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Director, Global Strategic Partnerships & Client Success  - job 11 of 20

The Visa Commercial Solutions (VCS) team is a world-class commercial organization experiencing high double-digit growth as we expand into new payment flows and continue to grow our core card solutions.  VCS works closely with Financial Institutions and Fintechs to bring payment solutions and associated services that meet the needs of Small Businesses, Growth Corporates, Large Enterprises, Multi-Nationals and Governments around the world. 

Within VCS, the Global Enterprise, Growth Corporate, Verticals, and Working Capital Solutions team is core to Visa’s growth strategy in delivering capabilities that improve our client’s business-to-business B2B payments beyond our transactional card products.  We work across the organization to enable innovation and the delivery of solutions cross-regionally to meet our clients’ needs.

This individual will be a key member of Global Strategic Deals & Client Success and be the North America practice lead to identify, originate, structure and support multi-region VCS opportunities in close partnership with regional and local market teams. Working in close partnership with regional and local market teams, they will bring expertise in B2B commerce ecosystem across buyers, suppliers, Financial Institutions (FIs) etc. across credit, working capital, trade finance and liquidity management solutioning to drive multi-regional partnerships and growth in Large and Middle Market (LMM) segment.

This role requires an individual with rich experience in partnerships with FIs, B2B commerce platforms and/or enablers who brings strategic vision and can work independently in an ambiguous setting. The person will be highly adaptable to continuous change, possess strong interpersonal and organizational skills with the ability to effectively manage multiple work streams, both internally and externally. The candidate must be highly collaborative, strategic, customer oriented and bring a structured and disciplined approach to driving long-term LMM growth. The individual will be a self-starter and initiative-taker who can influence various stakeholders with strong vision, problem solving ability and driving key initiatives in the treasury and payment space for Visa. This individual will have prior business development, solutioning and sales negotiation and the experience and ability to endure extended sales and deal lifecycle in a multi-team setting. The individual will interact with senior executives and others in client and partner organizations to identify relevant solutions for their respective requirements. This person must be creative, collaborative and have a very strong bias towards action inspiring others of their vision.

Essential Functions:

  • This role will act as liaison to Product, Enablers, Account Executives/Sales coverage developing all routines for deal pipeline, early integration and operationalizing of newly signed partnership and reporting.
  • Primary partner to account executives in all aspects of business development, sales strategy, deal development, deal approval, and deal negotiation; to expand strategic partnerships, client relationships and sales channels that grow Visa’s commercial solutions franchise and addressable market.
  • Coordinate strategies and tactics across regional Visa teams, leading and coordinating commercial and deal strategies in partnership with the local markets and in conjunction with functional teams including Legal, Sales, Client Services, Rules, Product, Technology, and Risk.
  • Optimize outcomes through creative deal structuring and leveraging best in class prior approaches, establish and manage VCS strategic deal pipeline to identify opportunities to improve deal outcomes and sales velocity and reduce time to revenue.
  • Support the global head of strategic deals as well as other members of the team in presenting and executing the global business strategy and go-to-market plans for LMM and relevant industry verticals.
  • Be the tactical lead that identifies, originates, structures, supports and executes multi-region VCS opportunities with working capital and balance sheet optimization use-cases for MNC and Fintech B2B2X customers, providing subject matter expertise to new strategic commercial deals to increase Visa’s penetration of the B2B flows.
  • Be the subject matter advocate and expert to clients, partners and internal stakeholders and share deep understanding of product functionality, and roadmap, regulatory and compliance issues, the technology and operational environment of target customers and major operational risk issues.
  • Be a thought leader and subject matter expert who can lead the ideation of industry verticals, new use-cases, strategic embedded finance and long-term opportunities.
  • Drive multi-region delivery of strategic deals through consistent and coordinated approach at a HQ and regional level.
  • Implement Visa Commercial Solutions’ embedded finance strategy through partnerships that broaden B2B use-cases (ERPs, ISVs, Fintechs).
  • Leverage and expand Treasurer and CFO relationships at headquarters and at local levels to elevate Visa’s Embedded Finance, Treasury, and Working Capital solutions.
  • Challenge long-established services providers to make a compelling case for uptake of Visa solutions within client organizations and to drive decision making through the production of tailored presentations and client analysis
  • Collaborate with Global and Regional Product, Global and Regional Sales and Account Management to understand and deliver client solutions with substantial value propositions across the B2B commerce value chain.
  • Provide analysis, insight and ongoing monitoring of market trends, regulations, pricing and competitive position by gathering and market intelligence and client feedback.
  • Provide strategic and operational support to VCS executive leadership where necessary and contribute to the VCS strategy to developing market specific business plans through the provision of appropriate intelligence. Support in building and executing regional business plans, marketing activities and other operational tasks.
  • Serve as a role model by being accountable for commitments, promoting transparency and healthy debate, and demonstrating ethical behaviour and acting with integrity.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Average salary estimate

