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Director, Global Strategic Partnerships & Client Success  - job 6 of 20

The Visa Commercial Solutions (VCS) team is a world-class commercial organization experiencing high double-digit growth as we expand into new payment flows and continue to grow our core card solutions.  VCS works closely with Financial Institutions and Fintechs to bring payment solutions and associated services that meet the needs of Small Businesses, Growth Corporates, Large Enterprises, Multi-Nationals and Governments around the world. 

Within VCS, the Global Enterprise, Growth Corporate, Verticals, and Working Capital Solutions team is core to Visa’s growth strategy in delivering capabilities that improve our client’s business-to-business B2B payments beyond our transactional card products.  We work across the organization to enable innovation and the delivery of solutions cross-regionally to meet our clients’ needs.

This individual will be a key member of Global Strategic Deals & Client Success and be the North America practice lead to identify, originate, structure and support multi-region VCS opportunities in close partnership with regional and local market teams. Working in close partnership with regional and local market teams, they will bring expertise in B2B commerce ecosystem across buyers, suppliers, Financial Institutions (FIs) etc. across credit, working capital, trade finance and liquidity management solutioning to drive multi-regional partnerships and growth in Large and Middle Market (LMM) segment.

This role requires an individual with rich experience in partnerships with FIs, B2B commerce platforms and/or enablers who brings strategic vision and can work independently in an ambiguous setting. The person will be highly adaptable to continuous change, possess strong interpersonal and organizational skills with the ability to effectively manage multiple work streams, both internally and externally. The candidate must be highly collaborative, strategic, customer oriented and bring a structured and disciplined approach to driving long-term LMM growth. The individual will be a self-starter and initiative-taker who can influence various stakeholders with strong vision, problem solving ability and driving key initiatives in the treasury and payment space for Visa. This individual will have prior business development, solutioning and sales negotiation and the experience and ability to endure extended sales and deal lifecycle in a multi-team setting. The individual will interact with senior executives and others in client and partner organizations to identify relevant solutions for their respective requirements. This person must be creative, collaborative and have a very strong bias towards action inspiring others of their vision.

Essential Functions:

  • This role will act as liaison to Product, Enablers, Account Executives/Sales coverage developing all routines for deal pipeline, early integration and operationalizing of newly signed partnership and reporting.
  • Primary partner to account executives in all aspects of business development, sales strategy, deal development, deal approval, and deal negotiation; to expand strategic partnerships, client relationships and sales channels that grow Visa’s commercial solutions franchise and addressable market.
  • Coordinate strategies and tactics across regional Visa teams, leading and coordinating commercial and deal strategies in partnership with the local markets and in conjunction with functional teams including Legal, Sales, Client Services, Rules, Product, Technology, and Risk.
  • Optimize outcomes through creative deal structuring and leveraging best in class prior approaches, establish and manage VCS strategic deal pipeline to identify opportunities to improve deal outcomes and sales velocity and reduce time to revenue.
  • Support the global head of strategic deals as well as other members of the team in presenting and executing the global business strategy and go-to-market plans for LMM and relevant industry verticals.
  • Be the tactical lead that identifies, originates, structures, supports and executes multi-region VCS opportunities with working capital and balance sheet optimization use-cases for MNC and Fintech B2B2X customers, providing subject matter expertise to new strategic commercial deals to increase Visa’s penetration of the B2B flows.
  • Be the subject matter advocate and expert to clients, partners and internal stakeholders and share deep understanding of product functionality, and roadmap, regulatory and compliance issues, the technology and operational environment of target customers and major operational risk issues.
  • Be a thought leader and subject matter expert who can lead the ideation of industry verticals, new use-cases, strategic embedded finance and long-term opportunities.
  • Drive multi-region delivery of strategic deals through consistent and coordinated approach at a HQ and regional level.
  • Implement Visa Commercial Solutions’ embedded finance strategy through partnerships that broaden B2B use-cases (ERPs, ISVs, Fintechs).
  • Leverage and expand Treasurer and CFO relationships at headquarters and at local levels to elevate Visa’s Embedded Finance, Treasury, and Working Capital solutions.
  • Challenge long-established services providers to make a compelling case for uptake of Visa solutions within client organizations and to drive decision making through the production of tailored presentations and client analysis
  • Collaborate with Global and Regional Product, Global and Regional Sales and Account Management to understand and deliver client solutions with substantial value propositions across the B2B commerce value chain.
  • Provide analysis, insight and ongoing monitoring of market trends, regulations, pricing and competitive position by gathering and market intelligence and client feedback.
  • Provide strategic and operational support to VCS executive leadership where necessary and contribute to the VCS strategy to developing market specific business plans through the provision of appropriate intelligence. Support in building and executing regional business plans, marketing activities and other operational tasks.
  • Serve as a role model by being accountable for commitments, promoting transparency and healthy debate, and demonstrating ethical behaviour and acting with integrity.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Average salary estimate

$175000 / YEARLY (est.)
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$150000K
$200000K

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What You Should Know About Director, Global Strategic Partnerships & Client Success , Visa

