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Director, Global Strategic Partnerships & Client Success  - job 9 of 20

The Visa Commercial Solutions (VCS) team is a world-class commercial organization experiencing high double-digit growth as we expand into new payment flows and continue to grow our core card solutions.  VCS works closely with Financial Institutions and Fintechs to bring payment solutions and associated services that meet the needs of Small Businesses, Growth Corporates, Large Enterprises, Multi-Nationals and Governments around the world. 

Within VCS, the Global Enterprise, Growth Corporate, Verticals, and Working Capital Solutions team is core to Visa’s growth strategy in delivering capabilities that improve our client’s business-to-business B2B payments beyond our transactional card products.  We work across the organization to enable innovation and the delivery of solutions cross-regionally to meet our clients’ needs.

This individual will be a key member of Global Strategic Deals & Client Success and be the North America practice lead to identify, originate, structure and support multi-region VCS opportunities in close partnership with regional and local market teams. Working in close partnership with regional and local market teams, they will bring expertise in B2B commerce ecosystem across buyers, suppliers, Financial Institutions (FIs) etc. across credit, working capital, trade finance and liquidity management solutioning to drive multi-regional partnerships and growth in Large and Middle Market (LMM) segment.

This role requires an individual with rich experience in partnerships with FIs, B2B commerce platforms and/or enablers who brings strategic vision and can work independently in an ambiguous setting. The person will be highly adaptable to continuous change, possess strong interpersonal and organizational skills with the ability to effectively manage multiple work streams, both internally and externally. The candidate must be highly collaborative, strategic, customer oriented and bring a structured and disciplined approach to driving long-term LMM growth. The individual will be a self-starter and initiative-taker who can influence various stakeholders with strong vision, problem solving ability and driving key initiatives in the treasury and payment space for Visa. This individual will have prior business development, solutioning and sales negotiation and the experience and ability to endure extended sales and deal lifecycle in a multi-team setting. The individual will interact with senior executives and others in client and partner organizations to identify relevant solutions for their respective requirements. This person must be creative, collaborative and have a very strong bias towards action inspiring others of their vision.

Essential Functions:

  • This role will act as liaison to Product, Enablers, Account Executives/Sales coverage developing all routines for deal pipeline, early integration and operationalizing of newly signed partnership and reporting.
  • Primary partner to account executives in all aspects of business development, sales strategy, deal development, deal approval, and deal negotiation; to expand strategic partnerships, client relationships and sales channels that grow Visa’s commercial solutions franchise and addressable market.
  • Coordinate strategies and tactics across regional Visa teams, leading and coordinating commercial and deal strategies in partnership with the local markets and in conjunction with functional teams including Legal, Sales, Client Services, Rules, Product, Technology, and Risk.
  • Optimize outcomes through creative deal structuring and leveraging best in class prior approaches, establish and manage VCS strategic deal pipeline to identify opportunities to improve deal outcomes and sales velocity and reduce time to revenue.
  • Support the global head of strategic deals as well as other members of the team in presenting and executing the global business strategy and go-to-market plans for LMM and relevant industry verticals.
  • Be the tactical lead that identifies, originates, structures, supports and executes multi-region VCS opportunities with working capital and balance sheet optimization use-cases for MNC and Fintech B2B2X customers, providing subject matter expertise to new strategic commercial deals to increase Visa’s penetration of the B2B flows.
  • Be the subject matter advocate and expert to clients, partners and internal stakeholders and share deep understanding of product functionality, and roadmap, regulatory and compliance issues, the technology and operational environment of target customers and major operational risk issues.
  • Be a thought leader and subject matter expert who can lead the ideation of industry verticals, new use-cases, strategic embedded finance and long-term opportunities.
  • Drive multi-region delivery of strategic deals through consistent and coordinated approach at a HQ and regional level.
  • Implement Visa Commercial Solutions’ embedded finance strategy through partnerships that broaden B2B use-cases (ERPs, ISVs, Fintechs).
  • Leverage and expand Treasurer and CFO relationships at headquarters and at local levels to elevate Visa’s Embedded Finance, Treasury, and Working Capital solutions.
  • Challenge long-established services providers to make a compelling case for uptake of Visa solutions within client organizations and to drive decision making through the production of tailored presentations and client analysis
  • Collaborate with Global and Regional Product, Global and Regional Sales and Account Management to understand and deliver client solutions with substantial value propositions across the B2B commerce value chain.
  • Provide analysis, insight and ongoing monitoring of market trends, regulations, pricing and competitive position by gathering and market intelligence and client feedback.
  • Provide strategic and operational support to VCS executive leadership where necessary and contribute to the VCS strategy to developing market specific business plans through the provision of appropriate intelligence. Support in building and executing regional business plans, marketing activities and other operational tasks.
  • Serve as a role model by being accountable for commitments, promoting transparency and healthy debate, and demonstrating ethical behaviour and acting with integrity.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Average salary estimate

$175000 / YEARLY (est.)
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$150000K
$200000K

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What You Should Know About Director, Global Strategic Partnerships & Client Success , Visa

Are you ready to take the next step in your career as a Director of Global Strategic Partnerships & Client Success with Visa? Located in the vibrant city of San Francisco, this role focuses on enhancing Visa's commercial solutions through impactful partnerships and innovative strategies. As a key leader within the Visa Commercial Solutions (VCS) team, you will spearhead initiatives that drive growth across a diverse clientele, including small businesses, large enterprises, and governmental entities. Your expertise in B2B commerce and strong interpersonal skills will be instrumental in collaborating with Financial Institutions (FIs) and fintechs to develop creative payment solutions that address clients’ unique needs. If you thrive in fast-paced environments and adapt seamlessly to changes while managing multiple workstreams, this position is tailored for you. You’ll be responsible for identifying multi-region opportunities and orchestrating business development initiatives that amplify Visa’s presence in the market. With your visionary outlook and problem-solving abilities, you will engage with senior executives from various sectors to present tailored solutions, contribute to deal negotiations, and lead strategic projects that reinforce Visa's role as a leader in the payments ecosystem. Bring your passion for partnership, innovation, and client success to Visa and make a lasting impact in the financial services industry.

