Seasonal Ice Cream Server - American Dream Mall

As a Seasonal Ice Cream Server at Van Leeuwen, your main responsibilities include preparing and serving our delicious menu items according to our established standards, processing guest transactions at the register, and ensuring that our store remains clean and compliant with sanitation guidelines. You'll also provide exceptional guest service to each customer, help with inventory tasks, and adhere to our grooming and conduct standards. It's all about creating a joyful experience for every guest!

To qualify as a Seasonal Ice Cream Server at Van Leeuwen, applicants must be at least 18 years old and hold a local Department of Health Food Handlers License. We also look for candidates who can commit to a 60-day period from their start date, can lift up to 50 lbs., and possess the ability to work in a fast-paced environment. While having a food handler's certificate or barista experience can be a plus, your passion for ice cream and people skills will ensure you're a great fit!

As a Seasonal Ice Cream Server at Van Leeuwen, you should expect to work a flexible schedule with at least three shifts per week, including shifts that can extend until after 11 PM. Our seasonal roles are tied to the peak demand of the summer months, allowing for a dynamic work environment that keeps things exciting!

Seasonal Ice Cream Servers at Van Leeuwen earn a competitive base pay of $16.00 per hour, plus tips that can average an additional $5 per hour! This means your earning potential is quite attractive, especially during the bustling summer months when our shop is at its busiest. It’s a sweet way to earn while having fun!

Prior experience is not strictly required for the Seasonal Ice Cream Server position at Van Leeuwen, but having previous experience in the food service industry or barista work can certainly help. What we value most are your positive energy, ability to work as part of a team, and genuine love for ice cream and providing excellent customer service!

Handling difficult customers begins with patience and empathy. Start by listening to their concerns, acknowledging their feelings, and ensuring they feel heard. Then try to find a solution that addresses their issue while maintaining our service standards. Always remember, remaining calm and friendly can often diffuse a tense situation!

When answering this question, highlight your enthusiasm for ice cream, your customer service skills, and any relevant experience. Mention how your vibrant energy aligns with Van Leeuwen's mission to create a joyful experience, and be sure to convey your willingness to work in a team setting or take initiative when required.

Think of a specific scenario where teamwork led to success. Discuss your role, the task at hand, and how collaboration produced positive results. Emphasize communication, mutual respect, and the ability to support one another, which are all essential elements for a fast-paced environment like Van Leeuwen.

The most crucial element of customer service is making the customer feel valued and appreciated. You can express this by being attentive, friendly, and responsive to their needs. At Van Leeuwen, where the goal is to create joy through every scoop, providing exceptional customer service is paramount.

During busy shifts, prioritizing tasks is key. Start by focusing on customer service—serving ice cream and processing payments should come first. Then, find small moments to tidy up and organize supplies without allowing delays in service. Good time management and multitasking are essential skills for a Seasonal Ice Cream Server.

Share your genuine love for ice cream, perhaps mentioning favorite flavors or memories linked with it. Relate this passion back to why you want to spread happiness and delight to others, emphasizing that this personal connection will help you deliver outstanding customer service at Van Leeuwen.

Food safety is crucial in any food service position. You should describe proper sanitation practices, including maintaining cleanliness, ensuring temperature control, and adhering to Health Department guidelines. Being knowledgeable about food safety not only protects customers but shows your commitment to delivering the best ice cream experience at Van Leeuwen.

Be honest and specific about when you are available to work, making sure to mention that you can work at least three shifts a week and are flexible, especially during peak hours. This reinforces your commitment to the role and willingness to meet operational needs.

Yes! Share your experience working in fast-paced settings, highlighting your ability to remain calm under pressure. Discuss strategies that help you stay focused and efficient, such as task prioritization and staying organized. Your ability to adapt quickly is a valuable trait in a busy ice cream shop!

Demonstrate your knowledge of the Van Leeuwen brand by discussing its history, mission, and commitment to quality. You might mention the unique flavors, the emphasis on happiness, and how the community plays a pivotal role in the brand’s values. Showing familiarity with the brand highlights your genuine interest in the position.