Are you ready to step into an exciting role as the Director of Global Strategic Partnerships & Client Success at Visa? Based in San Francisco, you'll be part of the dynamic Visa Commercial Solutions (VCS) team, which is experiencing impressive growth as we expand our reach into new payment flows. In this unique position, you'll work closely with Financial Institutions and Fintechs to help bring innovative payment solutions to small businesses, growth corporations, large enterprises, and governments across the globe. Your expertise will be crucial as you take the lead on strategic deals within North America, helping to identify and structure multi-regional opportunities that align with Visa’s growth strategy. You'll be at the forefront of our mission to improve B2B payments beyond traditional card solutions, serving as a liaison between regional teams and various stakeholders. Your ability to adapt in a rapidly changing environment, manage multiple projects simultaneously, and collaborate effectively will set you up for success. Bring your rich experience in business development, B2B commerce, and strategic partnerships to influence key initiatives and drive long-term growth in the Large and Middle Market segment. This hybrid role allows flexibility while emphasizing the importance of your direct impact on Visa's business growth. Join us to inspire others with your vision and add significant value to clients and partners alike!

Frequently Asked Questions (FAQs) for Director, Global Strategic Partnerships & Client Success  Role at Visa
What are the primary responsibilities of the Director, Global Strategic Partnerships & Client Success at Visa?

The Director, Global Strategic Partnerships & Client Success at Visa will focus on originating, structuring, and supporting multi-regional VCS opportunities. This includes collaborating with regional teams on deal strategies, managing the strategic deal pipeline, and leading initiatives that enhance B2B payments. The role also involves working directly with Financial Institutions and partners to deliver tailored payment solutions.

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What qualifications are necessary for the Director, Global Strategic Partnerships & Client Success at Visa?

Candidates for the Director, Global Strategic Partnerships & Client Success role at Visa should possess extensive experience in partnerships within B2B commerce. A background in business development, deal negotiation, and the ability to manage cross-functional teams is essential. Strong interpersonal and organizational skills, along with a customer-oriented approach, are crucial for success in this role.

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How does the Director, Global Strategic Partnerships & Client Success contribute to Visa's growth strategy?

In the Director, Global Strategic Partnerships & Client Success role, you'll play a vital part in Visa's growth strategy by driving partnerships and expanding client relationships within the Large and Middle Market segment. Your efforts in deal structuring and strategy development will directly influence Visa's ability to offer innovative B2B payment solutions and penetrate new markets.

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What skills are required for the Director, Global Strategic Partnerships & Client Success position at Visa?

The role requires a range of skills, including strong leadership capabilities, strategic vision, problem-solving abilities, and excellent communication. The ideal candidate will need to have experience managing multiple work streams, collaborating with diverse teams, and exhibiting a strong bias towards action while maintaining customer-focused solutions.

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What is the work culture like for the Director, Global Strategic Partnerships & Client Success at Visa?

The work culture at Visa fosters collaboration, strategic thinking, and innovation. As the Director of Global Strategic Partnerships & Client Success, you will likely experience a dynamic and adaptable environment, where you'll be encouraged to think creatively and drive results, all while working with a team dedicated to growth and client success.

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Common Interview Questions for Director, Global Strategic Partnerships & Client Success 
Can you describe your experience in structuring multi-regional partnerships in B2B commerce?

Reflect on your past roles and highlight specific examples where you successfully identified, structured, and managed partnerships. Discuss how these partnerships contributed to growth in previous organizations and the strategies you employed to connect with different stakeholders.

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How do you approach negotiation in business development?

Outline your negotiation approach by discussing the methods you utilize to prepare, strategize, and foster a collaborative atmosphere during negotiations. Share specific experiences where your negotiation skills led to favorable outcomes for your team and clients.

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What role does data analysis play in your decision-making process?

Explain how you incorporate data analysis into your decision-making by providing examples of tools and metrics you have used in the past. Emphasize how data-driven insights guided your strategies to optimize partnership outcomes.

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How do you foster relationships with Financial Institutions and partners?

Share your techniques for building and maintaining strategic relationships, such as regular communication, understanding partner needs, and delivering value. Include examples of how you’ve built trust and collaboration in previous roles.

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What is your experience with managing cross-functional teams?

Describe your experience leading diverse teams, focusing on examples where you coordinated efforts toward a common objective. Highlight how you resolved conflicts and aligned different functional perspectives to drive successful outcomes.

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What strategies do you use to keep your knowledge of market trends and competitive positioning up-to-date?

Discuss the methods you subscribe to for market intelligence, including reading industry publications, attending conferences, and leveraging networks. Provide examples of how staying informed has influenced your strategic decisions.

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Can you provide an example of a successful deal you led from inception to execution?

Prepare a case study of a significant deal that you drove. Detail the steps you took from identifying the opportunity to finalizing the agreement, highlighting your role in overcoming any challenges faced during the process.

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How do you prioritize tasks when managing multiple projects?

Discuss your prioritization strategy by mentioning tools or frameworks you use to assess urgency and impact, and explain how you balance competing demands while keeping stakeholders informed throughout the process.

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How do you ensure compliance and regulatory issues are addressed in partnerships?

Explain your approach to managing compliance by discussing how you collaborate with legal teams and stay updated on regulations. Provide examples of how your proactive measures ensured that partnerships adhered to necessary compliance standards.

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Why do you believe you are a good fit for the Director, Global Strategic Partnerships & Client Success role at Visa?

Reflect on your career journey and articulate why your skills, experiences, and values align with Visa’s mission and the specific demands of the role. Highlight your passion for B2B commerce and your commitment to driving client success.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 3, 2025

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