$175000 / YEARLY (est.)
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$150000K
$200000K

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What You Should Know About Director, Global Strategic Partnerships & Client Success , Visa

Join Visa as the Director, Global Strategic Partnerships & Client Success in San Francisco and play a pivotal role in our rapidly growing Visa Commercial Solutions (VCS) team! In this exciting position, you'll be at the heart of driving innovative B2B payment solutions across diverse sectors, working closely with Financial Institutions and Fintechs to meet the needs of various businesses, from small startups to multi-nationals. Your expertise will be crucial in identifying, structuring, and supporting multi-region opportunities while collaborating with local market teams to enhance the B2B commerce ecosystem. You'll interact with senior executives to build strategic partnerships that expand our commercial solutions franchise. If you're a self-starter with a knack for problem-solving, a passion for customer success, and the ability to thrive in an ambiguous environment, we want to hear from you! At Visa, you’ll have the chance to influence critical initiatives within the treasury and payments space, advocating for our clients and partners by leveraging your deep understanding of the industry. This hybrid role allows for a blend of in-office and remote work, making it a flexible opportunity for the right candidate passionate about shaping Visa's future in the B2B payments landscape.

Frequently Asked Questions (FAQs) for Director, Global Strategic Partnerships & Client Success  Role at Visa
What are the main responsibilities of the Director, Global Strategic Partnerships & Client Success at Visa?

As the Director, Global Strategic Partnerships & Client Success at Visa, your main responsibilities will include acting as a liaison to product teams and account executives to drive business development and sales strategies. You'll lead the coordination of multi-regional deals, optimize outcomes through creative deal structuring, and support the execution of Visa's global business strategies, particularly within the Large and Middle Market segment.

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What qualifications are needed for the Director, Global Strategic Partnerships & Client Success role at Visa?

To excel as the Director, Global Strategic Partnerships & Client Success at Visa, candidates should have rich experience in business development, solutioning, and sales negotiation, particularly in the B2B finance and treasury domains. Strong interpersonal skills, a strategic mindset, and the ability to manage multiple work streams are essential. A background in working with Financial Institutions and deep knowledge of B2B commerce ecosystems will also be beneficial.

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How does the Director, Global Strategic Partnerships & Client Success contribute to Visa's growth strategy?

The Director, Global Strategic Partnerships & Client Success plays a critical role in Visa's growth strategy by identifying and structuring strategic partnerships and opportunities in the B2B payments space. This position directly contributes to expanding Visa's market presence and developing innovative payment solutions tailored to address the diverse needs of clients across various sectors.

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What kind of skills are essential for success in the Director, Global Strategic Partnerships & Client Success role at Visa?

Success in the Director, Global Strategic Partnerships & Client Success role at Visa requires exceptional strategic vision, problem-solving abilities, and strong collaboration skills. A high adaptability to continuous change is also crucial, along with a disciplined approach to project management, ensuring the long-term growth of Visa's client relationships and partnerships in the B2B landscape.

