Marketplace Analyst

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The position of Marketplace Analyst sits within the Air and Ground Strategy Team and is an integral part of the Global Business Partnerships organization. The Air and Ground Supplier Strategy Team ensures preferred suppliers who provide us with the best content receive foremost support by deploying technology and tools to highlight the key attributes and benefits of these products to our customers so that they can make the best purchasing decisions.

As a result, our premium client base would continue to grow, and we would create a virtuous circle driving value for both our preferred suppliers and our customers. The ideal candidate will have a hands-on mentality combined with a creative mindset, comfortable interpreting data with the ability to grasp the various aspects of content distribution strategies across different business units and client segments. The candidate will be able to deploy marketplace tools and technology driven by our short and longer-term goals and clear customer benefit, based on our Amex GBT supplier value proposition and strategy.

What You’ll Do:

• Perform in-depth data analysis leading to the development and execution of air content campaigns that support the GBT Marketplace Partner’s value proposition, including NDC content distribution.
• Effectively collaborate with the team managers on analysis, support & implementation and execute on the supplier strategy.
• Daily audits of running EDIFACT and NDC support activities to ensure accuracy and traction.
• Daily management, troubleshooting and reporting of SNAP tickets as they relate to any content & pricing discrepancies (including NDC) reported by Travel Counselors, CGM’s and/or other support teams.
• Assisting other teams with PCC and Client NDC activations and implementations.
• Quality Assurance with all online & offline booking tools to ensure adequate support for GBT’s Marketplace Partners.
• Cultivate strong relationships with Global Revenue Management (GRM) & other GBT teams such as Traveler Care & Global Travel Technologies.
• Support Cost-Benefit Analysis (CBA) on prioritized business requirements & functional specifications related to GBT’s Marketplace health and drive them to completion with product teams.
• This role may involve some international travel. Due to the unique nature of Global Marketplace Strategies s and the global nature of this role, some flexibility in working hours is required.

What We’re Looking For:

• An in-depth knowledge of at least two, preferably all three GDS Systems. Expertise in Sabre GDS is expected. Online Booking Tool knowledge is a plus.
• A strong understanding of air content distribution including NDC, online retailing and travel economics.
• Proven experience in using Excel databases, creating pivots and generally manipulating large data sets.
• Ability to develop understanding of new industry trends and related opportunities for Amex GBT.
• Ability to learn multiple complex Amex GBT tools and adapt to change.
• Excellent communication skills (written and oral), fluency in English & strong presentation skills.
• Excellent organizational and planning skills, able to manage multiple projects with different deliverables at the same time, has attention to detail and ability to deliver within deadlines and highlights deliverable issues and suggested solutions on time.

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!