Security Officer - job 14 of 17

As a Security Officer at Dignity Health Mercy San Juan Medical Center, your key responsibilities include ensuring the safety and security of staff, patients, and visitors, responding promptly to calls for assistance, patrolling the facility and grounds, monitoring security alarms, and accurately logging daily activities. Your role will also involve investigating security breaches and writing incident reports, all while upholding Dignity Health’s commitment to humankindness.

To become a Security Officer at Dignity Health Mercy San Juan Medical Center, you need a current California-issued security officer license and a high school diploma or equivalent. You'll also need at least six months of experience as a security officer, preferably in a healthcare or hospital setting, along with a valid state driver’s license. Completing the Basic Life Support (BLS) certification within 90 days of hire is also required to ensure you are ready for any emergency situations.

Security Officers at Dignity Health Mercy San Juan Medical Center enjoy a range of benefits, including health, dental, and vision insurance, flexible spending accounts, and adoption assistance. Additional perks include tuition assistance for career development, an Employee Assistance Program (EAP), wellness programs, and paid time off to support work-life balance. We aim to support our employees and their families fully!

Communication is crucial for the Security Officer role at Dignity Health Mercy San Juan Medical Center. As security incidents often require immediate attention, being able to convey information clearly and effectively is essential. You will need to communicate with staff, patients, and visitors during emergencies, manage incident reports, and utilize de-escalation techniques to maintain a safe and friendly environment.

Security Officers at Dignity Health Mercy San Juan Medical Center are required to complete annual Workplace Violence training to ensure they are prepared to handle potentially hazardous situations effectively. Additionally, you’ll need to obtain Basic Life Support (BLS) certification through the American Heart Association within 90 days of hire, equipping you with essential life-saving skills.

Managing difficult or unruly patients requires a calm demeanor and effective de-escalation techniques. Explain how you assess the situation, communicate calmly, and attempt to understand the patient's perspective while involving other staff when necessary. Be sure to mention any relevant training or experiences with conflict resolution.

For this question, use the STAR method (Situation, Task, Action, Result) to describe a specific incident when a security breach occurred. Highlight how you identified the breach, the steps you took to mitigate it, and what you learned from the experience.

Prioritizing calls effectively is key to the role of a Security Officer. Discuss your decision-making process, emphasizing how you assess the severity of each situation. You can mention the importance of training, communication with your team, and using your judgment to handle the most critical calls first.

Reflect on your skills, experience, and alignment with the company's core values. Highlight your passion for safety, commitment to teamwork, and previous experience in similar environments. Convey your understanding of Dignity Health’s mission to provide compassionate care.

When discussing incident report writing, emphasize the importance of being detailed and concise. Mention your approach to recording facts accurately, ensuring that all necessary information is logged promptly. Sharing how you would follow-up investigations can also demonstrate your thoroughness.

Discuss your understanding of HIPAA regulations and your immediate steps in response to a witnessed breach. Stress the importance of reporting the incident to the appropriate authorities and following company policy to protect patient confidentiality.

If you have experience in a healthcare setting, discuss the specific roles and responsibilities you held. Talk about how this experience has prepared you to handle various situations that may arise while working as a Security Officer, such as patient interactions and understanding hospital protocols.

Highlight critical skills such as effective communication, conflict resolution, observational skills, and the ability to remain calm under pressure. Explain how these skills help ensure safety and security within the facility and improve interactions with staff and patients.

Share your strategies for staying informed, such as attending relevant training, reading industry news, or participating in professional security organizations. Emphasize your commitment to continuous learning and applying best practices to keep the workplace safe.

Emphasize how collaboration and communication with other security personnel and healthcare staff are vital. Discuss your belief in fostering a teamwork-oriented environment to ensure safety and efficiently manage potential security concerns. Share any previous experiences where teamwork played a crucial role.