Director, Flexible Interchange Program Product Management - job 8 of 20

The Director, Flexible Interchange Program Product Management at Visa is primarily responsible for shaping the product strategy of the Visa Commercial Choice (VCC) suite and the Purchasing Large Ticket (PLT) program. This involves defining the overall product vision, managing product development and commercialization, prioritizing features, and collaborating with both tech teams and regional partners. Additionally, the role includes overseeing key commercialization activities, driving client adoption, and creating a best-in-class team culture focused on delivering exceptional products.

Candidates for the Director, Flexible Interchange Program Product Management at Visa should possess extensive experience in B2B payments and product management. Proven leadership abilities, particularly in developing and motivating teams, are essential. Additionally, the ideal candidate should have a deep understanding of interchange and pricing frameworks. A strategic mindset, coupled with a hands-on approach, will be crucial for inspiring innovation and ensuring successful execution within a fast-paced environment.

In the role of Director, Flexible Interchange Program Product Management, you will drive innovation by establishing clear product strategies, encouraging creativity, and inspiring your team to develop differentiated pricing solutions. By staying attuned to market trends and client needs, you can shape the product roadmaps and collaborate with global partners to position Visa at the forefront of B2B payment solutions. Your leadership will cultivate a culture of innovation that underscores Visa's commitment to delivering substantial value to its clients.

The Director, Flexible Interchange Program Product Management at Visa involves significant collaboration with various teams, including tech, B2B Acceptance, and global platform owners. You will work hand-in-hand to translate customer feedback into product features, develop strategies for implementation, and ensure that all team members are aligned with the product vision. Effective collaboration is key to understanding market needs and driving successful adoption strategies across multiple regions.

The role of Director, Flexible Interchange Program Product Management at Visa is situated in a hybrid work environment, ensuring a balance between remote and in-office work. This flexible model encourages collaboration while allowing employees to maintain a healthy work-life balance. You'll engage with a diverse team in a fast-paced and dynamic setting that fosters innovation and champions Visa's Leadership Principles.

When discussing your experience, focus on specific projects where you've led product development or strategy in B2B payments. Highlight any challenges you overcame or innovations you spearheaded. It's also beneficial to mention any relevant metrics that demonstrate the impact of your contributions.

To effectively prioritize product features, discuss your approach to gathering customer feedback and market data. Mention the use of frameworks like the MoSCoW method (Must have, Should have, Could have, Won't have) to categorize features based on client impact, and how you align them with overall product strategy.

In your response, provide examples of marketing or training initiatives you implemented to enhance client readiness for new product launches. Discuss partnerships with sales teams and any user feedback mechanisms you established to iterate and improve the product experience.

Share specific instances where you've navigated challenges in a high-pressure setting. Highlight your problem-solving skills and ability to adapt by demonstrating how you maintained focus on team objectives and drove project milestones despite obstacles.

Explain how you leverage key performance indicators (KPIs) and analytics to inform product decisions. Provide examples of how data-driven insights have led to successful product iterations or strategic changes, emphasizing the importance of continuous improvement.

Describe a specific product launch, detailing your role in strategy development, team collaboration, and execution. Discuss the strategies used to measure success, such as user engagement metrics or sales forecasts, and reflect on what you learned from the experience.

Discuss methods you've employed to facilitate communication and teamwork across different departments, such as regular updates, shared goals, or collaborative tools. Highlight any successful outcomes from these efforts and how they benefited the overall product.

Mention popular product management tools you've used, such as JIRA, Trello, or Asana, and discuss any methodologies like Agile or Scrum that you've successfully implemented. Explain how these tools contribute to streamlined workflows and team productivity.

Share your philosophy on leadership, emphasizing the importance of creating an inclusive environment where team members feel empowered to share ideas. Provide an example of how you've guided team members' professional growth through coaching or feedback.

Discuss any professional development activities you engage in, such as attending industry conferences, networking with peers, or following relevant publications. Highlight how staying informed influences your strategic thinking and product innovation.