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What is the work environment like for the Director, Global Strategic Partnerships & Client Success at Visa?

The work environment for the Director, Global Strategic Partnerships & Client Success at Visa is dynamic and hybrid, combining in-office and remote work. This flexibility allows candidates to influence strategic initiatives while collaborating closely with cross-functional teams and professionals across different regions, fostering a culture of innovation and teamwork.

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Common Interview Questions for Director, Global Strategic Partnerships & Client Success 
How would you approach building strategic partnerships in the B2B payment space?

In building strategic partnerships in the B2B payment space, I would first identify potential partners that align with Visa's mission and values. I would conduct thorough market research to understand their needs, pain points, and competitive advantages. From there, I would lead discussions to co-create value propositions that benefit both parties, ensuring that the partnership is structured for mutual success.

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Can you explain your experience with managing a multi-regional team?

My experience managing a multi-regional team involves setting clear communication channels and fostering collaboration despite different time zones. I implement regular check-ins and strategic alignment meetings to ensure that all team members are on the same page and feel supported. This approach builds trust and enables us to act swiftly in response to market changes while achieving our common goals.

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What techniques do you use to optimize business development outcomes?

To optimize business development outcomes, I utilize a data-driven approach, analyzing deal performance and market trends to identify successful strategies. I frequently revise our tactics based on real-time feedback from the team and clients. Structured follow-ups and maintaining a well-managed deal pipeline also help streamline processes, thus enhancing our sales velocity and reducing the time to revenue.

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How do you ensure client satisfaction in strategic deals?

Ensuring client satisfaction in strategic deals involves active listening to their needs and concerns throughout the process. I prioritize setting transparent expectations and delivering tailored solutions that genuinely address their pain points. By maintaining ongoing communication and support after the deal is closed, I foster long-term relationships that ultimately lead to higher satisfaction levels.

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What role does innovation play in your strategic partnerships?

Innovation is critical in strategic partnerships as it allows us to address evolving market demands and client needs. I encourage a culture of creativity within our partnerships, where we actively brainstorm new ideas and leverage emerging technologies. This mindset not only helps in developing unique solutions but also sets us apart from competitors in the B2B payment landscape.

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Describe a challenging partnership negotiation you've led and the outcome.

I once led a challenging negotiation with a major financial institution that initially had reservations about our proposed solutions. By approaching the discussion with a deep understanding of their specific needs and aligning our offerings with their strategic goals, I was able to pivot the conversation towards collaboration. This resulted in a successful partnership that significantly expanded our reach in the market.

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How do you manage stakeholder expectations during a strategic deal process?

Managing stakeholder expectations requires clear communication and transparency. I make it a priority to engage stakeholders from the outset, outlining the objectives, timelines, and potential risks associated with the deal. Regular updates help in maintaining trust and ensuring that everyone is aligned, facilitating smoother negotiations and execution processes.

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What metrics do you track to measure the success of partnerships?

To measure the success of partnerships, I track key performance indicators such as revenue growth, client satisfaction scores, and market share expansion. Additionally, I analyze the effectiveness of each partnership in meeting pre-established business objectives. This comprehensive approach allows us to celebrate successes and identify areas for improvement in future collaborations.

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How do you handle conflicts within your team?

Handling conflicts within my team involves a proactive approach—encouraging open dialogue where team members can voice their concerns respectfully. I facilitate conflict resolution sessions where we can collaboratively find solutions, focusing on the issue at hand rather than personal differences. This promotes a positive work culture and reinforces team cohesion.

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What strategies do you use to keep up with industry trends related to B2B payments?

To stay informed about industry trends in B2B payments, I actively participate in industry conferences, subscribe to relevant publications, and engage in networking opportunities with experts in the field. I also leverage market intelligence tools to analyze emerging trends and competitor activities, ensuring our strategies remain aligned with the evolving landscape.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
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April 3, 2025

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