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Director of Utility Operations

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for “Find Jobs for Students”.

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).


If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.
 


Closing Date:

04/26/2025


Type of Position:

Facilities Management and Services


Workstudy Position:

No


Job Type:

Regular


Work Shift:


Sponsorship Available:

No


Institution Name:

University of Arkansas, Fayetteville

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance Arkansas and build a better world through education, research and outreach by providing transformational opportunities and skills, promoting an inclusive and diverse culture and climate, and nurturing creativity, discovery and the spread of new ideas and innovations.

The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.

If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Appli­cants are required to submit a request for each position of which they have applied.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.


Department:

Design & Construction Services


Department's Website:


Summary of Job Duties:

The University of Arkansas operates and maintains its own central utility plant and district utility distribution system. This consists of a central heating plant, producing steam for the general campus, as well as a number of distributed steam to hot water mini-plants, which provide district heating hot water locally. Additionally, there is a central chilled water production plant and three other chilled water production facilities. The chilled water production capacity totals 11,750 tons of cooling. The central plant includes a 5 MW Gas Turbine Generator with Heat Recovery Steam Generator. The steam, hot water, chilled water, and medium voltage power are partially routed through a utility tunnel system with the remaining distribution being direct buried. The University also operates and maintains a federally regulated high pressure natural gas pipeline.

The Director of Utility Operations provides the overall strategic management and leadership to a staff of twenty-five to ensure the operational reliability, safety, and financial performance of the Campus District Utility systems. The position responsibilities include: strategic oversight of utility plant production, distribution, plant controls, and the high pressure natural gas pipeline; direct responsible for utility infrastructure capital planning and funding, and the utility system capital renewal program; development and management of utility recharge rates to ensure they cover operational and capital renewal requirements; negotiates and guides the procurement of natural gas and electrical commodity contracts to ensure the University receives the most advantageous rate schedules; understanding of net metering electric utility rate tariffs and solar power generation; using metering and data analytics, ensure the efficient and sustainable generation of utilities as well as development of ongoing physical and operational enhancements to reduce consumption on the demand-side.

Regular, reliable and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.


Qualifications:

Minimum Qualifications:

  • Bachelor’s degree in engineering (electrical, mechanical, or related discipline) or related field

  • At least ten (10) years of applicable experience

  • At least six (6) years of supervisory experience


Preferred Qualifications:

  • Master’s degree in engineering, Business, or a related field

  • Registered Professional Engineer, Certified Energy Manager, LEED AP, Certified Facilities Management Professional

  • Experience in utility system operations or energy management

  • Experience in higher education


Knowledge, Skills & Abilities:

  • Knowledge of utility plant production and distribution

  • Knowledge of utility infrastructure capital planning and funding

  • Knowledge of a capital renewal program

  • Knowledge of utility cost budgeting, production cost accounting and utility rate development

  • Ability to effectively communicate verbally & written not only with staff, but with deans, directors, department heads, vice chancellors & faculty, etc.


Additional Information:


Salary Information:

Commensurate with education and experience


Required Documents to Apply:

Cover Letter/Letter of Application, Resume

Optional Documents:

List of three Professional References (name, email, business title), Proof of Veteran Status


Recruitment Contact Information:

Crystal Ellis, Strategic Talent Acquisition Specialist, ce031@uark.edu


All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.


Special Instructions to Applicants:


Pre-employment Screening Requirements:

Criminal Background Check, Motor Vehicle Reports Check, Sex Offender Registry, Substance Abuse Testing

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds inclusion, opportunity, educational excellence and unparalleled access for all.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.


Constant Physical Activity:

N/A


Frequent Physical Activity:

N/A


Occasional Physical Activity:

N/A


Benefits Eligible:

Yes
What You Should Know About Director of Utility Operations, UASYS

Are you ready to step into an impactful role as the Director of Utility Operations at the University of Arkansas in Fayetteville? We’re looking for a strategic leader who’s passionate about keeping our campus running smoothly and securely. In this pivotal position, you’ll oversee the university's central utility plant and distribution systems, ensuring everything from steam production to high-pressure natural gas pipelines is operating at peak performance. With a dedicated team of 25 staff members, you'll lead the charge in optimizing utility production and distribution while managing capital planning and budgeting. You’ll dive into data analytics to drive efficiency and sustainability, fostering a culture of operational excellence. If you have a Bachelor’s degree in engineering and a decade of relevant experience under your belt—plus strong supervisory skills—you could be the perfect fit. Although we prefer candidates with advanced degrees and certifications, what matters most is your ability to collaborate with diverse stakeholders, from staff to high-level executives. The vibrant Fayetteville community, known for its quality of life and thriving economy, awaits you at the University of Arkansas—join us and make a difference today!

