Patient Flow Coordinator

The Patient Flow Coordinator at Virginia Mason Franciscan Health is responsible for various essential tasks that enhance patient care. These include coordinating non-clinical activities, greeting patients and visitors, processing patient charts upon admission and discharge, and triaging phone calls. Additionally, they manage nursing unit supplies, assist with medication reconciliation, and respond to patient inquiries, ensuring patient satisfaction and safety.

To be considered for the Patient Flow Coordinator role at Virginia Mason Franciscan Health, applicants should possess a high school diploma or GED along with two years of customer service experience, ideally in a healthcare environment. A CPR certification is required, and preferred qualifications include knowledge of medical terminology, excellent organizational skills, strong verbal and written communication abilities, and proficiency in computer skills.

The Patient Flow Coordinator at Virginia Mason Franciscan Health ensures quality patient care by acting as a liaison between patients and healthcare providers. They facilitate communication regarding scheduled tests and procedures, assist in medication reconciliation, and address patient complaints. This coordination allows clinical staff to focus on delivering top-notch medical care, enhancing the overall patient experience.

Beneficial skills for a Patient Flow Coordinator in Virginia Mason Franciscan Health include excellent customer service abilities, strong time management and organizational skills, and the capacity for problem-solving in a fast-paced environment. Interpersonal skills and effective communication are also vital, ensuring seamless collaboration between patients and the medical team.

Yes, previous customer service experience is highly valuable for the Patient Flow Coordinator role at Virginia Mason Franciscan Health. Experience in healthcare customer service can enhance your application, as it demonstrates your ability to interact positively with patients and their families, manage inquiries, and address concerns effectively, all of which are critical components of the role.

When answering this question, highlight your passion for healthcare and your desire to contribute to patient satisfaction and support healthcare teams. Discuss what you admire about Virginia Mason Franciscan Health and how your skills align with their mission.

Explain your approach to prioritization by discussing techniques you use, such as creating to-do lists, setting deadlines, and being adaptable to changing situations, all crucial in a fast-paced environment like Virginia Mason Franciscan Health.

Use the STAR method to answer this question. Describe a specific situation where you went above and beyond for a patient or customer, detailing the actions you took and the positive outcome to illustrate your commitment to quality service.

Be sure to articulate the core responsibilities of the Patient Flow Coordinator, emphasizing coordination of non-clinical activities, communication between departments, and your role in enhancing patient care, illustrating your understanding of the job's significance.

Discuss your conflict resolution skills. Explain how you would listen actively to the concerns of the patient or family member, empathize with their situation, and work collaboratively to find a solution while maintaining professionalism and dignity.

Explain your organizational techniques, such as utilizing digital tools, maintaining clear communication, and developing systematic approaches to daily tasks, all of which are essential in the role of a Patient Flow Coordinator.

Emphasize the importance of confidentiality and your commitment to following HIPAA regulations and institutional policies. Discuss best practices you adhere to while handling patient information in your previous roles.

Talk about any coursework, training, or job experience that has equipped you with medical terminology knowledge. This is important for clear communication with healthcare providers and understanding patient care procedures.

Discuss healthy coping mechanisms you employ to manage stress, such as time management skills, taking breaks, and staying focused on patient needs, ensuring that you maintain productivity and support the healthcare environment effectively.

State that clear, empathetic, and effective communication is vital. Discuss how clear communication promotes better patient outcomes, enhances teamwork, and helps address patient concerns promptly.