Frequently Asked Questions (FAQs) for Director, Global Strategic Partnerships & Client Success  Role at Visa
What are the key responsibilities of the Director of Global Strategic Partnerships & Client Success at Visa?

The Director of Global Strategic Partnerships & Client Success at Visa is responsible for identifying, originating, and structuring multi-region opportunities to expand Visa's commercial solutions. This role involves working closely with regional and local market teams, liaising with various functional areas such as Sales, Technology, and Risk to coordinate strategies for business development. The director must also optimize deal outcomes, support the global business strategy, and act as an expert in B2B commerce solutions to drive long-term customer success.

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What qualifications are required for the Director of Global Strategic Partnerships & Client Success position at Visa?

Candidates for the Director of Global Strategic Partnerships & Client Success at Visa should have extensive experience in business development, sales negotiation, and partnerships within the financial services realm. A strong background in B2B commerce ecosystems, along with advanced problem-solving skills and the ability to work independently in dynamic environments, is essential. Leadership experience and the capacity to influence stakeholders effectively while navigating complex sales cycles is also crucial for success in this role.

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How does the Director of Global Strategic Partnerships & Client Success impact Visa's growth strategy?

The Director of Global Strategic Partnerships & Client Success plays a pivotal role in executing Visa's growth strategy by leading the charge in securing valuable partnerships and supporting multi-regional expansion efforts. By leveraging a deep understanding of market dynamics, the director develops and optimizes go-to-market strategies that increase Visa's penetration into the B2B payments landscape, ultimately contributing to the overall revenue growth and strengthening client relationships.

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What skills are essential for success as a Director of Global Strategic Partnerships & Client Success at Visa?

Success in the role of Director of Global Strategic Partnerships & Client Success at Visa requires a combination of strategic thinking, strong interpersonal skills, and a creative mindset. Excellent communication abilities are crucial for building relationships with clients and partners, as is adaptability to rapidly changing market conditions. Decision-making skills, negotiation expertise, and the ability to manage multiple workstreams effectively are also key to driving outcomes in this dynamic position.

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What growth opportunities does Visa offer for the Director of Global Strategic Partnerships & Client Success role?

Visa offers substantial growth opportunities for the Director of Global Strategic Partnerships & Client Success through access to cutting-edge projects in the B2B payments domain, collaboration with industry leaders, and the chance to influence strategic initiatives at a global scale. The role provides exposure to diverse business challenges and the potential for pathways to higher leadership positions within the organization, making it an exciting opportunity for career advancement.

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Common Interview Questions for Director, Global Strategic Partnerships & Client Success 
Can you describe your experience in developing strategic partnerships in the financial services sector?

In your response, emphasize specific examples of successful partnerships you've initiated or managed, detailing how you identified opportunities, negotiated terms, and the impact these partnerships had on business outcomes. Highlight metrics such as revenue generated or market expansion achieved due to these collaborations.

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How do you approach problem-solving in a role that requires collaboration across various teams?

Discuss your methods for fostering collaboration, such as establishing clear communication channels and leveraging team strengths to tackle challenges. Provide an example of a complex problem you solved with cross-team efforts, showcasing your leadership and negotiation skills.

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What strategies would you propose to enhance Visa's B2B commerce solutions?

In your answer, share innovative ideas that align with Visa's strategic goals, supported by market analysis and insights you’ve gained from your previous experiences. Consider discussing emerging trends in B2B payments and how Visa can leverage technology to adapt.

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How do you build and maintain relationships with key stakeholders?

Explain your relationship-building approach, detailing how you maintain regular communication and feedback loops with stakeholders. Share how you tailor your engagement strategies based on individual business goals and the nature of the partnership.

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What experience do you have in leading negotiations for high-stakes partnerships?

Focus on your negotiation style, emphasizing your ability to listen actively and find mutually beneficial outcomes. Provide an example of a successful negotiation process, and describe the techniques you used to overcome challenging points.

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Describe how you manage multiple workstreams in a fast-paced environment.

Discuss your time management strategies, such as prioritizing tasks based on urgency and importance, using digital tools for organization, and delegating where appropriate to ensure that all aspects of projects are on track for completion.

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What role do you think market analysis plays in strategic partnerships?

Articulate the importance of market analysis in understanding trends, threats, and opportunities that can influence partnership decisions. Share how you've used data to inform your strategies and decisions in past roles.

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How do you handle conflict in a team setting?

Outline your conflict resolution approach, including mediating discussions to find common ground and encouraging open dialogue. Provide an example where you successfully resolved a conflict and the outcome that benefited the team.

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What do you believe sets Visa apart from its competitors in the commercial solutions space?

Share your insights about Visa's unique value propositions, including its technology, service offerings, and strategic focus. Discuss how you would leverage these strengths in your partnerships to create competitive advantages.

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Can you give an example of a time you had to adapt to significant changes in a project?

Provide an example that highlights your adaptability and resilience. Discuss a specific change, how you adjusted your strategy or approach, and the positive outcome that resulted from your ability to respond effectively.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 3, 2025

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