Bakery Retail Lead

As a Bakery Retail Lead at Too Sweet Cakes, your main responsibilities include overseeing daily front-of-house operations, ensuring exceptional customer experiences while managing the staff and their schedules. You'll be training and motivating your team, handling customer feedback, and also assisting the back-of-house when necessary. You will manage inventory, oversee POS systems, and maintain compliance with health and safety regulations.

To be considered for the Bakery Retail Lead position at Too Sweet Cakes, you should have a minimum of 2 years of experience in a managerial or supervisory role, ideally in a café, bakery, or restaurant environment. Strong leadership, communication, and organizational skills, along with a passion for customer service, are crucial for success in this role.

The Bakery Retail Lead position at Too Sweet Cakes offers a competitive pay range of $18 - $19 per hour. This role includes opportunities for growth and eligibility for benefits after 90 days of employment, making it an attractive option for those seeking a fulfilling career.

At Too Sweet Cakes, you can expect to work in a dynamic team environment where collaboration is key. As a Bakery Retail Lead, you'll be part of a supportive team that shares a common passion for baking and providing exceptional customer experiences. Enjoy the camaraderie and innovation that comes from working with like-minded individuals!

To apply for the Bakery Retail Lead position at Too Sweet Cakes, please submit your resume along with a portfolio of your work and a brief cover letter detailing why you would be a great fit for the team. We are eager to see how your passion for pastries can contribute to our mission of bringing sweetness into the community!

When answering this question, highlight specific experiences where you successfully managed staff schedules, facilitated training, and implemented performance evaluations. Discuss your approach to resolving conflicts and how your leadership fostered a positive work environment.

To effectively answer this question, outline your approach to listening to the customer’s concerns, acknowledging the issue, and providing a solution. Emphasize your ability to stay calm under pressure and your commitment to customer satisfaction.

In your response, share specific strategies such as regular team trainings, role-playing customer interactions, and setting service standards. Highlight the importance of teamwork and communication in delivering exceptional service.

Describe your experience with inventory management systems and the approaches you take to track stock levels and conduct regular checks. Discuss techniques for reducing waste, like rotation of stock and noticing sales patterns.

When answering, discuss how you assess priorities based on urgency and customer needs while maintaining flexibility to adapt as situations arise. Share examples from past roles where your prioritization positively impacted operations.

Outline your training process, which might include hands-on learning, shadowing experienced staff, and providing an employee handbook. Share your thoughts on the importance of mentorship and continuous learning in your training approach.

Demonstrate your knowledge of Too Sweet Cakes by discussing the unique values and products that differentiate the bakery from its competitors. Convey your enthusiasm for contributing to those strengths.

Focus on your coaching and feedback strategies. Discuss how you would have a one-on-one conversation to understand their challenges and develop an action plan to improve their performance while providing support.

Identify a specific instance where you recognized a challenge and took the initiative to implement a new process or system that led to increased efficiency, improved team morale, or enhanced customer satisfaction.

Discuss your knowledge of relevant regulations and how you communicate these to your team. Share your experience with regular training, audits, and checks to ensure thorough understanding and compliance.