Sales Lead Coordinator (Bradenton, FL)

A Sales Lead Coordinator at Unique Services is responsible for scheduling installation jobs and managing administrative tasks to ensure timely project completions. This role includes coordinating with customers and builders, preparing documentation, managing materials, handling inspections, and maintaining communication across departments. The objective is to provide a seamless experience for both clients and our internal teams.

To qualify as a Sales Lead Coordinator at Unique Services, a high school diploma or GED equivalent is required. Previous customer service experience is preferred, along with basic computer skills and strong communication abilities. Familiarity with HVAC systems or plumbing is a plus, but not mandatory.

While prior experience in dispatching is preferred, it is not strictly necessary for the Sales Lead Coordinator position at Unique Services. Candidates with a strong customer service background and the ability to effectively manage schedules and administrative tasks will also be considered.

As a Sales Lead Coordinator at Unique Services, you’ll have access to a variety of benefits including low-cost medical insurance, dental and vision plans, a 401(k) with company matching, paid time off, and holiday pay. We also offer a health savings account, flexible spending accounts, and company-paid life insurance to support your overall well-being.

The work schedule for a Sales Lead Coordinator at Unique Services is Monday through Friday from 10 AM to 7 PM, with rotating weekends. This schedule allows for a balanced work-life experience, while also meeting the needs of our customers and project timelines.

In the Sales Lead Coordinator role, managing customer inquiries involves listening carefully to the client's needs, providing accurate information, and addressing their concerns promptly. It's important to communicate effectively, whether it's via phone, email, or in writing, to ensure a positive customer experience.

Prioritizing tasks as a Sales Lead Coordinator requires assessing the urgency of each request, considering factors like deadlines, customer preferences, and resource availability. I would create a structured daily plan while remaining flexible to handle last-minute changes as they arise.

I have hands-on experience coordinating schedules where I monitored job progress and adjusted schedules as needed based on changing circumstances. Effective communication with both internal teams and clients is key to minimizing conflicts and ensuring timely service.

Handling customer complaints involves remaining calm, empathetic, and solution-oriented. I would listen to the customer's concerns, apologize for any inconvenience, and work collaboratively to resolve their issue as quickly as possible, keeping them informed throughout the process.

To keep track of multiple installations, I would use management software to log each job’s status, maintain regular updates, and generate reports as necessary. Additionally, I would communicate frequently with team members to ensure we’re all aligned and any potential issues are addressed proactively.

I have experience with various scheduling and project management software, such as Microsoft Excel and specialized dispatching programs, which help organize and streamline communication. Utilizing these tools increases efficiency in managing work orders and job schedules.

Ensuring accurate documentation involves systematically recording all details related to each installation job, including work performed, materials used, and inspection outcomes. I believe in double-checking all entries and maintaining organized records for easy access and reference.

In my previous role, I implemented a standardized communication process between the scheduling team and installation crew. By creating a shared document for updates, we improved information flow, reduced delays, and increased customer satisfaction significantly.

During peak times, I prioritize planning and clear communication to manage stress. I focus on one task at a time, utilize checklists, and take short breaks as needed to maintain clarity and effectiveness. Team support is also crucial when facing high workloads.

I am drawn to the Sales Lead Coordinator position at Unique Services because of the company’s strong reputation in the industry and its commitment to exceptional customer service. I am excited about the opportunity to contribute my skills in a dynamic environment where teamwork and customer satisfaction are valued.