Technical Support Specialist - 24-7 Shifts
Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
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About the Team
HiredScore is the newest addition to the Workday family!As the leading provider of Talent Orchestration technology, HiredScore’s artificial intelligence, automation and deep integrations empower the largest and most innovative companies in the world to safely and transparently drive critical business outcomes in recruitment productivity, diversity hiring, internal mobility, and total talent management.
The Support Tier 1 team operates around the clock, in shifts, to provide 24/7 assistance to HiredScore + Workday clients. Our team is dedicated, highly skilled, and committed to delivering outstanding support to ensure client happiness.
About the Role
In this role, you will work 4-5 shifts per week within our 24/7 operational schedule
Provide HiredScore + Workday customers with technical support in the post-implementation processes, and ongoing daily operations
Work closely with R&D and Customer Success to collaboratively fix core product issues
Respond promptly to customer inquiries
Provide the Product team with customers’ feedback to help identify potential new features and common issues
Provide technical feedback to R&D teams regarding performance and scale
Work closely with the Customer Success and Implementation Teams in order to accommodate customer needs, and identify solutions to reduce costs
Establish standard processes in internal and external documentation, sharing feature requests and effective workarounds with other team members
Assist the Sales team with technical inquiries in the pre-sale process
About You
1-2 years of experience in a similar role.
Excellent verbal and written communication skills in English.
Shown technical skills such as working with databases (Such as MongoDB, NoSQL, or similar) or Basic coding skills.
Familiarity with ticket and knowledge management tools such as JIRA/ Intercom/ CRM, Confluence, etc).
Detailed & hard-working, team-player.
Service-oriented and willing to provide the best service to our clients.
Excellent communication and Troubleshooting skills.
Phenomenal multi-tasking abilities.
Other Qualifications
Experience with visualization tools (such as Grafana, Kibana, etc.)
Experience working in NOC (Supervising roles) and performing technical investigations
Our Approach to Flexible Work
With Hybrid Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so we require employees to work three days a week in the office and two days at home. This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
Average salary estimate
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Are you ready to take your technical support skills to the next level? At Workday, we’re all about creating a brighter workday for our team and clients. As a Technical Support Specialist in our vibrant Tel Aviv office, you’ll join a dedicated group responsible for providing top-notch support around the clock. You’ll engage directly with our HiredScore clients to troubleshoot issues, offer solutions, and ensure their post-implementation success. Your role is crucial in fostering satisfaction and happiness among our customers. Imagine collaborating with R&D to address core product issues or sharing valuable feedback to help shape the future of our solutions. The key is clear communication and strong technical skills, including experience with databases and ticket management systems. Plus, you’ll have the opportunity to assist with technical inquiries during the pre-sales phase – making every day unique and impactful. We thrive on a collaborative spirit, which means you'll also be working closely with Customer Success and Implementation teams. With a flexible work arrangement that includes both in-office and remote options, we believe in empowering you to balance your professional and personal life. So, if you’re looking for a role that combines cutting-edge technology with a supportive team culture, apply today and help us make a difference at Workday!
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