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Director, Change Management - job 17 of 21

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At Visa, our incredibly talented people drive the continued success and growth of our business. As a People team, our mission to recruit, engage, grow, and empower that talent is now more critical than ever.

One of our top priorities this year is to link our People Team Transformation to our People Strategy implementation. As we transition from the People Team Transformation phase to executing our People Strategy, it is imperative to have a strong leader who can drive adoption and ensure the success of both individual initiatives and the overall strategy. As a key leader, this person will drive the People Team Strategy implementation, and be responsible for leading, coaching and developing a growing team of Change Management Practitioners.

This role will report directly to the Senior Director, People Team Accelerator OCM/PMO Lead who will oversee a new team of resources dedicated to executing on the People Team transformation workstreams.

Essential Functions:

Leadership and Team Development: Lead, coach, and develop a growing team of Change Management Practitioners, fostering a high-performance culture and continuous professional growth.
Strategic Implementation: Drive the design, development, delivery, and management of communications about changes to tools and processes across the People organization.
Change Management Execution: Implement change management activities for multiple People Strategy-related changes and impacts, ensuring seamless integration and execution.
Transformation Planning: Create and manage comprehensive end-to-end transformation OCM plans, aligning with strategic objectives and timelines.
Stakeholder Communication: Manage effective communication channels to keep all stakeholders informed, proactively raising risks or challenges as needed.
Readiness Assessment: Evaluate and ensure user readiness, conducting impact analysis and change management assessments to gauge change readiness.
Success Metrics: Define and measure success metrics, monitoring change progress and making data-driven adjustments to strategies.
Collaboration and Influence: Interface with key partners and stakeholders, serving as the primary point of contact for the workstream/project team. Possess the strength to stand up to VP team members and respectfully disagree while collaborating to drive projects forward.
Project Management: Oversee team deliverables to achieve target scope, schedule, and cost, maintaining high standards of quality and efficiency.
Integration and Reporting: Integrate change management activities into project plans, tracking and reporting issues and action items.
Leadership Support: Support the creation of materials for Transformation Leadership Team Meetings, providing insights and recommendations.
Global Team Coordination: Work with virtual teams located in different time zones and with differing cultures, ensuring cohesive and inclusive collaboration.
Change Advocacy: Be an agent for change, embodying and promoting the principles of effective change management throughout the organization.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$135000 / YEARLY (est.)

min

max

$120000K

$150000K

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What You Should Know About Director, Change Management, Visa

At Visa, we are excited to announce an incredible opportunity for a Director of Change Management located in Ashburn. Our talented team is dedicated to driving the success and growth of our business, and as part of our People Team, you will play a pivotal role in linking our People Team Transformation to our People Strategy. We’re looking for a strong leader who can foster a high-performance culture while coaching and developing a team of Change Management Practitioners. Your mission will be to drive the implementation of our People Team Strategy and support various initiatives. You’ll be tasked with managing communications about changes across our organization and ensuring seamless integration of multiple change management activities. Collaboration is key — you will work closely with key stakeholders, providing updates and tackling any challenges that arise along the way. In this role, you will have the chance to create and manage comprehensive transformation plans, establish success metrics, and integrate activities into project plans. If you’re passionate about leading through change and eager to help uplift our diverse and global team while being an advocate for effective change management principles, we’d love to hear from you! This position is hybrid, and the expectation of in-office days will be confirmed by your hiring manager. Join us at Visa, where your leadership will help navigate our transformation journey.

Frequently Asked Questions (FAQs) for Director, Change Management Role at Visa

What are the key responsibilities of a Director of Change Management at Visa?

As a Director of Change Management at Visa, you'll lead and develop a team of Change Management Practitioners, ensuring that the People Team Strategy implementation is executed smoothly. You'll be responsible for managing communications about changes, oversee transformation plans, assess user readiness, and provide essential insights to the Transformation Leadership Team.