Seasonal Ice Cream Server - 73rd+3rd

As a Seasonal Ice Cream Server at Van Leeuwen Ice Cream, your primary responsibilities will include preparing and serving all our delicious ice cream menu items, processing customer transactions at the register, maintaining store cleanliness, and ensuring exceptional guest service. You'll also manage inventory tasks and assist with deliveries, all while upholding the high standards of safety and cleanliness that we pride ourselves on.

To qualify as a Seasonal Ice Cream Server at Van Leeuwen, candidates must be at least 18 years old and provide a local Department of Health Food Handlers License. This position requires flexibility in scheduling, expecting you to be available for at least three shifts a week. While a food handlers certificate and barista experience are advantageous, they are not mandatory.

Seasonal Ice Cream Servers at Van Leeuwen Ice Cream earn an hourly wage of $16.50, and in addition to that, there’s an opportunity to earn tips averaging up to $9 extra per hour. This ensures that hard work and excellent customer service are rewarded during the busy summer months!

At Van Leeuwen Ice Cream, you can expect a vibrant and dynamic work environment filled with friendly colleagues and happy customers. The pace can be fast during peak times, so being adaptable and maintaining good energy is essential. Our culture encourages creativity, teamwork, and participation in making our ice cream shop a unique place to work.

The Seasonal Ice Cream Server position starts as the summer demands rise and will conclude on October 3, 2025, unless a different arrangement has been made during the interview process. This role offers an exciting opportunity to engage with guests and immerse yourself in an unforgettable summer experience.

Be prepared to share any past customer service roles or relevant experience you have, emphasizing your ability to interact positively with customers and handle fast-paced environments. Highlight your enthusiasm for ice cream and how it relates to delivering exceptional service.

Address this question by demonstrating empathy and a customer-focused approach. Discuss how you would remain calm, listen to the customer's concerns, and offer a solution or alternative, ensuring they leave with a positive experience from our shop.

Explain that excellent customer service involves attentiveness, a friendly demeanor, and an eagerness to satisfy customer requests. Reinforce the idea that a positive attitude and genuine enthusiasm for the product significantly enhance the customer experience at Van Leeuwen.

Share a specific example that highlights your teamwork skills. Discuss how you contributed to the group's success, managed responsibilities, and maintained communication with your colleagues to ensure a seamless operation.

Confirm your comfort level with cash handling and mention any previous experience using a Point of Sale (POS) system. If you lack experience, express your willingness to learn quickly and adapt to the required tasks.

Demonstrate your problem-solving skills by explaining that you would promptly communicate with your team, inform customers about the situation, and offer alternative flavors. Emphasize the importance of managing customer expectations while maintaining a positive atmosphere.

Discuss your understanding of food safety guidelines and the importance of maintaining cleanliness. You can mention regular handwashing, proper food storage, and keeping the serving area tidy as effective practices to ensure safety and hygiene.

Express your appreciation for Van Leeuwen's commitment to making good ice cream and creating a friendly, community-oriented environment. Discuss how the brand aligns with your values and passion for food service, emphasizing that you want to contribute to spreading joy through ice cream.

Explain your approach to ensuring efficiency, such as assessing immediate customer needs first, multitasking when necessary, and maintaining communication with team members to keep everything running smoothly. Show that you're adaptable and can handle pressure.

Be honest about your availability, ensuring that it aligns with the requirements of the job. If possible, share your flexible schedule and willingness to work late-night shifts, which is critical for the operational needs of the shop.