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Consultant, Global Client Services Communications & Enablement - job 12 of 20

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The Communications & Enablement Consultant within the Client Services Global Business Operations team will be a results-driven individual with a digital-first approach to content development through skilled writing, visual design, and a passion for process improvement. This role joins the team responsible for both internal and external communications and enablement efforts, working with colleagues from around the world across all facets of Client Services. The team tells the story of how we support Visa’s clients, ways we’re incorporating generative AI into the service journey, and how we’re addressing client feedback across our products and solutions – all to drive our clients’ success. It’s an exciting time to join Visa’s Client Services in a team with high visibility both across the organization and with leadership.

This role requires a dynamic, well-rounded team player with the ability to ingest information quickly and pivot when needed, and a keen focus on the “what,” the “so what,” and the “now what.” The role will flex across a variety of mediums with a focus on internal and external content development through writing and design, content marketing, and communications campaign management and measurement. The ideal candidate will blend strategic thinking with pragmatic and efficient execution to create key messages, optimizing content by channel and audience to make an impact.

This position can be based in either Denver or Atlanta and will report into the Senior Director, Global Client Services Communications and Enablement. This is an individual contributor role and requires a skilled communicator with strong business acumen, ability to operate independently, a curiosity to streamline our daily work through technology and GenAI, and an ability to deliver quickly.

RESPONSIBILITIES

Digital content planning and development, including writing and editing executive presentations, client-facing collateral, articles, social media posts, tear sheets, case studies, videos, graphics, and more for internal and external stakeholders.
Leverage Visa’s existing brand assets to create content to communicate ideas that inspire, inform, and captivate target audiences. 
Ability to think strategically and identify key messages to drive clarity on what is changing, who it affects, and what’s in it for the audience across various channels and in a holistic and digestible story.
Work with broader Client Services stakeholders to define and develop content and digital assets that support our business strategies and key performance indicators.
Manage a global editorial calendar and work with key subject matter experts to develop and execute content ideas.
Monitor progress and evaluate success using a data-driven approach, while continually improving processes to increase efficiency and impact.
Stay informed of best practices in communication, change management and the platforms we use to bring innovative ideas to the organization and improve user experience.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$72500 / YEARLY (est.)

min

max

$60000K

$85000K

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What You Should Know About Consultant, Global Client Services Communications & Enablement, Visa

As a Consultant for Global Client Services Communications & Enablement at Visa in Atlanta, you'll find yourself at the heart of communication efforts that drive our Client Services operations on a global scale. This is not just any job; it's an opportunity to be a part of a dynamic team where your trendsetting approach to content development will elevate the way we engage with clients and colleagues alike. Your day-to-day will involve crafting compelling digital content that ranges from executive presentations to social media posts, making sure that every piece resonates with our audience. You'll work closely with diverse stakeholders from around the world, ensuring clarity and impact in our messaging about how we're integrating cutting-edge technologies like generative AI into our services. With a digital-first mindset, you'll blend strategic thinking with hands-on execution, optimizing content for various channels and leveraging existing brand assets to tell powerful stories. The role demands a well-rounded individual who can quickly digest information, pivot swiftly when required, and maintain a strong focus on what matters most to our clients and the organization. If you thrive in fast-paced environments and love using your communication skills to streamline processes and innovate, then this is the perfect fit for you! Join us in making an impact in the world of financial services as we support Visa’s clients in achieving their goals.

Frequently Asked Questions (FAQs) for Consultant, Global Client Services Communications & Enablement Role at Visa

What responsibilities does a Consultant in Global Client Services Communications & Enablement at Visa have?

The Consultant in Global Client Services Communications & Enablement at Visa is responsible for digital content planning and development, which includes various forms of written communication such as executive presentations, client-facing materials, and social media content. You'll also manage a global editorial calendar and collaborate with subject matter experts to support business strategies effectively. Your role will demand a keen understanding of strategic messaging to clearly convey changes and their impact on clients.