#153 - M365 Administrator - English

As an M365 Administrator at our company, your primary responsibilities include managing IT tickets from customers via phone, email, and chat, documenting cases, following up on active cases, and ensuring escalated issues receive timely attention. You will also communicate important updates to the team and participate in weekly meetings to discuss processes and topics vital to customer support.

To apply for the M365 Administrator position, candidates must have a strong background in Microsoft 365 applications, including experience with Exchange Online, SharePoint Online, and troubleshooting Teams and Skype for Business. Knowledge of DNS setup, ADFS, and basic PowerShell scripting is also required. Fluency in English and excellent problem-solving skills are essential to excel in this role.

Yes, prior experience in IT support, particularly with Microsoft 365 applications, is crucial for the M365 Administrator role in Kolkata. We seek candidates who have a proven track record of managing and troubleshooting issues within M365, including Exchange Online and SharePoint, as well as excellent communication skills to engage effectively with customers.

As an M365 Administrator, you will need a Windows 10 Pro computer that is not connected to other company domains and meets specific technical specifications, such as a minimum of 8 GB RAM, sufficient storage, and a stable internet connection. You'll also require a microphone or headset with noise-canceling features and a compatible webcam for virtual meetings.

M365 Administrators at our company are compensated based on a fixed pay structure tied to the number of tickets assigned and resolved. Candidates are encouraged to submit a proposal outlining their desired budget and relevant experience with Microsoft 365 applications to ensure alignment with the team's goals.

When answering this question, highlight specific tasks you’ve performed related to Exchange Online, such as managing user mailboxes, configuring settings, and troubleshooting issues. Provide examples to demonstrate your hands-on experience and your ability to resolve common problems this service may present.

Begin by explaining your troubleshooting process step-by-step. Discuss how you gather information from users, replicate the issue, and then dive into common troubleshooting steps, such as checking settings, connectivity, and reviewing service health. Highlight any tools you use, like the Teams Admin Center, to assist in resolving issues effectively.

Describe the planning phase where you identify the purpose and audience for the SharePoint site, followed by how you'd choose the appropriate template and configure settings. Discuss user permissions and the importance of organizing content for ease of access, as well as testing the site before launching it to users.

Share insights into your experience with managing DNS settings, explaining the critical role DNS plays and detailing the specific tasks you've accomplished, such as updating A records, MX records, or troubleshooting DNS-related issues. Use this opportunity to highlight any tools or platforms you’re familiar with for DNS management.

Discuss your experience with Active Directory, specifically focusing on user management, group policies, and integration with Microsoft 365 using Azure AD Connect. Provide examples of how you've utilized these tools to streamline processes and ensure seamless synchronization between on-premises and cloud services.

Emphasize your proficiency level and how you use PowerShell scripts to automate tasks, manage users, or configure settings within M365. If possible, provide specific examples of scripts you've written or modified to troubleshoot issues or enhance productivity within the Microsoft environment.

Mention resources you rely on, such as Microsoft blogs, webinars, and community forums. Discuss how staying current with M365 advancements helps you provide better support and ensures you can quickly adapt to new features, ultimately benefiting user satisfaction.

Express your strategy to prioritize cases, such as categorizing them by urgency or impact on users. Discuss your communication approach with customers and how you keep them informed about the status of their requests, enhancing their experience while balancing your workload efficiently.

Outline the steps involved in onboarding new users, from creating accounts in Azure Active Directory to providing access to essential applications and setting up email. Highlight the importance of training new users on best practices and addressing any queries they may have during the process to ensure a smooth transition.

Share your insights on contemporary challenges like managing user expectations, navigating licensing complexities, and ensuring security compliance. Discuss how you stay proactive to address these challenges and maintain high service quality within the M365 ecosystem.