Employment Type:

Shift:

Description:

The HIM Site Manager functions as the primary contact for the HIM department within the assigned facilities with overall responsibility for health information management services that support the assigned facilities.  Site Health Information Management functions including:  record preparation, document imaging, quality review, record storage and retrieval, release of information and birth certificate processing where applicable. 

Works collaboratively with the Regional HIM Director, Shared Services Supervisor and other HIM Site Managers to ensure that established goals are optimally accomplished.  Coordinates daily operations for the site colleagues to ensure standards are consistently met.  Supports regional HIM functions for workload balance.

The HIM Site Manager is responsible for the successful maintenance of patient records as well as organizational and administrative management of the assigned Health Information Management Department.  The HIM Site Manager assures availability and security of the medical record in compliance with applicable statutes and standards governing health information management.  This position works closely with other departments, including but not limited to Patient Access, Clinical Services, Patient Financial Services, Medical Staff, Information Services and other service areas to support revenue cycle efforts and maintain HIM service levels. 

Must be able to travel between assigned RHMs.

ESSENTIAL FUNCTIONS

Knows, understands, incorporates, and demonstrates the mission, vision, and values of the Ministry in leadership behaviors, practices, and decisions

Maintains the daily support of HIM services at the assigned facilities.  Coordinates scheduling of onsite HIM staff to ensure appropriate coverage. 

Oversees colleagues and the following processes:  record preparation, document imaging, quality review, record storage and retrieval, release of information and birth certificate processing where applicable. 

Collaborates with the Regional Director to establish strategies and goals for innovation, production and quality levels; coordinates allocation of staff resources to achieve optimal outcomes and workload balance.

Coordinates and facilitates HIM activities related to regulatory/accreditation surveys or audits.

Manages onsite HIM operations to ensure compliance with regulatory and accreditation requirements and standards. 

Facilitates and participates in HIM Committee meetings under the direction of the Regional HIM Director. 

Actively participates in committees and/or workgroups to establish best practices, policies and procedures to support a compliant quality health record.  Represents the HIM Department at hospital leadership meetings.

Working in conjunction with the Regional Director, Health Information Management, other HIM Site Managers and system office, develops and maintains policies and procedures, quality and quantity monitors, and department and facility performance improvement initiatives. 

Recruits, retains and manages HIM staff.  Ensures development and education of staff, including fostering teamwork, providing performance feedback, mentoring and coaching associates, scheduling in-service education and competency assessments, conducting performance evaluations, counseling and/or conflict resolution. 

Communicates and works with physicians/providers, physician office personnel, colleagues, clinical managers, vendors and others in order to ensure a quality health record and promote customer service.  Provides education to physicians/providers, physician office personnel, colleagues and others.

Ensures confidentiality of patient data is maintained in accordance with accepted standards of practice based on System Office and RHM policy as well as legal and regulatory requirements.

Assists in budget planning and management to meet operational goals and in alignment with projected RHM volume and/or service levels.

May serve as relief support for departmental functions as the work schedule or workload demands.

Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health Corporate Integrity Program, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

LEADERSHIP COMPETENCIES   

• Achieves excellence by being action oriented, decisive and follows through and aligns resources to accomplish objectives.
• Uses effective strategies to facilitate change initiatives and overcome resistance to change.
• Builds cooperative relationships and alliances throughout the organization and relates to many different types of people including subordinates, superiors, peers, and outsiders.
• Able to pull people together to work in highly effective onsite and virtual teams and inspire them to perform at their best.
• Understands complex issues and develops solutions that effectively address the problem.
• Understands the role of emerging technology and its impact on operational effectiveness and organizational change.
• Lives out a set of deeply held personal beliefs and honors a spirit and presence greater than self and connects these to the Trinity Health Mission and Core Values.

MINIMUM QUALIFICATIONS

• Must possess a demonstrated knowledge of Health Information Management functions, as normally obtained through a Bachelor’s Degree in Health Information Management, Business Administration, Healthcare Administration, or related field, or an equivalent combination of years of education and experience required. 
• Certification as a Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) required. 
• Five or more years of current progressively responsible experience in diverse functional areas of HIM in an acute care environment required.  Five plus years of current leadership experience preferred.
• Demonstrated competency with the electronic health record, health information systems, document imaging/document management system and other healthcare applications required.

• Must demonstrate broad based knowledge of health information management, technology projects and revenue cycle practices.  Demonstrated competency in service excellence practices.
• Strong working knowledge of HIM departmental organization, function, operations and its interactions with medical staff and other hospital departments.
• Knowledge of regulatory and accreditation standards, state and federal requirements and standards related to the management of health information.
• Knowledge of privacy and security regulations, confidentiality, laws, access and release of information practices.
• Ability to communicate and work with a variety of individuals in leadership and staff level positions, physicians, providers, clinical managers, hospital leaders, auditors, consultants and vendors.  Maintains effective levels of communication with this group.
• Strong written and verbal communication skills and ability to communicate with a wide-ranging audience. 
• Must possess strong organizational and analytical skills in order to detect and resolve problems.  Ability to address complex problems with multi-level impacts using sound judgment, in-depth analysis and expertise to resolve issues.  Demonstrated ability to manage multiple priorities.
• Strong supervisory skills with the ability to attract, develop, deploy and retain a high performing HIM staff, capable of working as a team.
• Intermediate computer skills required, including working knowledge of and experience using MS Word, Excel, Outlook and PowerPoint.  Must be able to spend majority of work time utilizing a computer, monitor and keyboard.
• Ability to work independently, organize and prioritize, analyze and solve problems effectively.  Must be results-oriented.
• Maintains professional attitude and ability to relate well with executive management, physicians, other care providers, colleagues, and patients. 
• Strong understanding of the Catholic health ministry in an evolving health care delivery system and changing reimbursement market.
• Personal presence that is characterized by a sense of honesty, integrity, and caring as well as the ability to inspire and to motivate others to promote the philosophy, mission, vision, goals, and values of the Ministry.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

Ability to work in a fast-paced, multi-customer environment, with conflicting needs. May warrant varied and/or extended hours, with changes in workload and priorities to keep pace with the industry and advanced strategic priorities.  Must possess the ability to comply with enterprise policies and procedures. Must be able to work with interruptions and perform detailed tasks. Must be able to spend majority of work time utilizing a computer, monitor and keyboard. Must possess a valid driver’s license and be able to travel to the assigned Trinity Health sites (50%) as needed.

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification.  They are not to be construed as an exhaustive list of duties so assigned.

Our Commitment to Diversity and Inclusion
 

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.