Associate Director, Gene Therapy Patient Access & Reimbursement (South Central)

The Associate Director, Gene Therapy Patient Access & Reimbursement at Ultragenyx is responsible for coordinating patient care, assisting with access to therapy, and resolving reimbursement conflicts. This role requires close collaboration with medical professionals and patients, providing education and resources to ensure informed treatment decisions.

To qualify for the Associate Director role at Ultragenyx, candidates should have 5 to 7 years of patient access and reimbursement experience, preferably within gene therapy. A BA/BS in life sciences or communications is recommended, along with a strong capacity for problem-solving and effective communication skills.

The Associate Director of Gene Therapy Patient Access & Reimbursement at Ultragenyx plays a pivotal role in assisting patients by guiding them through the complexities of the reimbursement process, educating them on available resources, and providing personalized care coordination through multi-disciplinary collaboration.

Yes, the Associate Director position requires approximately 60-70% travel. This flexibility is essential to meet the needs of patients and caregivers, ensuring that they receive the support necessary throughout their treatment journey.

Ultragenyx values commitment to patient care, an innovative and collaborative approach to drug development, and fostering a supportive workplace culture. As the Associate Director, you'll be aligned with these values, working in an environment that prioritizes growth, inclusivity, and meaningful impact.

When discussing your experience, focus on specific roles where you managed patient access, outlining your familiarity with reimbursement processes and your ability to navigate complex scenarios effectively.

Demonstrate your ability to communicate complex information by explaining how you would simplify medical jargon and utilize relatable analogies to ensure patients fully grasp their options.

Provide a concise story that highlights your problem-solving skills, detailing the challenge, the steps you took to resolve it, and the positive outcome for the patient.

Discuss your organizational skills, mentioning specific tools or methods you use to keep track of appointments and responsibilities while ensuring that patient needs are always central to your focus.

Share examples of how you've approached relationship-building, emphasizing authenticity, consistent communication, and active listening as essential parts of your strategy.

Talk about how you maintain professionalism under stress, including methods you use to stay grounded and provide the necessary support to patients during challenging conversations.

Elaborate on your belief in the importance of clear communication, mutual respect, and shared goals in fostering effective collaboration among diverse teams.

Use an example to illustrate your ability to remain flexible and responsive, ensuring that you kept all parties informed and provided updates to the care team as needed.

Discuss how empathy is critical for understanding patient and caregiver experiences, which can ultimately lead to better support and healthcare outcomes.

Explain your commitment to continuous learning, such as attending industry conferences, subscribing to relevant publications, and participating in professional networks.