Registrar

As a Registrar at CHI Memorial Hospital, your responsibilities include facilitating patient arrivals, creating patient records in the ADT registration system, verifying demographic and insurance information, and registering patients in the electronic medical record system. You will also assist in welcoming patients to the facility and ensuring a positive experience in the Emergency Department.

To qualify for the Registrar position at CHI Memorial Hospital, you need a high school education or equivalent. While basic computer skills are required, experience in a hospital or healthcare setting is preferred but not necessary. What matters most is your commitment to patient care and your aptitude for handling registrations professionally.

As a Registrar at CHI Memorial Hospital, you will enjoy a comprehensive benefits package that includes paid time off, health/dental/vision insurance, an employee assistance program, tuition assistance, and on-site childcare. Additional incentives are also available for full-time day and night shift opportunities, reflecting our commitment to your well-being and career growth.

In the Registrar role at CHI Memorial Hospital, you will assist with patient intake by gathering and verifying all necessary demographic, guarantor, and insurance information. You will enter this data into the ADT system, ensuring that every patient’s record is accurately created for optimal care management. Your efforts guarantee that the process runs smooth and efficient.

Key skills for a Registrar at CHI Memorial Hospital include strong communication abilities, attention to detail, and basic computer proficiency. You should be comfortable handling data entry tasks and possess excellent interpersonal skills to assist and reassure patients and their families as they navigate the registration process.

Discuss any relevant experience in customer service or healthcare, emphasizing your ability to handle sensitive information and navigate medical systems. Highlight specific situations where you've successfully managed patient interactions or administrative duties.

Explain your method for ensuring accuracy and attention to detail. You may mention using multiple sources for cross-checking information and emphasizing the importance of accurate data entry in providing quality patient care.

Provide a specific example that showcases your ability to handle stressful situations with empathy and grace. Highlight how you made a positive impact on a patient's experience, showcasing your commitment to service excellence.

Discuss tools or methods you use to prioritize tasks, such as to-do lists or digital trackers, and explain how you maintain focus and efficiency during peak hours.

Emphasize your conflict resolution skills. Describe a calm and respectful approach to addressing concerns, active listening, and finding solutions while maintaining professionalism.

Showcase your research by discussing the hospital’s values, recognition, and commitment to providing quality healthcare. Express how this aligns with your own values as a professional.

Share your understanding of HIPAA regulations and your commitment to maintaining patient confidentiality. Offer examples of how you've safeguarded sensitive information in previous roles.

Identify a realistic challenge, such as managing patient wait times, and describe how you would address it using proactive communication and efficient practices to enhance the patient experience.

Discuss your openness to learning and flexibility in adapting. Share a specific instance where you successfully navigated change and how it improved your workflow.

Connect your passion for patient care with the mission of CHI Memorial Hospital. Share what attracts you to this particular role and how you envision contributing positively to the team.