Office Manager

The Office Manager at Wright Physical Therapy is vital in creating a welcoming environment for patients. Primary responsibilities include greeting patients, answering phone calls, managing appointment scheduling, overseeing referral and authorization processes, and maintaining patient records. Additionally, this role involves collecting patient payments and compiling statistical reports to ensure the office runs efficiently.

To apply for the Office Manager position at Wright Physical Therapy, candidates should ideally be high school graduates, with a college degree being preferred. A minimum of 2 years of experience in a medical front office is advantageous. Additionally, strong telephone skills, proficiency in Word and Excel, and attention to detail are essential qualities that help candidates succeed in this role.

Wright Physical Therapy is committed to the growth of its staff. As an Office Manager, you will benefit from our integrated mentorship program aimed at enhancing your skills and knowledge in patient care and administrative excellence. We believe in learning, growing, and repeating our successes as part of your professional journey with us.

At Wright Physical Therapy, the environment is built on uplifting fun and collaboration. As an Office Manager, you will work within a team that prioritizes joy, family, and charitable contributions, creating a fulfilling workplace culture. We encourage a team player attitude that supports excellent customer service and organizational success, making every day a rewarding experience.

Wright Physical Therapy offers a comprehensive benefits package for its Office Manager, which includes medical insurance plans (HSA and PPO options), dental and vision coverage, paid holidays, time off, and a 401K plan. This ensures that our team members have the support they need both professionally and personally, allowing them to focus on providing exceptional patient care.

In answering this question, highlight your previous experience in medical office settings, focusing on specific tasks you handled, such as managing schedules or patient records. Discuss any relevant skills like strong communication and organizational abilities, and convey your enthusiasm for joining Wright Physical Therapy's mission to create joyful patient experiences.

Demonstrate your time management skills by explaining your approach to prioritizing tasks. Discuss how you assess urgency, allocate time effectively, and use tools or lists to keep organized. Emphasize your ability to adapt to changing situations while maintaining a positive focus on patient care.

When answering this question, use the STAR method (Situation, Task, Action, Result) to describe a specific scenario where you successfully managed a challenging interaction. Focus on your conflict resolution skills and the importance of maintaining a calm, professional demeanor to ensure positive outcomes.

Explain your understanding of HIPAA regulations and describe the importance you place on safeguarding patient information. Discuss specific practices you implement, such as secure record-keeping or limiting access to sensitive data, showcasing how you uphold ethical standards in your role.

Share your strategies for fostering a motivated team culture. This may include regular team meetings, recognition of individual contributions, or team-building activities. Highlight how creating an uplifting work environment aligns with Wright Physical Therapy’s core values.

Discuss any EMR systems you've utilized, focusing on how you've navigated them for tasks like updating patient charts or retrieving medical histories. Explain your comfort level with technology and your capacity to quickly learn new systems, which is critical for an Office Manager at Wright Physical Therapy.

Use this opportunity to discuss your multitasking abilities. Highlight how you organize your time to ensure that administrative tasks do not hinder your availability to assist patients. Emphasize the importance of providing an excellent experience for everyone who visits the clinic.

Describe your approach to handling appointment changes; emphasize the importance of clear communication with patients. Discuss how you ensure that rescheduling is done efficiently and how you follow up to maintain a positive relationship with the affected patients.

Frame your answer around open communication and support. Discuss the importance of addressing issues directly with the coworker and offering help or resources to improve their performance. Illustrate the need for collaboration and teamwork, core values at Wright Physical Therapy.

Articulate that an Office Manager is instrumental in facilitating operations that directly enhance patient experience. Discuss how their organizational skills, customer service focus, and ability to lead a team contribute to the greater mission of inspiring joy and improving community health at Wright Physical Therapy.