, multitasked effectively, or implemented prioritization strategies to ensure store cleanliness and customer satisfaction were maintained.

In your answer, reflect on your understanding of customer service as being approachable, responsive, and proactive. Share specific examples of interactions where you went above and beyond to assist customers, thereby visualizing your commitment to enhancing their shopping experience.

Use this opportunity to share a situation where clear communication was crucial, perhaps during a cleaning task or a busy period. Discuss how you collaborated with coworkers to maintain quality standards while fostering a positive atmosphere among team members.

Demonstrate your problem-solving skills by outlining a specific instance where you've had to think on your feet. Emphasize your ability to remain calm, assess the situation, and respond efficiently without compromising safety or cleanliness.

Your answer should reflect your awareness of health and safety protocols relevant to cleaning in a retail space. Discuss adhering to guidelines, such as using proper signage, following cleaning schedules, and keeping equipment in good shape to prevent accidents.

You could highlight your commitment to teamwork, respect, and integrity. Provide examples of how you've promoted a positive atmosphere, whether through word-of-mouth encouragement or participating in team-building activities.

Illustrate your method for organization, perhaps by utilizing checklists or setting priorities based on peak shopping times. Mention any tools you use to keep track of tasks and ensure all responsibilities are met within deadlines.

In your response, express your commitment to providing an excellent shopping experience, noting that a clean environment enhances customer satisfaction. Share intrinsic motivations, like pride in your work and understanding the significance of first impressions.

Align your response with Marshalls' values, emphasizing your enthusiasm for teamwork, customer service, and the retail environment. Discuss your desire to contribute to an inclusive and diverse workplace while growing within a Fortune 100 company.