Chief Systems Engineer - job 20 of 21

The Chief Systems Engineer at Visa is responsible for leading the development and execution of the global End User Technology strategy, overseeing all phases of operations and technology projects, and ensuring that our infrastructure is secure and resilient. This role also involves managing teams, guiding technology strategy, and fostering innovation within the organization.

Candidates for the Chief Systems Engineer position at Visa should possess extensive experience in managing complex IT projects and teams, as well as a strong understanding of risk management, information security, and IT governance standards such as ITIL and COBIT. A background in engineering and technology strategy will be essential.

In the hybrid Chief Systems Engineer role at Visa, employees are expected to work in the office 2-3 days a week, as determined by leadership, balancing remote work with in-office responsibilities based on business needs. This model is designed to enhance collaboration and ensure alignment with team goals.

Successful candidates for the Chief Systems Engineer role at Visa should exhibit strong leadership abilities, exceptional problem-solving skills, and a deep understanding of technology and operational processes. Skills in technical architecture, people management, and collaboration are also critical.

The team dynamics for the Chief Systems Engineer role at Visa are focused on fostering innovation, collaboration, and mentorship. You'll lead a high-performing team that works closely together to drive strategic initiatives while aligning with business goals and embracing agile practices.

When developing an End User Technology strategy, I focus on understanding user needs, evaluating technology trends, and ensuring alignment with business objectives. I prioritize open extensible platforms to enhance user experience while considering scalable solutions to meet future demands.

I believe in fostering an environment of open communication and continuous learning. I set clear expectations, provide regular feedback, and encourage team members to pursue personal development opportunities to grow their skills and confidence.

To ensure compliance with IT governance standards such as ITIL and ISO27001, I implement regular audits, establish clear policies, and promote a culture of accountability. Training sessions and workshops also help keep the team informed and aligned with compliance requirements.

In my previous role, I led a significant project to implement a new corporate-wide IT infrastructure. I coordinated with cross-functional teams, managed budgets, and ensured effective stakeholder communication throughout the process, which resulted in a successful and timely delivery.

I prioritize operational excellence by establishing metrics for success and continuously monitoring performance against these benchmarks. Additionally, I promote automation and best practices to streamline processes and enhance system reliability.

I have extensive experience in developing comprehensive disaster recovery plans that include risk assessments, resource allocation, and regular testing procedures. These plans ensure that the organization can quickly recover and maintain operations during unforeseen events.

I ensure corporate data security by embedding risk management practices into our culture, implementing robust identity and access management protocols, and conducting regular security audits to identify vulnerabilities and ensure compliance with industry standards.

I stay updated on relevant technologies through continuous learning, attending industry conferences, and networking with fellow professionals. I also subscribe to leading technology journals and participate in online courses to broaden my knowledge.

During acquisitions, I establish technology standards by conducting thorough assessments of existing systems, identifying gaps and risks, and aligning new integrations with organizational objectives to mitigate risks and ensure seamless transitions.

I promote a culture of innovation by encouraging my team to experiment with new ideas, providing a safe space for brainstorming, and recognizing and rewarding creative solutions. This approach inspires team members to explore cutting-edge technologies and find innovative ways to improve processes.