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Associate IT Onsite Support

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Closing Date:

04/26/2025

Type of Position:

Professional Staff - Project/Program Administration

Job Type:

Regular

Work Shift:

Sponsorship Available:

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

Health: Medical, Dental and Vision plans available for qualifying staff and family
Holiday, Vacation and Sick Leave
Education discount for staff and dependents (undergraduate only)
Retirement: Up to 10% matched contribution from UAMS
Basic Life Insurance up to $50,000
Career Training and Educational Opportunities
Merchant Discounts
Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department:

ISS | Sec Supp Srvs TS - Support

Department's Website:

Summary of Job Duties:

Under direct supervision, provides accurate and timely troubleshooting of security system and network cabling components. Perform installations of electronic control systems, which may include door access control, CCTV, intrusion detection, communication, cable management, electronic locks, Wi-Fi locks, network switches, point sensors, signaling devices and associated hardware. Responds to situations where systems have failed and action must be taken to isolate or repair problem equipment, software, or make configuration changes to return systems to full functionality.

Qualifications:

**This position participates in a group 24 hours a day 7 days a week 365 days a year on-call rotation where each member of the group takes call for 1 week at a time.

Minimum Qualifications:

Associate Degree in computer science or a related field of study -OR- High School Diploma/GED with two (2) years of experience in cabling, low voltage systems, carpentry/building maintenance.

Preferred Qualifications:

Bachelor Degree in IT, Computer Science or a related field.
Arkansas Alarm License, Level 1.
Customer Service experience preferred.

Additional Information:

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

Resume

Optional Documents:

Proof of Veteran Status

Special Instructions to Applicants:

Recruitment Contact Information:

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Annual TB Screening, Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity:

N/A

Frequent Physical Activity:

Crawling, Crouching, Feeling, Hearing, Kneeling, Reaching, Sitting, Standing, Stooping, Talking, Walking

Occasional Physical Activity:

N/A

Benefits Eligible:

Yes

Average salary estimate

$55000 / YEARLY (est.)

min

max

$40000K

$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Associate IT Onsite Support, UASYS

Are you ready to embark on an exciting career as an Associate IT Onsite Support at the University of Arkansas for Medical Sciences (UAMS) in Little Rock? This role is perfect for tech enthusiasts eager to dive into the world of IT support and make a real impact on our community. As part of our team, you will provide vital troubleshooting and support for security systems and network cabling components. You'll be at the forefront of installations for electronic control systems, including everything from door access control to CCTV setups. Picture this: responding to technical hiccups, isolating problems, and working your magic to return systems to full functionality, all while surrounded by a collaborative, diverse environment. With a 24/7 on-call rotation, you'll be part of a dedicated support team that is always ready to assist. Your skills and efforts will help enhance patient care and the lives of the people in Arkansans' community. And let’s not forget the amazing benefits that UAMS offers, such as health insurance options, education discounts, and generous retirement contributions. If you have an Associate Degree in computer science or relevant experience, we want to hear from you! Join us in our mission to improve lives through technology.

Frequently Asked Questions (FAQs) for Associate IT Onsite Support Role at UASYS

What are the responsibilities of an Associate IT Onsite Support at UAMS?

As an Associate IT Onsite Support at the University of Arkansas for Medical Sciences (UAMS), you will be responsible for troubleshooting security systems, network cabling components, and performing installations of various electronic control systems. Your role will also involve responding to technical failures and making necessary configuration changes to ensure systems are functional.