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Director, Data Center Operations - job 4 of 21

The Director of Data Center Operations is responsible for overseeing the efficient and reliable operation of data center facilities. This role involves strategic planning with internal and external partners, optimization, and management of the physical space within the data center, team leadership, and ensuring the highest levels of uptime, performance, and security for the data center infrastructure. The ideal candidate will have extensive experience in data center management, strong leadership skills, and a deep understanding of industry best practices.  This role involves leading a team of data center technicians coordinating operational rack and stack and maintenance activities and is responsible for oversight of mainframe and Tape systems.

Essential Functions

Team Leadership:

  • Lead and mentor a team of data center planners, managers, and technicians, providing strategic guidance and support.

  • Foster a culture of continuous improvement, innovation, and operational excellence.

  • Develop and implement professional development programs and succession planning for the team.

Operational Management:

  • Oversee and direct the day-to-day operations of the data center, ensuring high availability, performance, and alignment with organizational goals.

  • Establish and manage preventive and corrective maintenance programs.

  • Set and monitor key performance indicators (KPIs) for data center operations and implement strategic improvements.

Strategic Planning: 

  • Develop and implement long-term strategies for optimizing the use of white space within the data center.

  • Create and maintain comprehensive white space plans, including rack elevations, floor layouts, and cable management.

  • Collaborate with facilities, network, and operations teams to ensure alignment with the organization's strategic goals.

Capacity and Resource Management: 

  • Monitor, analyze, and forecast data center capacity, including space, power, and cooling.

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

Average salary estimate

$130000 / YEARLY (est.)
min
max
$110000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Director, Data Center Operations, Visa

As the Director of Data Center Operations at our Highlands Ranch location, you will take on an exciting and pivotal role that is crucial to our organization's success. This position isn’t just about maintaining systems; it’s about leading a talented team of data center planners and technicians to optimize our facilities to the highest standards possible. Your expertise in data center management and your strong leadership skills will help shape an innovative environment where operational excellence thrives. You will play a key role in strategic planning, ensuring our data center's physical layout is effective and meets industry best practices for performance and security. Think about it: you’ll oversee everything from day-to-day operations, managing maintenance programs to ensure uptime, to guiding the development of your team through mentorship and professional growth opportunities. You’ll be hands-on, collaborating with internal and external partners to align our data center operations with organizational goals. If you’re ready to take the next step in your career and lead initiatives that truly matter, we’d love to have you on board!

Frequently Asked Questions (FAQs) for Director, Data Center Operations Role at Visa
What responsibilities does the Director of Data Center Operations have at our Highlands Ranch location?

The Director of Data Center Operations at the Highlands Ranch location is responsible for overseeing the efficient operation of our data centers, which includes managing daily operations, optimizing the physical space, and ensuring top-level performance and security of the infrastructure. This role requires strategic planning and collaboration with various internal and external stakeholders.

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What qualifications are needed for the Director of Data Center Operations role?

Candidates for the Director of Data Center Operations should possess extensive experience in data center management, demonstrating a deep understanding of industry best practices. Strong leadership skills, the ability to foster team growth, and expertise in operational management are essential qualifications for this role.

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How does the Director of Data Center Operations contribute to team leadership?

The Director of Data Center Operations plays a crucial role in team leadership by mentoring and guiding a team of planners, managers, and technicians. By fostering a culture of continuous improvement and providing strategic guidance, the director ensures the team is well-equipped to meet operational goals and improve service delivery.

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What kind of strategic planning is involved in the Director of Data Center Operations position?

In this role, strategic planning involves developing long-term plans for optimizing data center usage, maintaining comprehensive white space plans, and collaborating with other teams to align data center operations with the organization’s strategic objectives. This strategic focus helps to maximize efficiency and resource utilization.

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Is the Director of Data Center Operations role onsite or remote?

The Director of Data Center Operations is an onsite position, which requires daily commuting to our assigned office in Highlands Ranch. This in-person presence is essential to effectively oversee operations and collaborate with the team.

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Common Interview Questions for Director, Data Center Operations
Can you describe your experience with data center management?

When answering this question, focus on detailing specific roles and responsibilities you've held in data center management. Highlight your involvement in operational management, optimization projects, and any specific technologies or management frameworks you have used. Demonstrating a comprehensive knowledge of data center operations will show you are well-prepared for the Director role.

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What key performance indicators do you consider essential for data center operations?

In answering this question, identify KPIs such as uptime, power usage effectiveness, cooling efficiency, and response time to incidents. Articulate how these indicators help measure operational success and your method for tracking and improving these metrics in your previous roles.

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How do you ensure your team stays motivated and productive?

Discuss your leadership style and techniques you employ to motivate your team, such as setting clear objectives, recognizing achievements, and providing growth opportunities. Illustrate with examples where your approach has led to improved team performance.

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Describe a time you faced a significant challenge in a data center operation. How did you handle it?

Provide a concise example of a challenge you encountered, explaining the situation, your actions, and the outcome. Be sure to explain the problem-solving process involved to show your capability to navigate complex issues in a data center environment.

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How do you approach capacity planning in a data center?

Your answer should include insights into your methods for measuring capacity needs, how you analyze current usage trends, and the tools or software you utilize for monitoring and forecasting data center capacity. Share any experiences that illustrate your proactive approach to capacity management.

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What steps do you take to ensure data center security?

Discuss various strategies and protocols you implement to safeguard data center security, including physical security measures, access controls, and cybersecurity practices. Emphasize the importance of a comprehensive security approach that combines both preventive and reactive measures.

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How do you coordinate with facilities and network teams in your role?

Explain your collaborative approach when working with facilities and network teams. Address the importance of aligning data center operations with their goals, and provide examples of how you have successfully partnered on projects or initiatives to enhance operational efficiency.

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What is your understanding of industry best practices in data center operations?

Highlight your knowledge of current industry best practices, mentioning concepts such as resource optimization, energy efficiency, and disaster recovery planning. Show your commitment to staying informed on emerging trends and standards in data center management.

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Can you give an example of a successful project you led in a previous data center role?

Share a detailed account of a project you spearheaded, including the challenges you faced, how you engaged your team, and the results achieved. Use metrics to quantify your success, if possible, showing your effectiveness as a leader.

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How do you handle conflicts within your team?

Address your conflict resolution strategy, emphasizing communication, empathy, and negotiation skills. Provide an example if possible where you successfully resolved a conflict, focusing on the outcome and what you learned from it.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, on-site
DATE POSTED
April 4, 2025

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