Frequently Asked Questions (FAQs) for Director of Utility Operations Role at UASYS
What are the responsibilities of the Director of Utility Operations at the University of Arkansas?

The Director of Utility Operations at the University of Arkansas is responsible for the strategic management and operational reliability of the campus's utility systems. This includes overseeing the central heating plant, chilled water production, and the high-pressure natural gas pipeline. Key responsibilities also involve capital planning for utility infrastructure, developing and managing utility rates, and ensuring compliance with regulations while promoting sustainable practices.

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What qualifications are necessary to become the Director of Utility Operations at the University of Arkansas?

To qualify for the Director of Utility Operations position at the University of Arkansas, candidates must possess a Bachelor’s degree in engineering or a related field, paired with at least ten years of relevant experience—six of which must be in a supervisory role. Additional credentials such as a master’s degree, professional engineering registration, or energy management certification are preferred and underscore the candidate's qualifications.

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What skills are essential for the Director of Utility Operations role at the University of Arkansas?

Essential skills for the Director of Utility Operations at the University of Arkansas include strong knowledge of utility plant production, effective communication skills, and expertise in capital planning and budgeting. Candidates should be adept in data analytics for efficiency improvements and should demonstrate the ability to foster harmonious working relationships across various departments.

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What benefits does the University of Arkansas offer for the Director of Utility Operations position?

The University of Arkansas provides an attractive benefits package for the Director of Utility Operations, including comprehensive health, dental, life, and disability insurance, along with tuition waivers for employees and their families. Employees can also enjoy generous leave policies, retirement contribution options ranging from 5% to 10% of salary, and a work environment that promotes a healthy work-life balance.

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How can I apply for the Director of Utility Operations position at the University of Arkansas?

To apply for the Director of Utility Operations position at the University of Arkansas, interested candidates should submit their application through the university's designated career site, including a cover letter, resume, and any optional documents such as professional references. Ensure you have a well-prepared application by reviewing all materials before submission to enhance your chances of being considered.

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Common Interview Questions for Director of Utility Operations
What experience do you bring to the Director of Utility Operations position?

Highlight your relevant experience by detailing past roles connected to utility management and leadership. Discuss specific projects or initiatives where you improved operational efficiency and managed teams effectively, and relate those experiences directly to the responsibilities of the Director of Utility Operations.

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How do you ensure the operational reliability of utility systems?

Explain your approach to risk management, preventative maintenance, and data analysis. Focus on methods you've implemented in previous roles to assess system performance and the measures you take to ensure continuous operation without disruptions.

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Can you describe your experience with financial budgeting related to utility operations?

Share specific examples of how you have developed and managed budgets for utility operations, including challenges faced and solutions implemented. Discuss how you forecasted operational costs and aligned budgeting strategies with sustainability efforts.

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Describe your leadership style as the Director of Utility Operations?

Discuss your collaborative leadership approach that values team contributions and fosters an inclusive environment. Emphasize how your style encourages communication and innovation while maintaining accountability within your team.

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How do you negotiate contracts for utility services?

Detail your negotiation strategies for securing advantageous rates in procurement contracts for utilities. Provide examples of past success stories and discuss the importance of developing strong relationships with suppliers and stakeholders.

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What measures do you take to promote sustainability in utility operations?

Talk about the initiatives you've led or participated in that focus on energy efficiency, waste reduction, or renewable energy. Highlight your knowledge of industry standards and regulations that promote sustainability within utility systems.

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How do you handle conflicts in a team environment?

Share specific instances where you've successfully managed conflicts within a team, focusing on your communication and mediation skills. Explain how you ensure concerns are addressed while maintaining team harmony and productivity.

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What advancements in utility technology are you most excited about?

Discuss emerging trends and technologies in utility operations, such as smart meters or sustainable energy solutions. Explain how you plan to integrate these advancements into your role as Director of Utility Operations to enhance efficiency and service delivery.

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Can you give examples of successful projects you've managed?

Prepare to share detailed case studies of specific projects where you demonstrated leadership, creative problem-solving, and successful outcomes in utility operations. Highlight metrics or improvements achieved as a result.

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What do you believe is the greatest challenge facing utility operations in education today?

Reflect on current industry challenges such as budget constraints, regulatory requirements, or the push for renewable energy. Discuss how you would address these challenges in the context of your role at the University of Arkansas.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
March 27, 2025

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