Road Supervisor - job 1 of 6

As a Road Supervisor at Transdev, your primary responsibilities will include managing driver schedules, ensuring compliance with safety procedures, conducting accident investigations, and facilitating training and safety courses for drivers. You'll serve as a liaison between drivers, customers, and the organization, addressing any customer service concerns while closely monitoring driver performance and safety compliance.

To qualify for the Road Supervisor role at Transdev, you need a High School Diploma or GED and a valid Commercial Driver’s License. Supervisory experience with transit operations is preferred, along with basic computer literacy in Microsoft Office. Being able to work flexible shifts and pass a DOT drug test is essential for meeting job requirements.

Transdev offers a competitive benefits package for Road Supervisors that includes a starting pay of $20 to $24 per hour, vacation time of at least two weeks, 5 sick days, and 12 holidays. Additional benefits cover medical, dental, and vision insurance, as well as retirement plans, life insurance, and disability coverage. These perks help support a healthy work-life balance.

In the Road Supervisor position at Transdev, your role is central to maintaining safety standards. You will conduct on-the-scene accident investigations, assist drivers with documentation following incidents, and evaluate driver performance. Through hosting training sessions and retraining after accidents, you will actively promote a culture of safety within the organization and ensure compliance with DOT regulations.

While prior supervisory experience is preferred, it's not strictly necessary for the Road Supervisor role at Transdev. However, having some background in transit supervisory roles and a genuine commitment to safety and customer service will certainly enhance your application and effectiveness in this position.

To ensure compliance with safety procedures as a Road Supervisor, I would regularly conduct safety audits, monitor driver performance, and initiate training sessions focused on safety protocols, ensuring that all team members understand and follow the established guidelines.

In a previous role, I resolved a difficult customer issue by actively listening to their concerns, empathizing with their situation, and providing a clear solution while keeping the customer informed throughout the process, which ultimately turned their experience around.

I would utilize scheduling software to streamline routes and continuously communicate with drivers to understand their needs and preferences. Regular feedback and adjustments depending on daily operations would also help maintain an efficient schedule.

I believe in addressing conflict directly but diplomatically. I would facilitate a meeting with all involved parties to discuss the issue openly, aiming for a collaborative resolution that reinforces team cohesion and mutual understanding.

I use a combination of observation, safety reports, customer feedback, and performance metrics to evaluate drivers. Regular check-ins and one-on-one meetings can also facilitate discussions around performance and areas for improvement.

I would structure a training session for new drivers with a mix of classroom instruction, hands-on practice, and role-play scenarios. This comprehensive approach ensures drivers are well-prepared to handle various situations and reinforce safety protocols.

Communication is vital for a Road Supervisor as it ensures that everyone is on the same page, facilitates quick issue resolution, and fosters a positive work environment. Clear and timely communication can avert misunderstandings and enhance team effectiveness.

To promote a culture of safety, I would lead by example, consistently prioritize safety discussions in team meetings, and reward safe practices among drivers. Regular training sessions and open channels for reporting safety concerns would also enhance this culture.

If a driver frequently violates safety protocols, I would first have a private discussion with them to understand the underlying reasons. Based on that assessment, I would implement corrective actions such as additional training or a performance improvement plan.

Preparing for a potential accident scene involves ensuring that all drivers are trained to follow emergency protocols, having necessary reporting tools on hand, and conducting regular safety drills so that drivers are ready to respond effectively in real situations.