Staff Systems Engineer, Zuora Billing

As a Staff Systems Engineer at Toast, your main responsibilities revolve around the design and implementation of our Zuora subscription billing and payment solutions. You will collaborate with various stakeholders to understand project requirements, configure and customize Zuora’s Product Catalog, ensure security measures are in place, and implement payment solutions tailored for our needs. This role requires you to translate requirements into technical specifications while working seamlessly with other internal and external teams.

To qualify for the Staff Systems Engineer position focused on Zuora Billing at Toast, you should have at least 5+ years of experience in Zuora development and implementation. Familiarity with Zuora's Product Catalog, workflows, security, notifications, and invoice templates is crucial. Additionally, experience in gathering requirements, business analysis, and data migration will help you succeed in this role.

While not mandatory, certifications such as Zuora Admin and Architect can significantly enhance your candidacy for the Staff Systems Engineer position at Toast. These certifications demonstrate your understanding of Zuora products and add valuable expertise that will benefit our engineering projects.

At Toast, we value an inclusive and collaborative work environment. As a Staff Systems Engineer for Zuora Billing, you will engage with various teams and stakeholders, fostering a culture of connection and support. We embrace a hybrid work model which allows for flexibility while still promoting teamwork and collaboration.

Toast is committed to creating equitable opportunities within the workplace. As a Staff Systems Engineer, you'll be part of a company culture that prioritizes diversity, equity, and inclusion, ensuring every team member is respected and valued. We actively promote initiatives that recognize diverse backgrounds and perspectives across our organization.

In your answer, detail any specific projects where you integrated Zuora Billing with other financial systems. Describe the challenges you faced, the solutions you implemented, and how you ensured data integrity throughout the integration process.

When tackling payment solutions in Zuora, explain your method of evaluating different payment gateway options, considering country-specific requirements, and customizing payment methods to enhance user experiences. Discuss any relevant projects you've completed.

Discuss the security best practices you've applied in your previous roles while working with Zuora. This could include user access management, data encryption, and protocols for monitoring system vulnerabilities.

Describe your process for working with stakeholders to document their requirements thoroughly. Mention how you facilitate discussions and workshops to ensure you understand the business needs before translating them into a technical solution.

Share specific examples of how you’ve used Zuora’s API for customization, including integrating with other systems or manipulating data to meet the organization’s unique needs. This demonstrates your familiarity with the technical aspects of the role.

Talk about your familiarity with designing invoice templates that align with branding guidelines. Include examples where you adapted templates to meet customer requirements while also improving the user experience.

Provide a specific scenario where you encountered difficulties during a Zuora implementation. Focus on the steps you took to resolve the issues, showcasing your problem-solving skills and ability to navigate complex situations.

Mention resources you utilize to keep your skills sharp, such as online forums, webinars, or consulting documentation provided by Zuora. Discuss how you apply new knowledge to enhance your work within the team.

Detail your knowledge regarding the processes involved in managing refunds and chargebacks within Zuora, emphasizing your ability to navigate these complexities while maintaining customer satisfaction and compliance.

Illustrate your mentorship approach, including how you would share your knowledge on specific Zuora functionalities, offer hands-on support, and encourage collaboration to bolster their understanding and capabilities.