Job details

Intermediate Salesforce Administrator

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An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!

Overview

The EBS Salesforce Administrator team provides maintenance and support services for the TNS Salesforce environment. This includes all aspects of system administration with user satisfaction a priority and handling L1 incident and service request cases.

Responsibilities

About Us:
Transaction Network Services (TNS) is a leading global provider of data communications and interoperability solutions. At TNS, we thrive on innovation, collaboration, and cutting-edge technology to deliver seamless, secure solutions to our clients across industries.

Position Summary:
We are seeking a skilled Salesforce Administrator with at least 2-3 years of hands-on experience in Salesforce administration. As a Salesforce Administrator, you will play an important role in maintaining and enhancing our Salesforce applications to meet business needs while adhering to best practices and industry standards.

Key Responsibilities:

Managing and maintaining the Salesforce system, including user setup, profiles, roles, teams, and queues.
Customizing Salesforce objects, fields, record types, and page layouts.
Developing and enhancing flows, validation rules, and approval processes to improve and automate business processes.
Creating and maintaining reports and dashboards to support business operations.
Ensuring data integrity and security by adhering to best practices for data migration and management.

Keeping current with Salesforce updates, releases, and best practices.

Handling service requests and troubleshooting incidents in a timely and efficient manner.
Being available for a scheduled on-call rotation to cover incidents during evening/weekend/holiday hours.

Qualifications and Skills:

Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
At least 2-3 years of professional experience as a Salesforce Administrator.
Strong understanding of Salesforce architecture, security, and data models.
Proficiency with Salesforce configuration tools such as Flow Builder and Lightning App Builder.
Demonstrated ability to work independently and collaboratively in a remote team environment.
Excellent problem-solving skills and attention to detail.
Good written and verbal communication skills in the English language.
Salesforce Administrator certification.
Fluent English.

Preferred Qualifications:

Experience with Salesforce Field Service module.
Familiarity with Incident Management, Problem Management, or Change Management in Salesforce.
Experience with Pardot / Marketing Cloud Account Experience.

Qualifications

Benefits:

Healt insurance;
Dental plan;
Life insurance;
Meal/Food voucher;
Wellhub;
Totalpass;
LinkedIn Learning;
EAP – Employee Assistance Program;
Scout – Referral Program;
Birthday Day Off;
English course.

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Average salary estimate

$65000 / YEARLY (est.)

min

max

$50000K

$80000K

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What You Should Know About Intermediate Salesforce Administrator, Transaction Network Services

Are you ready to elevate your career as an Intermediate Salesforce Administrator at Transaction Network Services (TNS) in João Pessoa? Join our incredible team where collaboration and innovation drive success, both personally and professionally. This role is all about maintaining and enhancing our dynamic Salesforce environment—taking charge of user setups, profiles, roles, and teams while ensuring top-notch user satisfaction. With at least 2-3 years of hands-on experience in Salesforce administration, you’ll dive into customizing Salesforce objects, developing flows, and creating reports that support our business operations. Your expertise will help automate processes and maintain data integrity while you keep up with the latest Salesforce updates and best practices. You’ll also be key in troubleshooting incidents and handling service requests efficiently. We value strong problem-solving skills, attention to detail, and excellent communication—so if you’re ready to work both independently and collaboratively in a remote setting, we want to hear from you! With a supportive benefits package, including health insurance, dental plans, and continuous learning opportunities, TNS is the place to grow your career. Take the plunge and discover what it’s like to be part of an innovative team dedicated to excellence!

Frequently Asked Questions (FAQs) for Intermediate Salesforce Administrator Role at Transaction Network Services

What are the responsibilities of an Intermediate Salesforce Administrator at TNS?

As an Intermediate Salesforce Administrator at TNS, your key responsibilities include managing the Salesforce system, overseeing user setups and profiles, customizing objects and fields, and developing automation processes through flows and validation rules. You'll create reports and dashboards, ensure data integrity and security, and address service requests while maintaining user satisfaction.