Customer Service Representative - job 2 of 5

As a Customer Service Representative at Veolia North America, your primary responsibilities involve addressing customer inquiries regarding waste disposal options, ensuring accurate processing of waste profile sheets, and reviewing billing information for correctness. You’ll play a crucial role in assisting both the sales team and other personnel in maintaining customer relations and facilitating new business opportunities.

To qualify for the Customer Service Representative role at Veolia North America, candidates should have at least a High School diploma or GED, while an Associate’s degree in a related field is preferred. Additionally, prior work experience in the hazardous waste industry is beneficial, usually around 1 to 3 years. Strong communication skills and customer-facing experience are essential.

Absolutely! Veolia North America offers a comprehensive benefits package for Customer Service Representatives that includes paid time off, health, dental, and vision insurance, as well as an employer-sponsored 401(k) plan to support your retirement savings.

Successful Customer Service Representatives at Veolia North America should possess excellent interpersonal communication skills, strong teamwork abilities, and effective time management skills. Being computer proficient for data entry and report creation is also crucial to fulfill various customer service tasks and maintain operational efficiency.

The Customer Service Representative role at Veolia North America is pivotal in ensuring customer satisfaction and retention. By effectively communicating waste disposal options and billing details, you directly support Veolia’s mission of providing sustainable and responsible environmental management services across North America.

Start by actively listening to the customer's request. Demonstrate your knowledge of waste procedural options, pricing, and regulations, ensuring you provide accurate information. It's essential to communicate clearly and check for customer understanding.

Discuss specific instances where you've handled customer requests or complaints in the hazardous waste field. Highlight any relevant processes you've managed and how you contributed to customer satisfaction, showing your proficiency in the sector.

Explain the steps you’d follow: verify the billing details against the contract terms, communicate with relevant parties, and resolve the discrepancy promptly while keeping the customer informed throughout the process.

Share your approach to organizing tasks, such as categorizing requests by urgency and complexity, setting clear timelines, and communicating effectively with customers regarding their inquiries’ status.

Emphasize the importance of strong communication skills as crucial for a Customer Service Representative, as this helps in understanding customer needs, providing clear information, and effectively resolving issues.

Discuss your proactive approach to continuous learning and staying updated with industry regulations through training and resources, ensuring you can convey accurate information to customers and make necessary adjustments in processes.

Illustrate a specific instance where you identified a customer's needs or concerns and took action to rectify the situation, leading to enhanced customer satisfaction and retention.

Talk about your attention to detail, using checklists or software systems to verify information before submission. Stress the importance of double-checking data entries to minimize errors.

Mention strategies like regular follow-ups, understanding their evolving needs, and ensuring timely and accurate service delivery. Highlight the importance of being accessible and responsive to their inquiries.

Outline your alignment with Veolia’s mission, your passion for environmental services, and your eagerness to be part of a top-ranked company, emphasizing how your skills can contribute to their goals.