Patient Care Coordinator - job 1 of 2

As a Patient Care Coordinator at The Jackson Clinics, your primary responsibilities will include greeting patients, managing their appointments, coordinating their care throughout the treatment process, and maintaining accurate electronic medical records. You’ll also be responsible for answering phone calls, verifying patient information, and processing payments. This role is essential to ensuring that patients receive the best possible experience during their therapy.

The Jackson Clinics prefers candidates with a college degree for the Patient Care Coordinator position. However, what truly matters is your customer service skills, attention to detail, and time management abilities. An energetic attitude and the ability to work well in a team are also essential to excel in this role and contribute positively to the clinic’s environment.

New hires at The Jackson Clinics can look forward to a comprehensive onboarding experience. You will participate in a two-week orientation program that covers essential skills and knowledge for your role. Additionally, during your first three months, you will receive one-on-one mentoring from experienced team members, helping you acclimate to the fast-paced and rewarding environment of physical therapy.

The benefits package for a Patient Care Coordinator at The Jackson Clinics is designed to support your personal and professional well-being. This includes competitive compensation, health, dental, and RX benefits, a 401k plan, paid time off, and major holidays. Furthermore, you’ll have access to continuing education opportunities, which enables you to further your career in healthcare.

The Jackson Clinics is dedicated to providing high-quality care through its innovative 'Complete Care Initiative.' This approach not only focuses on immediate recovery but also ensures long-term health and wellness for patients. The attentive and organized role of the Patient Care Coordinator is crucial in implementing this initiative by coordinating all aspects of a patient's journey, allowing physical therapists to concentrate on personalized care.

When answering this question, highlight your organizational skills and time management strategies. Explain that you use tools like to-do lists and electronic scheduling systems to stay on top of your responsibilities, ensuring that patient needs are met promptly and efficiently.

For this question, prepare a specific example that illustrates your problem-solving skills and customer service expertise. Describe the situation, your approach to de-escalating the issue, and the positive outcome that resulted from your interaction.

Discuss any previous roles where you have worked with electronic medical records or scheduling systems. Emphasize your attention to detail and data entry accuracy, as these are critical for maintaining patient information accurately at The Jackson Clinics.

Effective communication is key in this role. Describe the strategies you use, such as active listening, asking clarifying questions, and ensuring that all parties are updated throughout the patient care process.

Share your passion for helping others and the rewarding nature of facilitating quality patient care. Explain how you find satisfaction in making a positive impact on patients' lives and improving their experiences with healthcare.

Mention your ability to stay calm under pressure and highlight your multitasking abilities. Stress the importance of prioritizing inquiries based on urgency while providing high-quality service.

Discuss the process you follow for scheduling, including confirming patient information, checking therapists' availability, and ensuring a smooth flow of appointments to optimize the clinic's operations.

Explain your systematic approach to collecting and verifying insurance information, ensuring that you handle sensitive financial details with care while maintaining compliance with regulations and policies.

Key qualities include excellent customer service, strong organizational skills, attention to detail, and the ability to work well in a team. Emphasize how these attributes contribute positively to patient experiences and clinic operations.

Research The Jackson Clinics and express admiration for their commitment to patient care and their innovative treatment approach. Align your values with those of the company, emphasizing your desire to be part of a team that focuses on individual patient needs and education.