Customer Care Specialist I - Onsite Only

As a Customer Care Specialist at Vericast, you’ll engage with clients through various channels including phone, email, and chat. Your role involves processing orders, resolving customer inquiries, and providing personalized recommendations while collecting feedback to enhance our services.

To apply for the Customer Care Specialist role, you should have a High School Diploma or GED. While experience in customer service, banking, or retail is advantageous, it’s not mandatory. We value strong communication skills, attention to detail, and a willingness to learn.

The Customer Care Specialist position at Vericast requires availability between 8:00 AM and 8:00 PM from Monday to Friday, with occasional weekend rotations. This schedule is designed to provide flexibility while meeting our customers' needs.

At Vericast, we provide a comprehensive training program for Customer Care Specialists to ensure they’re well-equipped for their role. Continuous learning and training sessions are part of the job to help you enhance your skills and stay updated on our services.

As a Customer Care Specialist at Vericast, you’ll enjoy a competitive compensation package ranging from $16.50 - $18.25 per hour, along with a generous total rewards benefits package. This includes medical, dental, and vision coverage, 401K, and PTO. Additional perks like life insurance and pet insurance are also available.

When faced with a difficult customer, it’s essential to remain calm and empathetic. Listen actively to their concerns, acknowledge their feelings, and assure them you’re here to help. Offer solutions based on their needs and always maintain a professional demeanor.

Prioritizing tasks as a Customer Care Specialist involves assessing urgent requests and managing your time effectively. I utilize a triage system to categorize inquiries based on their urgency and customer impact while ensuring timely follow-ups.

Important skills for a successful Customer Care Specialist include excellent communication and interpersonal skills, strong multitasking abilities, attention to detail, and proficiency in using customer support tools. Additionally, a genuine passion for helping customers goes a long way!

Ensuring customer data security involves adhering to privacy policies, verifying customer identities before processing information, and using secure systems when handling sensitive data. I am diligent about following company protocols to maintain confidentiality.

Staying motivated during high-pressure situations is about perspective. I focus on the positive outcomes of my assistance and view challenges as opportunities to grow. Taking deep breaths and maintaining a calm environment can also help to navigate stress.

I recall a situation where a customer faced challenges with their order. I listened carefully, identified the root cause, and offered a solution that exceeded their expectations. Following up afterward ensured the customer felt valued and appreciated.

To learn about new products or services, I engage in training sessions, read product descriptions, and participate in team discussions. I also seek feedback from customers and constantly update my knowledge to provide relevant information.

I collect customer feedback through conversations and surveys. Listening actively allows me to understand their needs, which I then communicate to the team to enhance our offerings and improve the overall customer experience.

I want to work as a Customer Care Specialist at Vericast because I admire the company's commitment to customer-focused solutions and its innovative use of data. The chance to contribute positively to clients’ experiences aligns perfectly with my career goals.

Handling multiple inquiries requires prioritization and organization. I would assess the urgency of each request, tackle them systematically, and, if needed, communicate to customers about wait times to manage their expectations effectively.