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Consultant, Global Client Services Communications & Enablement - job 15 of 20

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The Communications & Enablement Consultant within the Client Services Global Business Operations team will be a results-driven individual with a digital-first approach to content development through skilled writing, visual design, and a passion for process improvement. This role joins the team responsible for both internal and external communications and enablement efforts, working with colleagues from around the world across all facets of Client Services. The team tells the story of how we support Visa’s clients, ways we’re incorporating generative AI into the service journey, and how we’re addressing client feedback across our products and solutions – all to drive our clients’ success. It’s an exciting time to join Visa’s Client Services in a team with high visibility both across the organization and with leadership.

This role requires a dynamic, well-rounded team player with the ability to ingest information quickly and pivot when needed, and a keen focus on the “what,” the “so what,” and the “now what.” The role will flex across a variety of mediums with a focus on internal and external content development through writing and design, content marketing, and communications campaign management and measurement. The ideal candidate will blend strategic thinking with pragmatic and efficient execution to create key messages, optimizing content by channel and audience to make an impact.

This position can be based in either Denver or Atlanta and will report into the Senior Director, Global Client Services Communications and Enablement. This is an individual contributor role and requires a skilled communicator with strong business acumen, ability to operate independently, a curiosity to streamline our daily work through technology and GenAI, and an ability to deliver quickly.

RESPONSIBILITIES

Digital content planning and development, including writing and editing executive presentations, client-facing collateral, articles, social media posts, tear sheets, case studies, videos, graphics, and more for internal and external stakeholders.
Leverage Visa’s existing brand assets to create content to communicate ideas that inspire, inform, and captivate target audiences. 
Ability to think strategically and identify key messages to drive clarity on what is changing, who it affects, and what’s in it for the audience across various channels and in a holistic and digestible story.
Work with broader Client Services stakeholders to define and develop content and digital assets that support our business strategies and key performance indicators.
Manage a global editorial calendar and work with key subject matter experts to develop and execute content ideas.
Monitor progress and evaluate success using a data-driven approach, while continually improving processes to increase efficiency and impact.
Stay informed of best practices in communication, change management and the platforms we use to bring innovative ideas to the organization and improve user experience.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$85000 / YEARLY (est.)

min

max

$70000K

$100000K

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What You Should Know About Consultant, Global Client Services Communications & Enablement, Visa

Are you ready to join the dynamic team at Visa as a Consultant, Global Client Services Communications & Enablement in Atlanta? In this role, you'll be the heart of our communication strategies, bridging the gap between our internal teams and our valued clients. Imagine crafting compelling content that encompasses everything from executive presentations and articles to engaging social media posts and eye-catching graphics. Your knack for strategic thinking and effective execution will be key as you work with global stakeholders to develop content that not only resonates but also drives the success of our partners. You’ll leverage Visa's established brand while also incorporating exciting concepts such as generative AI to enhance our service journey. Your responsibilities will include managing a global editorial calendar and working closely with subject matter experts to ensure our communications align with our business goals. As a consultant, you’ll thrive in a fast-paced environment where your ability to ingest information quickly and pivot when necessary is crucial. We're looking for someone with strong communication skills, business acumen, and a passion for helping teams innovate and improve processes. If you’re excited about creating impactful messaging and contributing to the larger vision of Client Services, plus you enjoy a mix of independent work and collaboration, you'd be a great fit here. Let's inspire and inform our clients together at Visa!

Frequently Asked Questions (FAQs) for Consultant, Global Client Services Communications & Enablement Role at Visa

What are the key responsibilities of a Consultant, Global Client Services Communications & Enablement at Visa?

As a Consultant in Global Client Services Communications & Enablement at Visa, you'll primarily focus on digital content planning and development. This includes writing and editing various collateral materials aimed at internal and external stakeholders. You'll also be responsible for managing a global editorial calendar, working with stakeholders to define content needs, and utilizing data to monitor the success of communications initiatives.