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Director, Global Strategic Partnerships & Client Success  - job 5 of 20

The Visa Commercial Solutions (VCS) team is a world-class commercial organization experiencing high double-digit growth as we expand into new payment flows and continue to grow our core card solutions.  VCS works closely with Financial Institutions and Fintechs to bring payment solutions and associated services that meet the needs of Small Businesses, Growth Corporates, Large Enterprises, Multi-Nationals and Governments around the world. 

Within VCS, the Global Enterprise, Growth Corporate, Verticals, and Working Capital Solutions team is core to Visa’s growth strategy in delivering capabilities that improve our client’s business-to-business B2B payments beyond our transactional card products.  We work across the organization to enable innovation and the delivery of solutions cross-regionally to meet our clients’ needs.

This individual will be a key member of Global Strategic Deals & Client Success and be the North America practice lead to identify, originate, structure and support multi-region VCS opportunities in close partnership with regional and local market teams. Working in close partnership with regional and local market teams, they will bring expertise in B2B commerce ecosystem across buyers, suppliers, Financial Institutions (FIs) etc. across credit, working capital, trade finance and liquidity management solutioning to drive multi-regional partnerships and growth in Large and Middle Market (LMM) segment.

This role requires an individual with rich experience in partnerships with FIs, B2B commerce platforms and/or enablers who brings strategic vision and can work independently in an ambiguous setting. The person will be highly adaptable to continuous change, possess strong interpersonal and organizational skills with the ability to effectively manage multiple work streams, both internally and externally. The candidate must be highly collaborative, strategic, customer oriented and bring a structured and disciplined approach to driving long-term LMM growth. The individual will be a self-starter and initiative-taker who can influence various stakeholders with strong vision, problem solving ability and driving key initiatives in the treasury and payment space for Visa. This individual will have prior business development, solutioning and sales negotiation and the experience and ability to endure extended sales and deal lifecycle in a multi-team setting. The individual will interact with senior executives and others in client and partner organizations to identify relevant solutions for their respective requirements. This person must be creative, collaborative and have a very strong bias towards action inspiring others of their vision.

Essential Functions:

  • This role will act as liaison to Product, Enablers, Account Executives/Sales coverage developing all routines for deal pipeline, early integration and operationalizing of newly signed partnership and reporting.
  • Primary partner to account executives in all aspects of business development, sales strategy, deal development, deal approval, and deal negotiation; to expand strategic partnerships, client relationships and sales channels that grow Visa’s commercial solutions franchise and addressable market.
  • Coordinate strategies and tactics across regional Visa teams, leading and coordinating commercial and deal strategies in partnership with the local markets and in conjunction with functional teams including Legal, Sales, Client Services, Rules, Product, Technology, and Risk.
  • Optimize outcomes through creative deal structuring and leveraging best in class prior approaches, establish and manage VCS strategic deal pipeline to identify opportunities to improve deal outcomes and sales velocity and reduce time to revenue.
  • Support the global head of strategic deals as well as other members of the team in presenting and executing the global business strategy and go-to-market plans for LMM and relevant industry verticals.
  • Be the tactical lead that identifies, originates, structures, supports and executes multi-region VCS opportunities with working capital and balance sheet optimization use-cases for MNC and Fintech B2B2X customers, providing subject matter expertise to new strategic commercial deals to increase Visa’s penetration of the B2B flows.
  • Be the subject matter advocate and expert to clients, partners and internal stakeholders and share deep understanding of product functionality, and roadmap, regulatory and compliance issues, the technology and operational environment of target customers and major operational risk issues.
  • Be a thought leader and subject matter expert who can lead the ideation of industry verticals, new use-cases, strategic embedded finance and long-term opportunities.
  • Drive multi-region delivery of strategic deals through consistent and coordinated approach at a HQ and regional level.
  • Implement Visa Commercial Solutions’ embedded finance strategy through partnerships that broaden B2B use-cases (ERPs, ISVs, Fintechs).
  • Leverage and expand Treasurer and CFO relationships at headquarters and at local levels to elevate Visa’s Embedded Finance, Treasury, and Working Capital solutions.
  • Challenge long-established services providers to make a compelling case for uptake of Visa solutions within client organizations and to drive decision making through the production of tailored presentations and client analysis
  • Collaborate with Global and Regional Product, Global and Regional Sales and Account Management to understand and deliver client solutions with substantial value propositions across the B2B commerce value chain.
  • Provide analysis, insight and ongoing monitoring of market trends, regulations, pricing and competitive position by gathering and market intelligence and client feedback.
  • Provide strategic and operational support to VCS executive leadership where necessary and contribute to the VCS strategy to developing market specific business plans through the provision of appropriate intelligence. Support in building and executing regional business plans, marketing activities and other operational tasks.
  • Serve as a role model by being accountable for commitments, promoting transparency and healthy debate, and demonstrating ethical behaviour and acting with integrity.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Average salary estimate

$175000 / YEARLY (est.)
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$150000K
$200000K

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What You Should Know About Director, Global Strategic Partnerships & Client Success , Visa

Are you ready to take your career to the next level? Visa is looking for a highly skilled Director of Global Strategic Partnerships & Client Success to join our dynamic team in San Francisco. The Visa Commercial Solutions (VCS) team is experiencing remarkable growth, and we're excited to expand our footprint in the B2B payments sector. In this role, you will play a pivotal part in shaping our partnerships with Financial Institutions and Fintechs, catering to Small Businesses, Corporate Giants, and even Governments. Your expertise in B2B commerce, along with your ability to navigate complex partnerships, will enable our clients to thrive. You'll lead initiatives across North America, working closely with local market teams to identify and capitalize on multi-region opportunities. Collaboration is key, as you’ll coordinate with various internal teams to optimize our commercial strategies and improve deal outcomes. Your skills in business development, negotiation, and strategic vision will be crucial as you build and manage a robust deal pipeline. This isn't just a job; it's a chance to influence our growth strategy, drive innovation, and deliver exceptional value to our clients. If you are a self-starter with a solid understanding of the product landscape and a knack for relationship building, this is the challenge you've been waiting for! Join us and contribute to the next chapter of Visa's growth.

