Job details

Field Service Engineer - Switzerland (Lausanne Area) (M/F/D)

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Company Description

The Veolia Group stands for ecological transformation. In 2023, with nearly 218,000 employees worldwide, we developed and delivered groundbreaking solutions that are both useful and practical for water, waste, and energy management. Through its three complementary business activities, Veolia contributes to developing access to resources, preserving available resources, and replenishing them.

In 2023, the Veolia Group supplied 113 million people with drinking water and 103 million with wastewater services, produced 42 terawatt hours of energy, and recycled 63 million tons of waste.

Veolia Ozonia Switzerland – an international company of the Veolia Group – is a leader in environmentally friendly processes for water and wastewater treatment. We design high-tech niche products for ozone production.

Job Description

Position Overview:

Full-time (Monday to Friday)
Remote work flexibility
40 hours per week with up to 80% travel with overnight stay within Switzerland
6-month standard probationary period
Base location: Lausanne area
Company office: Dübendorf (Zürich area)

What Makes Us Special

Our EMEA Aftermarket Team is at the forefront of pharmaceutical and microelectronic water quality certification. We're the industry leaders in detecting water contamination through total organic carbon (TOC) analysis, ensuring the highest quality standards for pharmaceutical and semiconductor processes.

SIEVERS Analyzers and Instruments

Total Organic Carbon (TOC) Analyzers:

M9/M5310C: Latest generation analyzer for lab, online & portable TOC analysis
M500/M500e: Online TOC analyzer for regulated industries like pharmaceutical or microelectronics
Boron Ultra: provides highly sensitive, real-time monitoring of trace boron levels in ultrapure water systems, specifically designed for semiconductor and microelectronics
CheckPoint: portable, real-time TOC sensor that provides rapid measurements for spot-checking on water systems
TOC-R3: high-temperature combustion analyzer for TOC and Total Nitrogen measurements, for challenging industrial and environmental samples
InnovOx: for challenging industrial and environmental TOC samples, featuring innovative Supercritical Water Oxidation (SCWO) technology

Bio Analyzers:

Eclipse: Bacterial monitoring system for pharmaceutical water
Soleil: compact bioburden analyzer for monitoring critical points in water systems

Your Role:

As a Field Service Engineer based in the Lausanne area, you'll:

Lead and execute installations and validations of cutting-edge Sievers analyzers
Conduct precise maintenance and calibration at customer sites
Perform timely repairs and on-call duty for urgent requests
Manage technical documentation and customer relations
Provide expert technical support
Train and mentor new team members

A typical week as a Field Service Engineer involves Monday morning administrative tasks like email management and shipment tracking. The workdays are primarily spent traveling to customer sites performing maintenance and repairs. After completing on-site work, which can endure over multiple days, service protocols are promptly sent to customers. Throughout the week, phone support is provided for minor troubleshooting for customers, while also planning future service visits and coordinating necessary parts shipments. Regular team meetings are scheduled between site visits to discuss ongoing projects (like Salesforce Testing, Document review, etc.) and support needs. Fridays are often dedicated to home office work, completing administrative tasks, finishing training, or handling last-minute repair requests. The role combines technical hands-on work, customer service, planning, and administrative responsibilities.

Qualifications

Required Qualifications:

Valid Swiss work permit
Engineering, chemistry, or laboratory background
Fluency in English and French
Valid driving license (B)
TOC analyzer experience
Laboratory equipment troubleshooting skills

Preferred Qualifications:

German language skills
Leadership experience
Pharmaceutical industry knowledge
Salesforce proficiency
GMP knowledge
Residence in/around Lausanne area

What We Love About This Role

Freedom to manage your own schedule
Mix of field work and remote support
Small but very effective teams to up to 7 persons and International collaboration opportunities
Direct impact on pharmaceutical quality control
Continuous learning and growth through our outstanding mentoring program designed to support your professional development
Flat organizational structure with direct reporting to DACH Field Service Manager
Defined KPIs for successful and directional improvement (Customer Satisfaction, Utilization, Capacity, timely admin work, etc.)
Building a partnership with our customers

As a Field Service Engineer, being a customer-focused professional is crucial as you are the face of the Veolia Analytical Instruments during on-site visits. The role requires strong interpersonal skills to understand and address customer needs effectively, while maintaining professionalism even in challenging situations. Engineers must demonstrate patience and empathy when dealing with difficult customers, as their behavior and problem-solving abilities directly impact the company's reputation. Success in this position relies not just on technical expertise, but also on the ability to communicate clearly, manage customer expectations, and maintain positive relationships even under pressure.

Career Development

Start as a Field Service Engineer and work your way up to Team lead (technical or managerial direction)
involvement on possible small assignments and project work
regular certifications on our instrument and training classes

Expectations

fast and dedicated approach to learn the necessary skills
willing to step up to lead people
ready to work on smaller projects and assignments beside field work
open mindset in problem solving and outside the box thinking

Why You'll Love Working Here

Personalized mentoring from experienced engineers
Genuine work-life balance
Comprehensive trainings for our analyzers
Inclusive, diverse workplace
Data-driven growth opportunities
Flexible scheduling
Employee wellbeing focus
Opportunity to leave a footprint in the company

Additional Information

Our Promise

We believe happy employees create exceptional results. That's why we invest heavily in your development, comfort, and success. At Veolia, you're not just filling a position - you're joining a movement toward environmental sustainability while building a rewarding career.

Veolia embraces diversity and evaluates all applications without discrimination. Ready to make an impact? Join our team and help shape the future of environmental solutions!

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

Average salary estimate

$70000 / YEARLY (est.)

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$60000K

$80000K

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What You Should Know About Field Service Engineer - Switzerland (Lausanne Area) (M/F/D), Veolia Environnement SA

Join Veolia as a Field Service Engineer in the beautiful Lausanne area, where you'll play a pivotal role in advancing our mission of ecological transformation. With a focus on water and wastewater management, your work will have a direct impact on vital industries such as pharmaceuticals and microelectronics. In this full-time position, you can expect to enjoy a mix of remote flexibility and travel, as you become the face of our cutting-edge Sievers analyzers. Your week will be dynamic, blending administrative tasks on Monday mornings with hands-on installations and maintenance at various customer sites throughout Switzerland. With up to 80% travel, you'll meet our clients directly, providing them with expert technical support and ensuring their water quality systems run perfectly. You’ll also train and mentor new team members while establishing strong customer relationships built on trust and effectiveness. Operating within a flat organizational structure, you’ll report directly to the DACH Field Service Manager and will have the opportunity for professional growth. Your technical expertise in laboratory equipment, especially in TOC analysis, combined with your strong interpersonal skills, will help you to excel in this role. Here, at Veolia, we believe in fostering a supportive and inclusive environment that promotes continuous learning and professional development, all while making a real difference in the world. If that sounds like the perfect opportunity for you, come and make an impact with us!

Frequently Asked Questions (FAQs) for Field Service Engineer - Switzerland (Lausanne Area) (M/F/D) Role at Veolia Environnement SA

What are the primary responsibilities of a Field Service Engineer at Veolia?

As a Field Service Engineer at Veolia, your primary responsibilities will involve leading and executing the installation and validation of Sievers analyzers, conducting maintenance and calibration on customer sites, and providing timely repairs. You'll also manage technical documentation and cultivate customer relationships, ensuring that you deliver the highest standard of service in the water quality sector.