Treasury Support Specialist

As a Treasury Support Specialist at TransferMate, you'll be responsible for understanding payment processes, responding to queries efficiently, and collaborating effectively within your team. You’ll also manage customer files, provide support for incoming and outgoing transactions, and organize Treasury meetings along with relevant documentation. Ensuring adherence to policies, especially regarding Anti-Money Laundering and other internal controls, is key to your role.

To become a Treasury Support Specialist at TransferMate, a background in customer service or a business role is essential. Being proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint, is also important. You should possess strong communication skills in English and have a solid understanding of the regulatory environment for Money Transmission Businesses in Ireland to ensure compliance and effective communication with customers.

TransferMate is committed to your professional growth as a Treasury Support Specialist by providing a collaborative environment where learning is encouraged. You’ll have opportunities to participate in various ad-hoc Treasury projects that can expand your skill set, plus the benefits of working within a recognized Great Place to Work for nine consecutive years, which emphasizes employee development and team success.

At TransferMate, work-life balance is highly valued, especially for a Treasury Support Specialist. With flexible working hours and remote work options, you can tailor your schedule to fit your personal life while still contributing effectively to the team. Plus, our competitive annual leave policies support your need for downtime, ensuring you stay refreshed and productive.

As a Treasury Support Specialist at TransferMate, you can expect a supportive and inclusive team culture. We pride ourselves on our #OneTeam ethos, which fosters mutual respect, recognition, and support. Our commitment to a discrimination free workplace ensures that all employees can bring their best selves to work and thrive both personally and professionally.

When answering this question, be sure to highlight specific experiences you have had with payment processes. Discuss any relevant roles where you handled treasury functions, mentioning your familiarity with various financial instruments or systems, how you interacted with banking partners, and how you ensured compliance with local regulations.

Share your strategies for task prioritization such as using task management tools or methodologies like the Eisenhower Matrix. Provide an example of how you successfully handled multiple tasks in a previous role, emphasizing your ability to stay organized and focused under pressure.

Illustrate your customer service skills by discussing a specific situation where you resolved a customer issue. Explain the steps you took to listen to their concerns, empathize with their situation, and provide a clear resolution while adhering to company policies.

Discuss your understanding of Anti-Money Laundering regulations and your experience implementing compliance measures. Highlight any relevant training or certifications you have and describe how you have applied this knowledge in past roles to assess risks and ensure proper documentation.

Explain your approach to maintaining clear communication, such as setting regular check-ins, utilizing collaboration tools, and being open to feedback. Share an example of how effective communication led to a successful project or resolution of a misunderstanding in your past roles.

Provide a specific example where you recognized an inefficiency in a financial process. Discuss how you analyzed the situation, proposed changes, and implemented solutions, emphasizing the positive outcomes of your actions for the team or organization.

Discuss your familiarity with data analysis tools or software and your experience in reporting financial metrics. Give an example of a project where your analysis positively impacted decision-making or process improvements.

Share how you stay current with industry regulations, whether through professional networks, training sessions, or industry publications. Discuss specific regulatory changes that have affected your work in the past and how you adapted to them.

Describe a situation where you worked alongside different departments or teams within your organization. Highlight how you communicated effectively, shared goals, and achieved a successful outcome together, demonstrating your teamwork ability.

Express your enthusiasm for the role and company based on their innovative approach and positive employee culture. Mention how your skills and values align with TransferMate’s mission and how you look forward to contributing to their success.