Frequently Asked Questions (FAQs) for Director, Global Strategic Partnerships & Client Success  Role at Visa
What are the main responsibilities of the Director, Global Strategic Partnerships & Client Success at Visa?

The Director, Global Strategic Partnerships & Client Success at Visa is responsible for identifying, originating, structuring, and supporting VCS opportunities across multiple regions. They will work alongside local market teams to develop effective partnerships, enhance business-to-business payment solutions, and drive overall growth in our Large and Middle Market segment. They also collaborate with various functional teams to optimize strategies and manage the deal pipeline effectively.

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What qualifications should a candidate have for the Director, Global Strategic Partnerships & Client Success role at Visa?

Candidates for the Director, Global Strategic Partnerships & Client Success position at Visa should possess extensive experience in business development, partnerships with financial institutions, and B2B commerce solutioning. A strong background in sales negotiation, the capability to work independently in ambiguous settings, and exceptional interpersonal and organizational skills are essential, along with a strategic mindset and adaptability to change.

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How does the Director of Global Strategic Partnerships & Client Success contribute to Visa's growth?

The Director of Global Strategic Partnerships & Client Success plays a crucial role in Visa's growth by driving the development of multi-regional partnerships that enhance our B2B payment solutions. This individual will introduce innovative strategies, optimize deal structures, and provide subject matter expertise to ensure the successful execution of Visa's commercial solutions, ultimately expanding our market presence.

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What skills are essential for success in the Director, Global Strategic Partnerships & Client Success role at Visa?

Success in the Director, Global Strategic Partnerships & Client Success role at Visa relies heavily on strong communication skills, strategic thinking, and the ability to manage multiple work streams. A collaborative mindset, creativity in problem solving, and a customer-oriented approach are also vital. The individual should be influential and capable of navigating complex client relationships while driving initiatives in treasury and payment solutions.

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What is the work environment like for the Director, Global Strategic Partnerships & Client Success at Visa?

The work environment for the Director, Global Strategic Partnerships & Client Success at Visa is a dynamic hybrid setting that promotes collaboration and transparency. This role requires a proactive approach to challenges, with frequent interactions with senior executives and internal stakeholders, making it essential to thrive in a fast-paced, ever-evolving landscape.

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Common Interview Questions for Director, Global Strategic Partnerships & Client Success 
Can you describe your experience with B2B commerce and how it applies to this Director role at Visa?

When answering this question, highlight specific experiences that showcase your understanding of B2B commerce ecosystems. Talk about successful partnerships you've managed or innovative solutions you've implemented, emphasizing how those experiences will benefit Visa's strategic goals.

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What strategies would you use to establish and maintain relationships with Financial Institutions as a Director at Visa?

Focus on building trust and providing value. Discuss your approach to understanding client needs, regular communication, and collaborative problem-solving. Highlight your ability to tailor solutions and how you've successfully maintained long-term partnerships in the past.

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How do you prioritize tasks in a fast-paced role like Director, Global Strategic Partnerships & Client Success at Visa?

Describe your method for prioritizing tasks based on urgency and impact. Talk about using tools or frameworks to organize workload, and provide an example of how this approach helped you manage multiple projects successfully.

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Give an example of a successful negotiation you led. What was your strategy?

Share a specific example that illustrates your negotiation skills. Detail your preparation, the challenges faced, and how you navigated them to achieve a favorable outcome. Emphasize your ability to find win-win solutions.

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What do you believe are the key trends in B2B payments, and how should Visa adapt?

Discuss your insights into current trends, such as digital transformation, the rise of embedded finance, or evolving regulatory environments. Share your thoughts on how Visa can leverage these trends to enhance its competitive edge and offer value to clients.

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Describe a time you had to advocate for a strategic initiative. What was your approach?

Provide a detailed account of how you successfully championed an initiative. Include the steps you took to build support, address concerns, and align stakeholders, showcasing your strategic vision and leadership skills.

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How do you ensure that you stay informed about market trends and regulations affecting B2B payments?

Mention your methods for staying updated, such as attending industry conferences, subscribing to relevant publications, or networking with industry experts. Highlight how this knowledge informs your strategic decisions.

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What tactics would you employ in collaborating with cross-functional teams at Visa?

Emphasize your communication strategies, including regular check-ins and alignment meetings. Discuss your approach to fostering collaboration and ensuring all teams are unified in pursuing shared goals.

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How would you measure the success of partnerships and client success efforts in this role?

Talk about key performance indicators you would utilize, such as revenue growth, client satisfaction, and retention rates. Highlight past experiences where you measured and reported on partnership success.

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What unique qualities do you bring to the Director, Global Strategic Partnerships & Client Success role at Visa?

Reflect on your unique experiences, skills, and perspectives that differentiate you from other candidates. Discuss how these qualities will enable you to bring innovative solutions and contribute positively to Visa's initiatives.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

9004 jobs
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Full-time, hybrid
DATE POSTED
April 4, 2025

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