Seasonal Ice Cream Server - Upper West Side (Columbus Ave)

As a Seasonal Ice Cream Server at Van Leeuwen, your main responsibilities include preparing and serving guests all menu items, maintaining cleanliness in the store, processing guest transactions, delivering excellent customer service, and helping with inventory tasks. You’ll play a vital role in upholding the Van Leeuwen standards, ensuring every scoop is served with a smile. This position is perfect for those who enjoy interacting with people and working in a dynamic environment.

To become a Seasonal Ice Cream Server at Van Leeuwen, you must be at least 18 years old and able to work for at least 60 days from your start date. A local Department of Health Food Handlers License is required, and familiarity with POS systems is a plus. It's beneficial if you have experience as a barista or in food service, as well as the ability to stand for long periods and lift up to 50 lbs.

The starting pay rate for a Seasonal Ice Cream Server at Van Leeuwen is $16.50 per hour. On top of that, you can earn an average of $7 extra per hour in tips, making the total compensation quite attractive during the busy summer season!

As a Seasonal Ice Cream Server at Van Leeuwen, you should be available to work at least three shifts per week, including nights and weekends as needed. Flexibility is key, especially during the peak summer months, ensuring you’re part of the bustling atmosphere we create in our ice cream shop.

Yes, the Seasonal Ice Cream Server position at Van Leeuwen is specifically tied to the summer months and is considered a part-time seasonal role. The employment typically ends on October 3, 2025, unless otherwise indicated in your interview. If you love ice cream and enjoy working in a lively environment, this is the ideal summer job for you!

The most important quality for a Seasonal Ice Cream Server at Van Leeuwen is having a positive and engaging attitude. It’s essential to create a welcoming atmosphere for guests and to embody the Van Leeuwen spirit of happiness and community. Showing enthusiasm for ice cream and a willingness to provide outstanding service will set you apart.

Handling a difficult customer requires patience and a positive approach. Start by listening to their concerns, ensuring they feel heard, and empathizing with their feelings. Offer a solution if possible, and if the situation escalates, involve a supervisor. The key is to stay calm and to maintain a friendly demeanor, as this reflects the values of Van Leeuwen.

When answering this question, highlight specific experiences where you provided excellent customer service. Talk about how you engage with customers, resolve issues, and create memorable interactions. Emphasize how your skills will align with Van Leeuwen's mission of making guests feel good through exceptional service and great ice cream.

It’s great to show you've done your homework! Discuss how Van Leeuwen aims to create happiness through their delicious ice cream and their commitment to fostering a community spirit. Emphasize their focus on quality and creativity in their products, which resonates with the joy of indulgence and good health.

Share your love for ice cream and people! Explain how working at Van Leeuwen aligns with your personal values and passion for dessert and customer service. Express your excitement about being part of a vibrant team and contributing to the joyful experience of customers visiting the shop.

To ensure cleanliness and hygiene, you should follow the established sanitation guidelines rigorously. This includes regularly cleaning surfaces, properly storing ingredients, and maintaining personal hygiene, such as washing hands frequently. Emphasize your commitment to these practices, which are crucial for customer safety and satisfaction at Van Leeuwen.

Successful management of a busy shift involves staying organized and prioritizing tasks. You should focus on efficient customer service, quickly preparing orders while communicating with the team. Highlight your ability to remain calm under pressure and how you thrive in fast-paced environments, which is important for the seasonal rush at Van Leeuwen.

This is a fun question! Show your enthusiasm for Van Leeuwen’s unique flavors. Discuss a few favorites and why you think customers would love them. You can also ask open-ended questions about guests' preferences, which demonstrates your engagement and willingness to help them find their perfect scoop!

Teamwork is vital in a busy ice cream shop! Talk about your ability to communicate effectively with coworkers, share responsibilities, and support each other. Highlight any past experiences where you successfully collaborated to achieve common goals, reinforcing the idea that a united team enhances the customer experience at Van Leeuwen.

In such a scenario, it's best to approach the situation sensitively. If comfortable, talk to your coworker privately to remind them of the policies. If it persists, it’s important to bring it to the attention of a manager. Your commitment to maintaining high standards aligns with Van Leeuwen's core values of safety and excellence.