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Director, Data Center Operations - job 16 of 21

The Director of Data Center Operations is responsible for overseeing the efficient and reliable operation of data center facilities. This role involves strategic planning with internal and external partners, optimization, and management of the physical space within the data center, team leadership, and ensuring the highest levels of uptime, performance, and security for the data center infrastructure. The ideal candidate will have extensive experience in data center management, strong leadership skills, and a deep understanding of industry best practices.  This role involves leading a team of data center technicians coordinating operational rack and stack and maintenance activities and is responsible for oversight of mainframe and Tape systems.

Essential Functions

Team Leadership:

  • Lead and mentor a team of data center planners, managers, and technicians, providing strategic guidance and support.

  • Foster a culture of continuous improvement, innovation, and operational excellence.

  • Develop and implement professional development programs and succession planning for the team.

Operational Management:

  • Oversee and direct the day-to-day operations of the data center, ensuring high availability, performance, and alignment with organizational goals.

  • Establish and manage preventive and corrective maintenance programs.

  • Set and monitor key performance indicators (KPIs) for data center operations and implement strategic improvements.

Strategic Planning: 

  • Develop and implement long-term strategies for optimizing the use of white space within the data center.

  • Create and maintain comprehensive white space plans, including rack elevations, floor layouts, and cable management.

  • Collaborate with facilities, network, and operations teams to ensure alignment with the organization's strategic goals.

Capacity and Resource Management: 

  • Monitor, analyze, and forecast data center capacity, including space, power, and cooling.

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

Average salary estimate

$135000 / YEARLY (est.)
min
max
$120000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Director, Data Center Operations, Visa

As the Director of Data Center Operations at our leading IT company in Highlands Ranch, you will take the reins of our data center facilities, ensuring they operate efficiently and reliably. This role is not just about management; it’s about strategic planning and collaboration with both internal and external partners to optimize our operations and manage the physical space effectively. You will lead a dedicated team of technicians, planners, and managers, championing a culture of innovation and operational excellence. Your extensive experience in data center management will be critical as you oversee day-to-day operations, conduct preventive and corrective maintenance, and manage key performance indicators (KPIs) to keep our infrastructure performing at its best. In addition, you will be responsible for our mainframe and tape systems, making your leadership even more significant. By developing long-term strategies that focus on optimizing our white space, you’ll maximize efficiency and resource management through capacity forecasting and analysis. We're looking for someone with strong leadership skills and a deep understanding of industry best practices to take us to the next level. If you're ready to step into this exciting role, we encourage you to apply!

Frequently Asked Questions (FAQs) for Director, Data Center Operations Role at Visa
What are the key responsibilities of the Director of Data Center Operations at our Highlands Ranch location?

The Director of Data Center Operations in Highlands Ranch oversees the efficient operation of data center facilities, ensuring high availability and performance. Responsibilities include operational management, team leadership, strategic planning, and capacity resource management.

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What qualifications are needed to apply for the Director, Data Center Operations role?

Candidates for the Director, Data Center Operations must have extensive experience in data center management, strong leadership capabilities, and a solid grasp of industry best practices and standards.

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How does the Director of Data Center Operations ensure data center performance and security?

The Director of Data Center Operations ensures performance and security by implementing preventive maintenance programs, monitoring key performance indicators, and fostering a culture of continuous improvement driven by innovation.

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What skills should a candidate possess for leading a team in data center operations?

A candidate should possess strong leadership and mentorship skills, the ability to foster teamwork, proficiency in strategic planning, and a solid understanding of data center technology and processes.

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What does capacity and resource management involve for the Director, Data Center Operations?

Capacity and resource management for the Director involves monitoring and forecasting data center capacity, efficiently managing space, power, and cooling resources to ensure optimal operations.

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Common Interview Questions for Director, Data Center Operations
Can you describe your experience with managing data center operations?

In responding to this question, detail your previous roles and responsibilities, highlighting specific achievements and challenges faced while managing data center operations.

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How do you monitor and improve data center performance?

Discuss the use of KPIs, preventive maintenance strategies, and your approach to continuous improvement within the data center environment.

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What leadership style do you adopt when managing your team?

Be ready to articulate your leadership philosophy, focusing on how you motivate your team, encourage growth, and create a collaborative work environment.

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How would you handle a major outage in the data center?

Explain your crisis management approach, emphasizing how you would communicate with your team and stakeholders while coordinating recovery efforts.

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What strategies have you implemented to optimize data center space?

Provide examples of strategies you've used, such as white space optimization, rack elevations, and cable management to enhance operational efficiency.

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Describe your experience with budgeting and resource allocation for data centers.

Discuss your experience in budgeting processes, resource allocation methods, and how you ensure that the data center operates within financial constraints.

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How do you stay updated with industry best practices in data center management?

Share the resources you utilize, such as industry publications, webinars, or professional organizations, and explain their importance in your professional development.

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What are the biggest challenges you've faced in data center operations?

Reflect on specific challenges and articulate how you addressed them, concentrating on lessons learned and improvements made.

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How do you approach team development and succession planning?

Describe your philosophy and strategies for professional development, including mentorship, training programs, and how you identify future leaders.

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Can you explain your knowledge of compliance and security standards related to data center operations?

Discuss your familiarity with relevant compliance standards, security measures, and how they impact data center operations, illustrating with practical examples.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, on-site
DATE POSTED
April 3, 2025

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