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Director, Change Management - job 15 of 21

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At Visa, our incredibly talented people drive the continued success and growth of our business. As a People team, our mission to recruit, engage, grow, and empower that talent is now more critical than ever.

One of our top priorities this year is to link our People Team Transformation to our People Strategy implementation. As we transition from the People Team Transformation phase to executing our People Strategy, it is imperative to have a strong leader who can drive adoption and ensure the success of both individual initiatives and the overall strategy. As a key leader, this person will drive the People Team Strategy implementation, and be responsible for leading, coaching and developing a growing team of Change Management Practitioners.

This role will report directly to the Senior Director, People Team Accelerator OCM/PMO Lead who will oversee a new team of resources dedicated to executing on the People Team transformation workstreams.

Essential Functions:

Leadership and Team Development: Lead, coach, and develop a growing team of Change Management Practitioners, fostering a high-performance culture and continuous professional growth.
Strategic Implementation: Drive the design, development, delivery, and management of communications about changes to tools and processes across the People organization.
Change Management Execution: Implement change management activities for multiple People Strategy-related changes and impacts, ensuring seamless integration and execution.
Transformation Planning: Create and manage comprehensive end-to-end transformation OCM plans, aligning with strategic objectives and timelines.
Stakeholder Communication: Manage effective communication channels to keep all stakeholders informed, proactively raising risks or challenges as needed.
Readiness Assessment: Evaluate and ensure user readiness, conducting impact analysis and change management assessments to gauge change readiness.
Success Metrics: Define and measure success metrics, monitoring change progress and making data-driven adjustments to strategies.
Collaboration and Influence: Interface with key partners and stakeholders, serving as the primary point of contact for the workstream/project team. Possess the strength to stand up to VP team members and respectfully disagree while collaborating to drive projects forward.
Project Management: Oversee team deliverables to achieve target scope, schedule, and cost, maintaining high standards of quality and efficiency.
Integration and Reporting: Integrate change management activities into project plans, tracking and reporting issues and action items.
Leadership Support: Support the creation of materials for Transformation Leadership Team Meetings, providing insights and recommendations.
Global Team Coordination: Work with virtual teams located in different time zones and with differing cultures, ensuring cohesive and inclusive collaboration.
Change Advocacy: Be an agent for change, embodying and promoting the principles of effective change management throughout the organization.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$125000 / YEARLY (est.)

min

max

$100000K

$150000K

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What You Should Know About Director, Change Management, Visa

At Visa, we are on the lookout for a passionate and experienced Director of Change Management to join our dynamic team in Ashburn. This exciting role is pivotal as we link our People Team Transformation to our People Strategy implementation. If you're someone who thrives in a fast-paced environment and loves to lead by example, you’ll fit right in! As the Director of Change Management, you will be at the forefront of driving the People Team Strategy implementation, overseeing an enthusiastic team of Change Management Practitioners, and ensuring continuous growth within your team. You’ll design, deliver, and manage effective communication about the changes we are rolling out across the organization. Your strategic mindset will help you create detailed transformation plans that align with our objectives. We value effective communication, so you'll manage channels that keep all stakeholders informed while proactively identifying any risks or challenges. Not to mention, you'll assess readiness and define success metrics, ensuring we monitor and adjust our strategies based on data-driven insights. Collaboration is key in this role as you'll work closely with our global virtual teams, navigating time zones and cultures seamlessly. Your strong leadership skills will shine as you support the Transformation Leadership Team with valuable insights and materials. If you're ready to be a change advocate with Visa, this hybrid position awaits your leadership!

Frequently Asked Questions (FAQs) for Director, Change Management Role at Visa

What are the key responsibilities of the Director of Change Management at Visa?

The Director of Change Management at Visa is responsible for leading and developing a team of Change Management Practitioners, driving the implementation of the People Team Strategy, and managing comprehensive transformation plans. This includes ensuring effective communication about changes, assessing user readiness, defining success metrics, and integrating change management activities into project plans.