Solutions Engineering Manager

As a Solutions Engineering Manager at Trustly, you will act as the technical conduit between various functions including engineering, product development, sales, and clients. Your primary responsibilities will focus on ensuring smooth technical integration, engaging with enterprise clients to address their needs, and taking ownership of the entire solution engineering process—from pre-sales discussions to implementation. You will also collaborate with cross-functional teams to define our technical roadmap and drive innovation to keep our solutions competitive.

To be considered for the position of Solutions Engineering Manager at Trustly, you need a strong technical background, ideally with experience in solution engineering, pre-sales, or customer success management. You should be comfortable navigating enterprise environments, understanding the complexities of large-scale clients. A blend of technical and business skills is essential, as you will need to communicate effectively with both engineers and clients to drive success.

As a Solutions Engineering Manager at Trustly, you'll enjoy a hybrid work environment that allows you flexibility in your schedule. This role may also involve some travel within the UK to meet clients or engage with partners, ensuring you have a well-rounded experience that balances remote work with face-to-face interactions. You’ll be part of a small, dynamic team that values innovation and proactive communication, making it a collaborative and rewarding atmosphere.

To build a successful career as a Solutions Engineering Manager at Trustly, focus on developing a strong technical foundation and continuously improving your understanding of both market demands and customer needs. Embrace the hybrid nature of the role by enhancing your communication skills and being proactive in your engagement with various stakeholders. Additionally, stay updated on the latest industry trends and innovations to drive strategic thinking and technical innovation within the organization.

Trustly strongly values diversity and believes it plays a vital role in fostering innovation and creating inclusive solutions. As a Solutions Engineering Manager, you will be part of a diverse team that encourages unique perspectives and ideas. The company strives to create an environment where everyone feels valued and empowered to contribute, ensuring that diverse voices are integral to the decision-making process.

When answering this question, provide specific examples of previous projects where you facilitated technical integrations. Highlight any challenges you faced, how you overcame them, and the outcomes of these integrations. Emphasizing your role in cross-functional collaboration will also demonstrate your ability to engage with both technical teams and clients.

Share your approach to prioritization, which might include assessing project timelines, urgency, and client needs. Discuss tools or methodologies you use to keep projects on track and ensure you’re providing effective solutions to all clients. Showcasing your organizational skills can illustrate your ability to manage a busy workload effectively.

Talk about specific resources you use, such as industry blogs, webinars, or networking events. Mention how you apply this knowledge within your role when addressing client needs or suggesting innovative solutions. Continuous learning is crucial in fast-paced tech environments, so demonstrating your dedication to staying informed will be beneficial.

Choose a concrete example where you successfully broke down complex information for a non-technical audience, emphasizing clarity and understanding. Discuss the strategies you used, such as analogies, visual aids, or step-by-step explanations. Highlighting effective communication skills is key in this role.

Discuss the importance of establishing regular touchpoints and utilizing collaborative tools that foster transparent communication. Share strategies you have implemented, like project kick-off meetings or feedback sessions, that enhance collaboration and understanding between technical teams and client stakeholders.

Explain your belief in innovation as a driving force that provides competitive advantage. Talk about how you encourage your team to take ownership of new ideas and continuously seek out improvements or new approaches. Use examples of situations where you promoted innovation that led to successful project outcomes.

Discuss your conflict resolution methodology, such as active listening, understanding different perspectives, and facilitating constructive dialogues. Highlight occasions where you successfully navigated team conflicts to achieve a positive resolution, demonstrating your ability to maintain team cohesion and focus on project goals.

Articulate your interest in Trustly's mission and values, particularly its commitment to diversity and innovative payment solutions. Discuss how your background aligns with the company culture and how you see yourself contributing to driving technical innovation within the role. Personal passion for the industry can resonate positively with interviewers.

Share your ambitions within the tech and finance sectors, focusing on how you envision growing both personally and professionally within the organization. Talk about your desire to take on new challenges, lead initiatives, or contribute to strategic developments that align with company goals.

Explain the importance of maintaining open lines of communication, understanding client needs, and providing regular updates. Share strategies you use to gauge client feedback and satisfaction, and illustrate with examples of how you have proactively addressed client concerns or adapted solutions to enhance their experience.