Operations Coordinator

The Operations Coordinator at Treace is responsible for managing the complete workflow of the Patient Specific Instrumentation (PSI) program. This includes tasks such as validating CT and X-ray submissions for accuracy, liaising with surgeons and sales reps, and coordinating with engineering and manufacturing teams to ensure timely production and delivery of PSI guides. The Coordinator also maintains detailed records and actively seeks opportunities for process improvement.

To qualify for the Operations Coordinator role at Treace, candidates should have a high school diploma, while an Associate’s or Bachelor’s degree is preferred. Additionally, 3+ years of experience in the medical device industry or similar regulated environments is required. Having experience in customer relations, particularly interacting with surgeons or sales representatives, is a plus, especially within the context of patient-specific medical devices.

The Operations Coordinator plays a vital role in ensuring that the Patient Specific Instrumentation process operates smoothly, which directly affects patient outcomes. By overseeing the management of patient-specific cut guides used in bunion and mid-foot deformity surgeries, the Coordinator ensures that these tools are accurate, timely, and meet the specific needs of each patient. Their attention to detail and commitment to quality helps reduce healthcare costs and improve overall surgical success.

Proficient use of Microsoft applications, such as Word, Excel, and Outlook, is essential for the Operations Coordinator at Treace. Knowledge of SOLIDWORKS or other 3D modeling software can be beneficial, particularly in coordinating with engineering teams to design patient-specific instrumentation that meets the required specifications.

At Treace, there are numerous opportunities for professional development and advancement. As an Operations Coordinator, you will engage in continuous improvement initiatives which can enrich your skills and knowledge base. With a commitment to innovation, Treace encourages its employees to seek additional training and education, potentially leading to higher responsibilities or roles within the company in the future.

In your response, focus on specific examples where you've efficiently managed the end-to-end processes in a regulated environment, possibly in the medical device industry. Highlight your organizational skills and ability to work cross-functionally with different teams, showing how you ensured timely project completion.

Discuss your approach to detail-oriented tasks and how you would maintain a checklist or protocol for reviewing submissions. Emphasize your previous experience in validating technical documents and your understanding of the implications of inaccuracies in medical settings.

Share your strategies for keeping lines of communication open, such as regular updates on case progress. Emphasize your ability to manage expectations and maintain professional relationships, ensuring that all parties feel informed and valued.

Discuss your familiarity with regulatory requirements and quality systems in the medical device industry. Illustrate your knowledge with examples of how you ensured compliance in previous roles and the impact it had on overall operations.

Provide a specific example where you identified inefficiencies, researched possible solutions, and implemented changes that led to better workflow efficiency. Use metrics or feedback to demonstrate the positive outcomes of those improvements.

Discuss your proficiency in Microsoft Office applications and any relevant experience you have with SOLIDWORKS. Provide examples of how you have utilized these tools to achieve your objectives in past positions.

Describe your methods for prioritizing tasks based on deadlines and importance to the overall business objectives. Highlight your organizational skills and any tools or techniques you use to keep track of multiple projects efficiently.

Share what aspects of working in operations particularly excite you, such as problem-solving, working with a dedicated team, or contributing to patient outcomes. Connect your motivations to the values and mission of Treace.

Discuss your commitment to continuous learning, such as attending industry conferences, engaging in professional networks, or subscribing to relevant publications. Emphasize your proactive approach to staying informed about new technologies and practices.

Provide a narrative of a specific challenge related to operations that you faced, outlining the steps you took to resolve the situation while maintaining professionalism. Highlight your problem-solving skills and the impact of your actions on the team or project.